Sullivan Cadillac

Only reason for the 4, is the quality of product offered for the ceramic coating is subpar at best but made out to seem like a great deal. Our salesman, Bob, was great. Very patient and got us in and out for the ceramic coating is subpar at best but made out to seem like a great deal. Our salesman, Bob, was great. Very patient and got us in and out at our pace. Another salesman, Mike, who didn’t even sell us the car went above and beyond for my kids. My youngest fell and scraped her knees while I was test driving the car I purchased. He gave her a pink toy car to help ease and distract from the pain. I had two other kids and when I returned the next day for my ceramic coating, he gave me two more toy cars for my other children since he didn’t have any more the day before and felt bad that they didn’t get one. The extra mile the staff took to make sure we felt appreciated for our business and not just another customer is why I would be a returning customer and recommend this dealership. More

Ronnie was very knowledgeable on the Cadillac that we purchased. Also very personable….No pressure.. purchased. Also very personable….No pressure.. More

During our recent visit to Sullivan Cadillac to explore a new vehicle, we arrived well-prepared with extensive research and a clear understanding of what we were looking for, including the specific car mod a new vehicle, we arrived well-prepared with extensive research and a clear understanding of what we were looking for, including the specific car model, pricing expectations, and trade-in preferences. Reece, our dedicated sales representative, surpassed our expectations with his exemplary service. Notably, Reece adeptly avoided the common upselling tactics often encountered with car salesmen, prioritizing our needs throughout the process. His attentive listening and commitment to fulfilling our requests ensured a seamless experience from start to finish. Without hesitation, I highly recommend seeking out Reece at Sullivan Cadillac for a superior car-buying journey characterized by professionalism and personalized attention to detail. More

First class service. Provided transportation home and then delivered my car. Service Agent and staff were courteous and accommodating. Great experience. Provided transportation home and then delivered my car. Service Agent and staff were courteous and accommodating. Great experience. More

Nice showroom, many amenities, clean restrooms. Everyone seemed very nice. Need better printers and WiFi. Everyone seemed very nice. Need better printers and WiFi. More

One of the best experiences buying car I have had no pressure explained everything I will and would buy another car here as well as tell everyone I no to purchase here pressure explained everything I will and would buy another car here as well as tell everyone I no to purchase here More

Mike and Daniel made the process extremely easy and pleasant. They, gave me invaluable direction and assistance. pleasant. They, gave me invaluable direction and assistance. More

Based on my experience as a GM service director in PA(32 years) and my previous experience at my former servicing dealer(Jim Hudson Cadillac, Augusta Georgia) I'll share some observations about my service v years) and my previous experience at my former servicing dealer(Jim Hudson Cadillac, Augusta Georgia) I'll share some observations about my service visit at Sullivan. Service advisor went right into up-sell mode at the point of write-up. I declined because I buy new Caddy every 3 years or so. Took 1 hour for a LOF and rotate which is OK. Car was washed but not dried. No multi-point inspection results verbal or otherwise ??? maybe not done because I declined additional "scheduled maintenance". No active delivery process, just handed me the keys and pointed to the car. This dealer needs some "polish" to its service process for advisors. This was not a top-shelf Cadillac experience and for the price of $140+ sorry I'm dissapointed. I guess post-covid has allowed a slip in the level of service for very accellerated pricing of same More

Jessica was great she found just what we were looking for Love this dealership would recommend it to anyone in need of a car or truck for Love this dealership would recommend it to anyone in need of a car or truck More

We have set everything over the phone. When I showed up they were ready and all transaction was done in no time. Very happy customer. Will recommend them to friends. When I showed up they were ready and all transaction was done in no time. Very happy customer. Will recommend them to friends. More