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Sullivan Buick GMC

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.0
105 Reviews
The team at Sullivan Buick GMC would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Buick, GMC service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Buick GMC, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4000 SW College Rd

Ocala, FL

34474

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Showing 105 reviews

January 02, 2025

This visit the service man that helped was polite professional and courteous. I do not know his name, his desk is on the right when you walk in More

by CAROLLYNN424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service man
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Jan 03, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service team at Sullivan Buick GMC. Our staff takes pride in providing polite and professional service. We hope to assist you again in the future! Sincerely, The Sullivan Buick GMC Team

January 01, 2025

The dealership was fair after some time with negotiations. You can’t blame them for trying to maximize their profits. They did take some time for cleaning car. But I guess that’s the price of do More

by guineagator (Jared d’Avi)
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beach salesman.
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Jan 03, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words about your experience at Sullivan Buick GMC Ocala, FL. We're glad to hear you appreciated our negotiation process and the attention we put into cleaning your vehicle. We'll be sure to pass along your compliments to Beach; he really strives to provide excellent service. We hope to see you again soon! Sincerely, The Sullivan Buick GMC Team

December 30, 2024

Nice service center, they always take good care of my car. I highly recommend them. More

by watson.carol083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jan 01, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We're glad to hear that you have a positive experience with our service center at Sullivan Buick GMC Ocala, FL. Your recommendation means a lot to us. We look forward to taking care of your car again in the future! Sincerely, The Sullivan Buick GMC Team

December 30, 2024

Still waiting on 2nd. Key to My new car. Been almost a month. Already and no key. ????? Not happy about that More

by garyrmcginnis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
4.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. I understand your frustration regarding the delay in receiving the second key for your new vehicle from Sullivan Buick GMC. Your satisfaction is important to me, and I would encourage you to reach out to our team directly so we can provide you with an update and expedite the process. Thank you for your feedback, and I look forward to resolving this for you. Sincerely, Zachary Ellis Sales Manager

December 29, 2024

Service was completed as requested, but I was the one that had to point out that I had purchased the extended warranty so that I wasn't charged full price for repair More

by MIZDI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't have anyone
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Dec 30, 2024 -

Sullivan Buick GMC responded

Thank you for your feedback. We appreciate you bringing your extended warranty to our attention during your service at Sullivan Buick GMC. We strive to provide excellent customer service, and we will ensure that our team is more proactive in recognizing warranties in the future. If you have any further questions or need assistance, please feel free to reach out. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

December 29, 2024

I am kind of curious why you use a discontinued motor oil (AC Delco) at least according to the numbers on your receipt (19420074)? Nine (9) dollars for shop supplies, just what does that include? Please More

by GARYLBAUMAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE DELPRETE
4.0
This rating includes all reviews, with more weight given to recent reviews.
CHARLIE HAWKINS
4.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Sullivan Buick GMC responded

Thank you for leaving this review, Gary. Your comments are important to us, and we appreciate all feedback, as it helps us grow as a dealership. Please contact us so we can further discuss your visit. We look forward to speaking with you. Sincerely, The Sullivan Buick GMC Team

December 28, 2024

Great job by Princess. Very knowledgeable and did a great job explaining all of the features on the automobile. More

by dandjo1974
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2024 -

Sullivan Buick GMC responded

Thank you for your fantastic feedback! We're thrilled to hear that Princess provided you with knowledgeable service and effectively explained all the features of your new automobile. At Sullivan Buick GMC [Ocala, FL], we strive to ensure our customers have a great experience. We hope to see you again soon! Sincerely, Zachary Ellis Sales Manager

December 27, 2024

Nothing but praises for Brittany in service very efficient and always helpful, also a shout out to Sean Gruber. More

by STOOGES57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
SEAN GRUBER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZACH ELLIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about Brittany and Sean at Sullivan Buick GMC Ocala, FL. It's great to hear that you had such a positive experience with our service team. We look forward to serving you again and hope to see you soon! Sincerely, The Sullivan Buick GMC Team

December 27, 2024

A good job done and in a timely manor. Been getting both vehicles' serviced there for sometime now and I've never been disappointed. More

by RDKINGCLASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DEVIN HAWES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you've consistently had a great experience at Sullivan Buick GMC Ocala, FL and that your vehicles have always been serviced in a timely manner. We appreciate your loyalty and look forward to continuing to serve you in the future! Sincerely, The Sullivan Buick GMC Team

December 23, 2024

Feel Sullivan has forgotten about caring customer service and only cares about upselling when you are in there for routine maintenance. I noticed this on my last two trips to the shop and probably won’t retu More

by annamaehofer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Dec 26, 2024 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us, Anna. We are disappointed to hear your concerns regarding customer service during your recent visits to Sullivan Buick GMC. We appreciate your feedback as it helps us improve our service quality. Please feel free to reach out to us directly so we can address your concerns and work towards a solution that meets your expectations. We hope to have the opportunity to earn your trust back in the future. Sincerely, The Sullivan Buick GMC Team

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