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37 Reviews of Sullivan Buick GMC - Service Center
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April 18, 2023
We recently purchased our 20 th Buick , an Encore Certified vehicle from here . We were Quito pleased until our first and second weeks of ownership . By then , we had both remote starts batteries fai Certified vehicle from here . We were Quito pleased until our first and second weeks of ownership . By then , we had both remote starts batteries failed , the last one stranding us 13 miles from home . Then a friend and I troubleshot and discovered a failed car battery which the dealer replaced . On my way home, I checked tire pressures ; 40 psi,39,39,38 . I set down at home to drop this down to 37psi hot . Right next to the fill valve, there was a circular tear in the sidewall of the tire down to the core. Somehow, this was missed during the lease turn in inspection or maybe vandalism , who knows - . Anyway, This is a possible cause for a turnpike fatality ! ! The dealer replaced the tire for only $318.50 ! Including $21 for “ shop supplies “ For changing a tire ?There was No discussion about shared responsibility period . They are perfect and it’s always your fault . I guess everything is MY FAULT , huh ? I got so livid at this treatment , I will never return . Buying them donuts twice- F them ! I removed their decal and will mail the key fobs . Stick your free oil change ! I have owned 20 Buicks by now, and gone to Buick Centennail in 2003 . More
by Buffyann47
Employees Worked With
Mark
December 15, 2022
Took my truck in for service. It was in the shop for two weeks. Finally got it out. Did a lot of work that wasn’t really necessary. I thought did not do the old change or rotate t It was in the shop for two weeks. Finally got it out. Did a lot of work that wasn’t really necessary. I thought did not do the old change or rotate the tires or check. The DEF was not happy at all the nice time is do you full-service I will definitely take it somewhere else. More
by Kenneth craycraft
Employees Worked With
Joe in service
September 14, 2022
All started last week Tuesday , 9AM appointment in service. Got there and was told we’re sorry we have nobody to look at your vehicle today . Ok let’s reschedule. Rescheduled for the following week . service. Got there and was told we’re sorry we have nobody to look at your vehicle today . Ok let’s reschedule. Rescheduled for the following week . Took it in and they parked it . ( alarm keeps going off so I was told to pull the horn fuse so it wouldn’t upset my neighbors) called the same day in the evening to see how the progress was coming . Was told Oh we have not got to it but we’re waiting for the alarm to go off before we look at it . ( now remember I pulled the fuse like I was told to ) I ask him while how do you know when that happens since I pulled the fuse . He stated , oh we can see it from here . LMAO . It’s back in the corner not even in I sight from them and there watching for it . Hahahahah come on am not a fool . So then I was told we’re waiting till morning to put a tester on it . Well next day came around waited all day then I called again . Nope nobody to look at it . So another words you didn’t have anyone to do it in the first place . I went and picked it up and all I got was sorry . Not hey looks like next yr we will get it in . Lol. Got home and called them back to speak to the gm . Oh we don’t have a gm at this time . So bottom line make sure when you make an appointment you monitor your vehicle at getting fixed . Poor service. - 100 percent More
by Kat
Employees Worked With
Bobby
May 19, 2021
I had to have my car towed to Sullivan Buick GMC to have serviced on a Saturday afternoon. I had the pleasure to deal with JC Gilbert in the Service Dept and he was so helpful and attentive to my situation serviced on a Saturday afternoon. I had the pleasure to deal with JC Gilbert in the Service Dept and he was so helpful and attentive to my situation. He had a quick diagnosis done and contacted me at home a short while later. Turns out my car just needed a battery and things were taken care of quickly and I was back in my car in no time. JC Gilbert made the whole process very satisfying and I give a thumbs up and 5 stars to him! Thank you soooo much! More
by Cammy
Employees Worked With
JC Gilbert
December 21, 2017
Routine Maintenance I have been using Sullivan Buick GMC since I bought my used 2011 GMC Pick-up in October of 2012. I was given a good deal on trade and have continued I have been using Sullivan Buick GMC since I bought my used 2011 GMC Pick-up in October of 2012. I was given a good deal on trade and have continued to have Sullivan to service my vehicles. Yes, I bought another used 2015 from Sullivan in in April of 2017 it had 18,231 miles. Their finance department is excellent. Sullivan's service team is polite, listens to your needs and sets forth to service the vehicle. If they discover a problem with with the vehicle or need to make you aware of additional repairs or additional costs it is done forthright. You have the right to elect to continue service or postpone the service until another time. When I have had lengthy repairs they will transport me to another location for shopping or dining. Call the dealer when your are ready to return and you will be picked up. If service is completed and you are off their campus they will call to advise and send pick up when you are ready. Ask for a car wash and it will be done if the attendant is free. Be aware that the wash attendant washes and re-cleans the interior of your new or used vehicle at time of purchase. This dealership is excellently managed. More
by halfsock
Employees Worked With
Patrick and/or Michelle
November 25, 2017
Vacation saving repair!! As we traveling back home from Disney we had some car trouble and pulled into service a 1/2 hour before closing. The service support did everything to As we traveling back home from Disney we had some car trouble and pulled into service a 1/2 hour before closing. The service support did everything to get us back on the road home!! Thank you!! More
by Ella2002
Employees Worked With
Matthew, Lori
January 11, 2009
Complete thieves. I took my car in for a clutch problem - the clutch was sticking to the floor, and it was sometimes not even changing gears. They told me the transmission and hydraulics were bad and they - the clutch was sticking to the floor, and it was sometimes not even changing gears. They told me the transmission and hydraulics were bad and they "fixed" - $1,640. Now, less than two weeks later, my car has the exact same problems and it leaks fluid. I took it back, and now they "don't know" what the problem is. They are complete incompetent thieves, and their service prices are almost double what other places charge. I took my vehicle there as it was a Pontiac dealership and I wanted someone competent and familiar with my type of vehicle, but I was obviously mistaken to think that they even know what a Pontiac is. My advice - take your car to Honda of Ocala for service - they work on al makes/models of vehicles, and they wash your car for free at any visit. Sullivan Pontiac only washes your car if your service bill is over $1,000. Quite a difference, huh? More
by forznoles
Employees Worked With
Patrick Mennenga
