Sullivan Buick GMC

Purchased a 2023 Chevrolet Silverado from Sean. At time of sale was told they would look for 2nd key. Never heard back from salesman so we followed up a couple weeks later and was told he couldn’t At time of sale was told they would look for 2nd key. Never heard back from salesman so we followed up a couple weeks later and was told he couldn’t find key. We asked if they would make key and was told I would have to pay to have it made. Extremely disappointed in the customer service over the cost of $200 key. Poor customer service. More

Service department is very poor. They said they did work that can be proven not done at all. When brought to their attention the service advisor claimed it "must have been a miscomm They said they did work that can be proven not done at all. When brought to their attention the service advisor claimed it "must have been a miscommunication with the tech that performed the work". How could I trust them to do any other service? Had to wait a half hour after the vehicle was "finished" to get checked out. Totally unacceptable. More

I absolutely do not like car shopping however AJ and Dylan Cox at the Ocala store made our buying experience smooth and easy from start to finish! They were very helpful, easy to talk to there was no ha Dylan Cox at the Ocala store made our buying experience smooth and easy from start to finish! They were very helpful, easy to talk to there was no haggling or pressure from either one of them. If you’re in the market for a new car these two gentlemen are the best. They won our business from here on out! Go check them out, you won’t be disappointed! ⭐️⭐️⭐️⭐️⭐️ More

On May 3, 2023 I placed a $1,000 deposit and received a Buyers Order for a 2023 GMC Canyon at Sullivan Buick GMC. I was given the VIN to track my truck for delivery. The truck came in on June 28, 2023, t Buyers Order for a 2023 GMC Canyon at Sullivan Buick GMC. I was given the VIN to track my truck for delivery. The truck came in on June 28, 2023, the salesman called me and said the Manager, Trey Turner, would NOT sell me the truck for the agreed upon price noted on the Buyers Order. I spoke with Trey Turner and he said the truck was actually built for another customer. Trey Turner said he would sell me the truck for $5,000 OVER the agreed upon price. I asked how could he take my deposit, and give me a Buyers Order if the truck was for another customer. I then asked if the truck was another customer, how could he sell it to me. Trey Turner said he could sell the truck to whoever he wanted and he wasn't going to speak to me anymore. Do NOT do business with this dealership, and if you do, be aware of their unscrupulous business practices. If I could give them a ZERO Rating I would. More

Probably the worst GMC dealership experience I have ever had. Made an appt. for a first oil change on my 2023 GMC 3500 AT4. Mentioned a setting that wasn't working on the dash and they said they'd fix that had. Made an appt. for a first oil change on my 2023 GMC 3500 AT4. Mentioned a setting that wasn't working on the dash and they said they'd fix that too. Dropped it off at 10:45 and said I'd be waiting, but I'd need to leave by 1 at the latest. Kept checking back with service and he said he'd keep looking into it and each time asked me who I was (like he'd never seen me before). 1:30 rolls around and it's still not done and I'm not happy. He finally went back and then said "they're just putting the oil back in it now." 3 hours for an oil change? "Oh well you had that problem with your dash too..." That's all well and good, but keep me informed so that I can make adjustments to my day. He didn't seem to think that was appropriate. I asked to speak with the service manager - he's out of town. I went to the General Manager Tre (of sales) and voiced my displeasure and he sat and stared at me not caring. I told him I won't be back. He outright said "That's fine - we don't need your business - we're doing alright." I asked who his boss was and he wasn't about to share that information - his exact words were "I'm as far as you're going to get." I went back toward the receptionist and she could see I was upset - so she brought me to see Jenny. Jenny was actually professional and apologetic and got my truck brought back up and offered the next oil change on the house. I said I'd think about it, but doubt I'd be back. Got in my truck to leave and guess what - that issue on the dash that they said they'd fixed and was the reason for the 3 hour delay? Not fixed. So I was there for 3 hours for an oil change. This is my 3rd GMC 3500 and I'm sure I'll be in the market again in a couple years...but I certainly won't give this dealership my business...since, apparently, they don't need it as they're "doin alright." More

