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Sullivan Buick GMC - Service Center

Ocala, FL

4.2
165 Reviews
Call Service Center (352) 433-0935

165 Reviews of Sullivan Buick GMC - Service Center

Sort by
May 10, 2025

Service was good, although I was disappointed in 2 thins; 1) I had a warranty item that they would not fix, said I had to make a second appointment, and bring it back. 2) There is a recall on my vehicle, an More

by magoodwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the warranty item and recall on your vehicle. At Sullivan Buick GMC [Ocala, FL], we strive to provide clear communication and efficient service. We understand how important it is to have everything addressed in a timely manner. Please feel free to reach out to us directly to discuss your concerns further, as we value your satisfaction and want to ensure your needs are met. Sincerely, The Sullivan Buick GMC Team

May 07, 2025

Routine maintenance, oil change and tire rotation. I have always had good experiences with Sullivan GMC's service department. More

by Sonny
Recommend Dealer
Yes
Employees Worked With
Joe
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May 07, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback, Sonny! We're glad to hear that you've consistently had good experiences with our service department at Sullivan Buick GMC [Ocala, FL]. We appreciate your trust in us for your routine maintenance, oil change, and tire rotation. If you need any assistance in the future, please feel free to reach out. We look forward to seeing you next time! Sincerely, The Sullivan Buick GMC Team

May 04, 2025

Very customer friendly, great place to buy your next vehicle or for service, thanks again More

by chambersrod18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2025 -

Sullivan Buick GMC responded

Thank you for the fantastic review! We're thrilled to hear that you found Sullivan Buick GMC [Ocala, FL] to be a friendly place for your vehicle needs. We truly appreciate your support and look forward to assisting you again in the future. Safe travels until then! Sincerely, The Sullivan Buick GMC Team

May 03, 2025

I took my car in for an oil change and was treated as excellent. I will continue to service my Yukon at Sullivan GMC. More

by adidia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHARLIE HAWKINS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Shafer
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May 04, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience during your oil change at Sullivan Buick GMC [Ocala, FL]. We appreciate your loyalty and look forward to continuing to serve you and your Yukon in the future! Feel free to reach out if you need anything. Sincerely, The Sullivan Buick GMC Team

April 30, 2025

All was good but long wait. . Courteous all around but a long wait Goid but long wait More

by PBOGUES
Recommend Dealer
Yes
Employees Worked With
Alex
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Apr 30, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience. We’re glad to know you were treated well by our team at Sullivan Buick GMC [Ocala, FL], though we understand the wait time impacted your visit. If you have suggestions on how we can improve efficiency, we’d appreciate hearing from you. Your feedback helps us continue to enhance the overall customer experience. Sincerely, The Sullivan Buick GMC Team

April 29, 2025

All went well on a Saturday morning without an appointment. Diagnostic and service completed in a timely, courteous manner. More

by mbregnurse6944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Apr 30, 2025 -

Sullivan Buick GMC responded

Thank you for your positive feedback! We're thrilled to hear that your diagnostic and service experience at Sullivan Buick GMC [Ocala, FL] was timely and courteous, especially on a busy Saturday without an appointment. We appreciate your support and look forward to serving you again in the future! Sincerely, The Sullivan Buick GMC Team

April 28, 2025

I've bringing my car to dealer since purchased. brought vehicle in for routine maintenance on 4/25. After servicing a sheet was placed on the passenger sheet of my vehicle detailing maintenance sch More

by BISDAD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sardino
Report | Print
Apr 29, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with Sullivan Buick GMC [Ocala, FL]. We understand your concerns regarding the communication about your transmission service and the follow-up on your call. We appreciate your feedback, as it helps us improve our service standards. We will work on our communication moving forward. We value your business and are here to assist you. Sincerely, The Sullivan Buick GMC Team

April 27, 2025

One of the worst I have ever seen! !! A terrible service department that not only can’t schedule work but can’t fix any problems!! More

by cothranricky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Apr 29, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback. We understand your concerns regarding the service department at Sullivan Buick GMC [Ocala, FL]. It’s important to us that we address our customers' needs effectively. Please reach out to us directly so we can discuss this with you further. Your experience matters, and we appreciate the opportunity to improve. Sincerely, The Sullivan Buick GMC Team

April 27, 2025

The cost for a simple service is an outrage. A simple oil and filter change should not cost over $120.00 dollors More

by CW2MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Sardisco
Report | Print
Apr 28, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your feedback. We understand your concern regarding the pricing of our services at Sullivan Buick GMC [Ocala, FL]. We strive to provide quality service and transparency in our pricing. Please feel free to reach out to us directly if you have any further questions or would like to discuss this matter. We value your input and appreciate you giving us the chance to improve. Sincerely, The Sullivan Buick GMC Team

April 25, 2025

Took care of everything on our new purchase , was very helpful on how the NEW items worked More

by gam_sta47
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Apr 25, 2025 -

Sullivan Buick GMC responded

Thank you for your positive review! We're thrilled to hear that you found our team helpful in getting you acquainted with your new purchase at Sullivan Buick GMC [Ocala, FL]. We strive to ensure our customers have a smooth experience and are always here to assist you. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

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