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Sullivan Cadillac

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.6
654 Reviews
The team at Sullivan Cadillac would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4040 SW College Rd

Ocala, FL

34474

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Showing 654 reviews

November 30, 2023

Service- car wss finished 30+ minutes before I was informed. Sucks! Y'all might want to improve on customer satisfaction More

by jkssjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Sullivan Cadillac Team

November 30, 2023

Had the oil changed . Tires rotated. Good job. Happy with the work the men do. More

by Greatcadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Sullivan Cadillac responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Sullivan Cadillac Team

November 28, 2023

Excellent knowledgeable well done easy to set up everyone was very polite thank you all More

by DONSTOLL918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 29, 2023 -

Sullivan Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Sullivan Cadillac Team

November 25, 2023

The service people were courteous and treated us nicely. They got us in right away and performed the work quickly. The salesman Mike was very good and explained the Lyriq to us. More

by JLHILLIUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Dallett
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Nov 28, 2023 -

Sullivan Cadillac responded

We appreciate your kind words about our service team. Thank you for choosing Sullivan Cadillac for your vehicle needs. Sincerely, The Sullivan Cadillac Team

November 24, 2023

We have bought four vehicles from Sullivan and have always been pleased with both the quality of service and the vehicles themselves. More

by davidrosser777
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Trott
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Nov 27, 2023 -

Sullivan Cadillac responded

Thank you for sharing your experience, David. Your words mean so much to us and they remind us of why we do what we do. We are so thankful for your continued business! Sincerely, The Sullivan Cadillac Team

November 22, 2023

They had what I wanted and were willing to make a deal. Also very knowledgeable and polite. More

by hrmax
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2023 -

Sullivan Cadillac responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Sullivan Cadillac Team

November 22, 2023

I have waited over one year to do this review. I always give the benefit of doubt. My advice is to only purchase new vehicles from this location and don’t go for a used vehicle “that they can get More

by SP3KENNEDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enoch Mikell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janie Mosley, Luke Reynolds
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Nov 27, 2023 -

Sullivan Cadillac responded

Kennedy, the impression you received during your recent visit at our dealership does not reflect our standards of customer service. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, The Sullivan Cadillac Team

November 21, 2023

Jamie is courteous and they always get me in and out when I go for an oil change. More

by GRAYESKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie in the Service Dept.
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Nov 22, 2023 -

Sullivan Cadillac responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sullivan Cadillac Team

November 16, 2023

Everything that was agreed upon for service was done. Service Department was very quick , efficient and thorough. Great job guys. More

by PEBBLES.BAMBAM8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew, Service Department
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Nov 17, 2023 -

Sullivan Cadillac responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Sullivan Cadillac! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Sullivan Cadillac Team

November 16, 2023

Jaime is always ready to help out. ..she goes above and beyond to make sure we are satisfied. More

by BELKYSC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime, service department
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Nov 17, 2023 -

Sullivan Cadillac responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Jaime was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Sullivan Cadillac Team

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