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Sullivan Cadillac

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.6
654 Reviews
The team at Sullivan Cadillac would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4040 SW College Rd

Ocala, FL

34474

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Showing 654 reviews

August 08, 2023

Took over 5 hours for simple oil change and tire rotation found problem with battery which I bought new at the dealership in April and spent at least 2 hours testing it then said it tested ok More

by tmcvrscse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Aug 10, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Sullivan Cadillac Team

August 06, 2023

Very professional and kind people. Everyone really cared for what was best for me. Thanks More

by kingpinn8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Jordan, Janie Mosley
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Aug 08, 2023 -

Sullivan Cadillac responded

We're grateful for your kind words! Thank you for choosing us, and we can't wait to see you again in the future. Sincerely, The Sullivan Cadillac Team

August 06, 2023

We always receive excellent service when we stop on. We had an oil vhange, tire rotation. We were in and out in no time. It is nice that you wash the vehicle as well. The staff os always friendly. More

by LKPoole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Aug 08, 2023 -

Sullivan Cadillac responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sullivan Cadillac Team

August 05, 2023

Casssandra was my service adviser this morning when I brought my vehicle in for service. She was very professional, polite and very helpful. It was truly a pleasure to be treated as a valued customer. I More

by Roger McDermott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casssandra
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Aug 08, 2023 -

Sullivan Cadillac responded

We appreciate you for letting others know about your experience, Roger! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sullivan Cadillac Team

August 05, 2023

$10,000 over MSRP then ghosted after sale complete. Missing items. No follow up. Friendly but they are not interested after over-sale completed. More

by millsaps1
Recommend Dealer
No
Employees Worked With
Roy Smith
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Aug 07, 2023 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Sullivan Cadillac Team

August 05, 2023

Excellent service from Jamie as usual! Cadillac part expensive for owner wish they could be more reasonable. More

by DMSTENDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 08, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Sullivan Cadillac Team

August 05, 2023

Even though Jaime was extremely busy, she took time to fix my problem herself. I really appreciate that. More

by MARSMOM2022
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Daigle
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Aug 08, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Sullivan Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Sullivan Cadillac Team

August 05, 2023

Jared Reynolds was very professional and knowledgeable. He kept me informed during the entire process and was amazing. I highly recommend him for purchasing a vehicle. More

by amysuter1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Sullivan Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone, Amy. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Sullivan Cadillac Team

August 05, 2023

Jared and Luke were both very professional and extremely knowledgeable concerning the vehicle. They were not "pushy" and not demanding, but were understanding and reasonable. Buying cars is different today More

by mark.s.long
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Reynolds
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Aug 08, 2023 -

Sullivan Cadillac responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Sullivan Cadillac Team

August 04, 2023

I was well taken care of & as always Jaime Daigle does a great job, many thanks, Mary More

by BROOKEANDMNEAL
Recommend Dealer
Yes
Employees Worked With
Jaime Daigle was great help 👍
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Aug 07, 2023 -

Sullivan Cadillac responded

Thanks for the great feedback! We're very happy that Jaime was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Sullivan Cadillac Team

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