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Sullivan Buick GMC
Ocala, FL
86 Reviews
The team at Sullivan Buick GMC would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Buick, GMC service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own.
Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Buick GMC, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 86 reviews
March 30, 2022
I purchased a Gmc Terrain from Sean who was great. The gentleman in Finance was great. Where it went horrible wrong was when I discovered I was never told the bun warmers didn't work due to it didn't The gentleman in Finance was great. Where it went horrible wrong was when I discovered I was never told the bun warmers didn't work due to it didn't have a chip and was told by service manager Mark, I had signed paperwork stating I got a discount, I hadn't, I was transferred to the sales Manager, Mike, and as I was explaining what was going on I said I don't know who is paying for the chip but I know I sure as xxxx ain't and Mike began screaming at me to watch my mouth. I was floored because I have heard these sales guys in this very place say worse. He wouldnt even listen and continued to be condescending. I got off the phone and drove in. He was rude and extremely condescending to me again without even listening. Sadly I do not believe Mike is good management material because he is young and doesnt have enough experience in this roll.I hadn't even said what I came to say and he screamed at me to get out of his office. Even when I lowered my voice to barely above a whisper he screamed for me to get out of his So I went to the Cadillac dealership. Talked to a really nice gentleman and he called Mike up and asked him to come to his office. Once again Mike started in his condescending tone telling me what I was going to do. The gentleman walked back into the building as I proceeded to tell the Mike how not to speak to a woman. The other gentleman came back out after Mike left and said what Mike said was wrong. I know for a fact he walked back in to his office and called me a Karen. NO Mike, I am a woman who refuses to take your pour behavior. Then for Mike and Mark to use this against a young man who worked in the shop to suspend him, when it had nothing to do with him but Mike's poor behavior and the fact that this young man Mike should not be in the current position he is in because he clearly cannot handle it. You do not treat a customer in this mannor More
by Mellisa
Employees Worked With
Mike
November 13, 2021
Good morning Mr. Myers, About five weeks ago I Good morning Mr. Myers, About five weeks ago I purchased a 2022 Buick Encore GX from your dealership. My sales person was Sean, who present Good morning Mr. Myers, About five weeks ago I purchased a 2022 Buick Encore GX from your dealership. My sales person was Sean, who presented a few vehicles to me. The sales experience went flawless as Sean was great. I signed a contract that your dealership offered (about a 1.78% loan),and took the vehicle home. The vehicle is beautiful. Seven days later I received a call that I needed to return to the dealership to sign more paperwork. I came in the following day to find Landon Turner presenting me with a new contract with a higher percentage rate than originally agreed to (1.9%). I told him to reduce the price of the vehicle in the increased amount I would pay in interest over the term of the loan. He replied “NO”, that’s was not a possibility. I reluctantly signed the new contract and left the dealer. I am in possession of both contracts. I know that the increase was only $5.00 a month higher but it was principle. On 10/26/21 I received a letter from your dealership stating if I was not completely satisfied to contact Conny Adkins. I called Ms Adkins, and was told by your operator there was no one there by that name. When I explained I was holding a letter signed by her she transferred me to Ginny who said she was the office manager. Ginny said that Conny Adkins retired the previous Friday. I explained the situation to her and she took my name and phone number down and said she will get back with me. I have heard nothing. I ask you, is this a good way of conducting business? James G I wouldn't purchase a quart of oil from them . I've heard nothing. More
by jimdetmi
Employees Worked With
Turner
August 08, 2021
Unbelievable,…went to the service dept., 3 gentlemen all sat at their computers, never even looked up or acknowledged me, and were talking about their medical problems…I finally interrupted them, they said sat at their computers, never even looked up or acknowledged me, and were talking about their medical problems…I finally interrupted them, they said “ be with you in a minute” ( I was only one there). I was there for a minor tweak and to possibly trade my Denali p/u for a new one…but couldn’t believe the callous indifferent collective attitude there. It was my very first time there and will never go back .Beware…!!! Dave T. Ocala More
by Dturn01
Employees Worked With
3 gentlemen in Service
May 19, 2021
