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Sullivan Buick GMC

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.6
539 Reviews
At Sullivan Buick GMC, we believe that purchasing and servicing a vehicle should be an exceptional experience from start to finish. Built by trust and powered by community, our Ocala dealership stands as a proud pillar of the Central Florida region. Our operations are anchored to a foundational promise: delivering a transparent, client-centric automotive process centered entirely around your schedule, your preferences, and your absolute peace of mind.
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4000 SW College Rd

Ocala, FL

34474

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Showing 539 reviews

September 02, 2026

Good maintenance service on the Yukon, however we requested the car to be washed due to our leaving to go out of town, and we did not have time to clean it. Unfortunately, the requested service was n More

by KFLOYD1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Deno
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2026 -

Sullivan Buick GMC responded

Thank you for your feedback regarding your recent service experience with your GMC Yukon at Sullivan Buick GMC. We're glad to hear that you were satisfied with the maintenance service. However, we understand your disappointment regarding the car wash not being completed, and we appreciate you bringing this to our attention. We strive to provide comprehensive service, and it's important to us that all requests are fulfilled. Please feel free to reach out to us directly so that we can address this matter and ensure a better experience for you in the future. Looking forward to assisting you again! Sincerely, The Sullivan Buick GMC Team

September 01, 2026

Princess handled our trade-in beautifully. We came into Sullivan's yesterday just looking for options for trading in our older vehicle. We ended up buying a 2024 GMC Terrain. She was very h More

by maryellen.locke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Princess Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Camryen Mingee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2026 -

Sullivan Buick GMC responded

Thank you so much for your wonderful review, Mary! I am thrilled to hear that Princess provided you with exceptional service during your visit to Sullivan Buick GMC. Congratulations on your new 2024 GMC Terrain! I appreciate your kind words, and we hope to assist you again in the future. Enjoy your new vehicle! Sincerely, Zachary Ellis Sales Manager

September 01, 2026

When I needed help the most, Dylan and Jay came through for me. So happy! More

by neighbor422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Inman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Braden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2026 -

Sullivan Buick GMC responded

Thank you for your kind words! We are thrilled to hear that Dylan and Jay were able to assist you during your time of need. At Sullivan Buick GMC, we strive to provide exceptional service, and it's wonderful to know that you had a positive experience. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

August 31, 2026

Brittany got me in on short notice and completed the service in a timely manner and everything was fine. More

by jclemmermen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Deno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Gioielli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 01, 2026 -

Sullivan Buick GMC responded

Thank you for your positive feedback! We’re glad to hear that Brittany was able to assist you on short notice and that your service experience was smooth and timely. We appreciate your support and look forward to seeing you again at Sullivan Buick GMC! Sincerely, The Sullivan Buick GMC Team

August 31, 2026

Jay handles my vehicles but the whole team is great! Sullivan should be proud to have them representing the company. Sales gets you in the door but service keeps you coming back!!! More

by bobncris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Inman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with Jay and our entire team at Sullivan Buick GMC. It’s fantastic to know that our sales and service departments are making a positive impact on your visits. We appreciate your support and look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

August 31, 2026

Brittany is always a pleasure to work with. Her customer service is exceptional and it is always a great experience when dealing with her. Thank you for having such a nice, capable and profess More

by michele.binenti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Gioielli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Sullivan Buick GMC responded

Thank you for your amazing review, Michele! We’re glad to hear that you had such a positive experience with Brittany at Sullivan Buick GMC. We take pride in having capable and professional team members, and it’s great to know that Brittany provided you with exceptional service. Your kind words mean a lot to us, and we look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

August 30, 2026

Overpriced service department it should not cost 588. 00 for an oil change and tire rotation. More

by danny91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2026 -

Sullivan Buick GMC responded

Thank you for sharing your feedback, Danny. We understand your concerns regarding the pricing for the service you received at Sullivan Buick GMC. We strive to provide quality service and appreciate your perspective on our pricing structure. If you would like to discuss this further, please feel free to reach out to us directly. Your input is valuable as we continue to improve our services. Sincerely, The Sullivan Buick GMC Team

August 29, 2026

Brittany was thorough , took all info, let me know approx time service would be complete. More

by JUSTBEKIND2016
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brittany Gioielli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 30, 2026 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We’re glad to hear that Brittany provided you with thorough service and kept you informed about the time your service would be completed. At Sullivan Buick GMC [Ocala, FL], we strive to make every visit a great experience. We look forward to seeing you again! Sincerely, The Sullivan Buick GMC Team

August 29, 2026

The customer service team was great and the technician was very helpful didn’t like the new system to see when things were complete on my phone More

by rickthepestman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Deno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Gioielli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Inman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Braden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 30, 2026 -

Sullivan Buick GMC responded

Thank you for your feedback, Rick! We’re glad to hear that you had a positive experience with our customer service team and found our technician helpful. Your input regarding the new system is appreciated, as improving the customer experience is always a priority. If you have any more thoughts or suggestions, feel free to reach out to us at Sullivan Buick GMC. We look forward to assisting you again! Sincerely, The Sullivan Buick GMC Team

August 28, 2026

Well, I called to get my Escolade serviced. Cadillac was too busy, so they took it to the GMC division. I needed a tire sensor rotation and anti-lock brake service. After two days, I was told t More

by ronblum12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Gioielli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Braden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 28, 2026 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us, Ron. We understand your concerns regarding the service provided for your Escalade. It’s important to us that our customers receive thorough and satisfactory service, and we appreciate your feedback. We would like to encourage you to reach out to us directly so we can discuss your experience in more detail. Your satisfaction is important, and we want to ensure that we uphold our standards of excellence. Thank you again for your feedback. We hope to hear from you soon. Sincerely, The Sullivan Buick GMC Team

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