We recently purchased our 20 th Buick , an Encore Certified vehicle from here . We were Quito pleased until our first and second weeks of ownership . By then , we had both remote starts batteries fai Certified vehicle from here . We were Quito pleased until our first and second weeks of ownership . By then , we had both remote starts batteries failed , the last one stranding us 13 miles from home . Then a friend and I troubleshot and discovered a failed car battery which the dealer replaced . On my way home, I checked tire pressures ; 40 psi,39,39,38 . I set down at home to drop this down to 37psi hot . Right next to the fill valve, there was a circular tear in the sidewall of the tire down to the core. Somehow, this was missed during the lease turn in inspection or maybe vandalism , who knows - . Anyway, This is a possible cause for a turnpike fatality ! ! The dealer replaced the tire for only $318.50 ! Including $21 for “ shop supplies “ For changing a tire ?There was No discussion about shared responsibility period . They are perfect and it’s always your fault . I guess everything is MY FAULT , huh ? I got so livid at this treatment , I will never return . Buying them donuts twice- F them ! I removed their decal and will mail the key fobs . Stick your free oil change ! I have owned 20 Buicks by now, and gone to Buick Centennail in 2003 . More

Would give them no stars if possible. Not told about GM non-owner cash allowance offer-found out a few days after the sale. General Manager says not eligible. GM customer service says no Not told about GM non-owner cash allowance offer-found out a few days after the sale. General Manager says not eligible. GM customer service says no reason not to be applied to the sale. Cash sale-no kickback for financing so no cash allowance. Stay away! More

Took my truck in for service. It was in the shop for two weeks. Finally got it out. Did a lot of work that wasn’t really necessary. I thought did not do the old change or rotate t It was in the shop for two weeks. Finally got it out. Did a lot of work that wasn’t really necessary. I thought did not do the old change or rotate the tires or check. The DEF was not happy at all the nice time is do you full-service I will definitely take it somewhere else. More

All started last week Tuesday , 9AM appointment in service. Got there and was told we’re sorry we have nobody to look at your vehicle today . Ok let’s reschedule. Rescheduled for the following week . service. Got there and was told we’re sorry we have nobody to look at your vehicle today . Ok let’s reschedule. Rescheduled for the following week . Took it in and they parked it . ( alarm keeps going off so I was told to pull the horn fuse so it wouldn’t upset my neighbors) called the same day in the evening to see how the progress was coming . Was told Oh we have not got to it but we’re waiting for the alarm to go off before we look at it . ( now remember I pulled the fuse like I was told to ) I ask him while how do you know when that happens since I pulled the fuse . He stated , oh we can see it from here . LMAO . It’s back in the corner not even in I sight from them and there watching for it . Hahahahah come on am not a fool . So then I was told we’re waiting till morning to put a tester on it . Well next day came around waited all day then I called again . Nope nobody to look at it . So another words you didn’t have anyone to do it in the first place . I went and picked it up and all I got was sorry . Not hey looks like next yr we will get it in . Lol. Got home and called them back to speak to the gm . Oh we don’t have a gm at this time . So bottom line make sure when you make an appointment you monitor your vehicle at getting fixed . Poor service. - 100 percent More

I was a repeat customer of this dealership I bought a new GMC truck from them in 2017 I later traded that truck back to in 2019 for another new GMC they call me this week asking if I wanted to trade my 2019 GMC truck from them in 2017 I later traded that truck back to in 2019 for another new GMC they call me this week asking if I wanted to trade my 2019 in on another new truck they told me to look what they got online and come in on Saturday I found a couple of new trucks on the site for around 80k when I got down there they tried to sell me a couple of used truck for 93k and 94k so I asked about the new for 80k on there website they said that truck is over a 100k so I asked how come it says 84k on the website the salesman told me GMC control's the price on website but the dealership wants 15k to 20k over the msrp. False advertising at best I would be buying another vehicle from again I'll drive to another GMC dealership with integrity More