I had to have my car towed to Sullivan Buick GMC to have serviced on a Saturday afternoon. I had the pleasure to deal with JC Gilbert in the Service Dept and he was so helpful and attentive to my situation serviced on a Saturday afternoon. I had the pleasure to deal with JC Gilbert in the Service Dept and he was so helpful and attentive to my situation. He had a quick diagnosis done and contacted me at home a short while later. Turns out my car just needed a battery and things were taken care of quickly and I was back in my car in no time. JC Gilbert made the whole process very satisfying and I give a thumbs up and 5 stars to him! Thank you soooo much! More
by Cammy
Employees Worked With
JC Gilbert
July 04, 2020
Best Experience Ever!!! After being discouraged at several other dealers in the area I went to Sullivan Buick GMC in Ocala and met with the sales staff. They greeted me with After being discouraged at several other dealers in the area I went to Sullivan Buick GMC in Ocala and met with the sales staff. They greeted me with smiles and a positive vibe. No pushy sales people which was the best part. Enjoyed my visit so much I bought 2 cars from there! More
by mermaidlady59
Employees Worked With
Rachel Foley, Jamie Myers, Trey Turner
December 21, 2017
Routine Maintenance I have been using Sullivan Buick GMC since I bought my used 2011 GMC Pick-up in October of 2012. I was given a good deal on trade and have continued I have been using Sullivan Buick GMC since I bought my used 2011 GMC Pick-up in October of 2012. I was given a good deal on trade and have continued to have Sullivan to service my vehicles. Yes, I bought another used 2015 from Sullivan in in April of 2017 it had 18,231 miles. Their finance department is excellent. Sullivan's service team is polite, listens to your needs and sets forth to service the vehicle. If they discover a problem with with the vehicle or need to make you aware of additional repairs or additional costs it is done forthright. You have the right to elect to continue service or postpone the service until another time. When I have had lengthy repairs they will transport me to another location for shopping or dining. Call the dealer when your are ready to return and you will be picked up. If service is completed and you are off their campus they will call to advise and send pick up when you are ready. Ask for a car wash and it will be done if the attendant is free. Be aware that the wash attendant washes and re-cleans the interior of your new or used vehicle at time of purchase. This dealership is excellently managed. More
by halfsock
Employees Worked With
Patrick and/or Michelle
December 19, 2017
A great experience I have stayed away from car dealerships for years after some really bad experiences. I came into Sullivan prepared to fight but instead I was complete I have stayed away from car dealerships for years after some really bad experiences. I came into Sullivan prepared to fight but instead I was completely taken care if. I left with a great car at a great price with zero worry or buyers remose. Anthony Singh is a gem and I would highly recommend him and this dealership to anyone More
by JGab92
Employees Worked With
Anthony Singh
November 25, 2017
Vacation saving repair!! As we traveling back home from Disney we had some car trouble and pulled into service a 1/2 hour before closing. The service support did everything to As we traveling back home from Disney we had some car trouble and pulled into service a 1/2 hour before closing. The service support did everything to get us back on the road home!! Thank you!! More
by Ella2002
Employees Worked With
Matthew, Lori
August 31, 2017
As of now deal not complete. From the great reviews I read was why I came to Sullivan. I brought in a 2017 Mazda CX3 that I paid close to $30,000 for 7 months ago with only 2200 m From the great reviews I read was why I came to Sullivan. I brought in a 2017 Mazda CX3 that I paid close to $30,000 for 7 months ago with only 2200 miles on it,. expecting to get a fair trade on a 2017 Buick Encore. What I received was a ridiculous trade in of $16,000. So after a couple of hours of debate they offered $19000. that I reluckdently accepted. The color I chose they did not have but could get probably that day on the 28th of Aug. or the next day. I was told that there was only 3 in fl. that color, so I advised them to order right away before it was taken. No they waited until the nexr morning to order and behold it was gone. So they ordered another one from further away. which I am still waiting for on the 31st. Therefore I am holding my updated rating until I finally get delivery. I am very disappointed in the way you have to do business with these car dealerships, that you have to argue and dicker to receive a fair deal. I have been buying cars now for over 60 years and they haven't changed in the way they conduct business. More
by EMERSON W RAWLINGS
Employees Worked With
Not at this time I am still waiting.
July 13, 2017
Sales They will tell you one thing and not do anything they say I would not recommend this company to anybody they are complete Liars recommend if you do no They will tell you one thing and not do anything they say I would not recommend this company to anybody they are complete Liars recommend if you do not want lied to do not go here More
by Jimmy L Sain
Employees Worked With
All the salesman
