Sullivan Buick GMC

Easy to schedule an appointment. Work performed on time and at the quoted price. Great communication. Work performed on time and at the quoted price. Great communication. More

A very knowledgeable and friendly sales staff. Didn't feel like I was being pressured to buy. Princess did a great job in explaining the technology part of the vehicle. It was a good experience. Didn't feel like I was being pressured to buy. Princess did a great job in explaining the technology part of the vehicle. It was a good experience. More

I came to Sulllivan GMC Ocala to purchase a new GMC Sierra truck. I fully expected to experience wonderful service as a retired GMAC employee but that was not the case. After a test drive my wife and Sierra truck. I fully expected to experience wonderful service as a retired GMAC employee but that was not the case. After a test drive my wife and I went inside and what should have been a quick discussion turned in to a 45 minute experience whereby the sales associate walked back and forth from his card table in the middle of the showroom floor to the sales manager’s office. I finally became disgusted and we decided to leave. We did and on the way to our car we were chased down in the parking lot by the sales mgr and his salesman. We still left and shortly thereafter we had a new 1500 Chevrolet Silverado delivered to our house at thousands below the price of the Sierra. Several days ago I received a letter from Sullivan GMC at it said they could not approve my financing application for the purchase of the truck. Hilarious because in the same letter they stated that they had checked my credit score and I had an 845 rating out of a possible 900. This as we all know is an Exceptional Credit Score. Thank You Chevrolet for a wonderful truck buying experience. More

The Worst dealership I have ever encountered Devon our salesperson was TOTALLY unprofessional not to mention dressed like a PIG and scratching his head like he had lice was more interested in eating his salesperson was TOTALLY unprofessional not to mention dressed like a PIG and scratching his head like he had lice was more interested in eating his pizza than selling a car could not work out a deal 2 days later general manager called pleading please let me see what I can do NEVER CALLED BACK Do yourself a favor and STAY AWAY FIND ANOTHER DEALER by the way he told me he was aware of his employees choice of clothing and it was ongoing he would speak to him I guess the boss was off because it was a FREE FOR ALL More

If I could give 0/5 I would. Joe tried to charge me to replace my entire ac unit when all I needed was a tune up. Took it to Transmax and now my ac is better than new for 222.51. Joe tried to charge me to replace my entire ac unit when all I needed was a tune up. Took it to Transmax and now my ac is better than new for 222.51. I am a teacher and I live paycheck to paycheck I gave them a call later and was completely gaslit, spoke to condescendingly, and told that there must have been a leak by Dylan, the assistant service manager (I believe that is his title), who had not seen or worked on my car because he said knew how ac systems worked. I offered to bring my car in so that he could see that there was not a leak and so that I could get a refund on my diagnostic, and he just said that Joe was an honest mechanic and would not lie and then told me to have a good day. This is not the way to do business. More

Schedule a service appointment to diagnose a check engine light On. I was charged $204.36 for the diagnosis. After that the service advisor Jay Inman told me that the truck has a problem with the engine and light On. I was charged $204.36 for the diagnosis. After that the service advisor Jay Inman told me that the truck has a problem with the engine and that it will take 2 days to take the engine down to be able to find the problem. Then, the following week I schedule it for repairs. they did not even provide me with a loner car. My truck was seating in the lot to be checked out for 2 days. On the third day that the service advisor did not have the courtesy to call with an update then I had called him. He got mad and his words were " you can come and pick your truck up". He did not explain why they did not look at it for all the time they have in the lot. He just handles the keys to me not even telling me where my truck was in lot. I WILL NOT GO BACK THERE, NOT EVEN FOR AN OIL CHANGE. BAD...BAD COSTUMER SERVICES. NOT RECOMMENDED!!! More

The engine light indicated it would slow down to 65 mph soon as we traveled north. We hurried to Sullivan’s which diagnosed faulty DEF tank. In 3 hours it was installed and we were on the road. Everyone w soon as we traveled north. We hurried to Sullivan’s which diagnosed faulty DEF tank. In 3 hours it was installed and we were on the road. Everyone was so kind and helpful. More

We talked on the phone to Sean Gruber a couple of times before we drove to the dealership in January to look at a used car we were interested in purchasing. The car met our expectations so we began to neg before we drove to the dealership in January to look at a used car we were interested in purchasing. The car met our expectations so we began to negotiate on the price. We had a couple of iterations of the final price which was handle by the finance person, A. Singh. We eventully agreed on a price, signed a stack of papers, and happily drove the car home. However, we we got home and studied the paperwork, we realized they slipped in a Secure Etch Service Agreement we weren't aware of. I called the Warranty company immediately to cancel the agreement, and they told me I had to call Sullivan Cadillac to cancel and get my $350 refunded. I spoke with A. Singh, and he gave me the run around. Within the 30-day cancellation period, I sent 3 emails to Sullivan Cadillac asking them to cancel the Secure Etch Service. Unfortunately, I never received a response from Sullivan Cadillac. Buyer Beware! More

Bunch of crooks. Tried to steal my trade in for 3 thousand dollars, then raised it to 7 thousand, when I walked out the door. Too late, I will not deal with unethical Tried to steal my trade in for 3 thousand dollars, then raised it to 7 thousand, when I walked out the door. Too late, I will not deal with unethical people. More

Went into Sullivan Buick GMC Truck today 09-23-23 after receiving a call from STEPHEN about a truck. Arrived around 3pm. He originally wanted to show me a F-150 with a 4cyl engine, i told him over the pho receiving a call from STEPHEN about a truck. Arrived around 3pm. He originally wanted to show me a F-150 with a 4cyl engine, i told him over the phone what i was looking for exactly and why i needed what i wanted. I was Previously approved for a F-150 from Hgreg in Orlando that i was heading to go look at. The Truck there was under 33,000 and was in the financing range. of vehicle i qualified for. Took a chance that Mr Jones would be able to get me a truck without the drama you normally get from dealerships. there business card states Completely Satisfied That is a JOKE. My Woman caught him outside before he showed me the F-150 with the 4cyl engine. BC she knew i wouldn't buy it. She seen a Silverado that screamed perfect. So he brought it up. I looked at it. It checked off all the wants and needs of a vehicle. It was priced at 35,000 . above my pre approved loan from outside source. He Convinced me to run my credit that he may be able to get me a better deal and save me the drive to Orlando. Told me that credit companies like Equifax and experian doesn't drop if its multiple credit checks from same type of loan like auto or mortgage. Well he was wrong. my score dropped over 70 points. I only know that because i pay for equifax and experian for the data. I said ok no big deal if he can finance in house. but no they wouldn't make it work at 750 a month took vehicle left me at desk for 15min before i just walked out. I DO NOT RECOMEND ANYBODY TO USE THEM. Not only did i not get a vehicle there i didn't get a Truck at HGREG in orlando because of the wasted time in Sullivan's Buick GMC. On (9-25-23) I walked in and spoke to Mr. Cruz Rodriguez Told him I was Unsatisfied with Stephen and i wanted to speak to someone else that i didn't like the treatment i received previously. Cruz Helped me out get the truck i wanted took about 1.5 hrs in total and I drove away in a 2020 silverado. Cost little more per month than i wanted but overall it was a good. They explained a lot about credit and made the process simple. So Ask For CRUZ More