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Sullivan Brothers Toyota
Kingston, MA
495 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 495 reviews
May 09, 2021
My wife purchased a Toyota 2018 Highlander last month and is so happy, She highly recommends Darren Andrews. He was fantastic.He does not pressure the customer, and he gave sound advice by pointing out vario is so happy, She highly recommends Darren Andrews. He was fantastic.He does not pressure the customer, and he gave sound advice by pointing out various other Highlanders and their differences. He is a great salesman who is caring and pleasant. We will return to him again with other members of the family. More
by pjmoyna
Employees Worked With
Darren Andrews
February 08, 2021
I purchased a Toyota 2021 Highlander last week and I am so happy, I recommend Flavio Vidoto was a great guy. Great salesman caring and pleasant .. so happy, I recommend Flavio Vidoto was a great guy. Great salesman caring and pleasant .. More
by Danielli Aguiar
Employees Worked With
Flavio Vidoto
January 19, 2021
I purchased a brand new 2021 Toyota Highlander Platinum from Sullivan Brothers Toyota, and they agreed to deliver it to me in Vermont. The brand new vehicle was delivered with a deep scratch across the fro from Sullivan Brothers Toyota, and they agreed to deliver it to me in Vermont. The brand new vehicle was delivered with a deep scratch across the front passenger’s side door. I took a picture of the vehicle showing the scratch where it was parked at the Vermont DMV when I arrived to take possession of the vehicle and complete the registration formalities. I contacted sales guy (Justin Culhane) to inform him of the damage, and he agreed to speak to his GM, Andy McIsaac. I obtained an estimate from a Toyota dealership autobody shop, which Sullivan Brothers rejected. Sullivan Brothers offered me $300 (at least 1/4th the repair cost) or for me to drive my new vehicle 8 hours and 495 miles round trip to their dealership so they could repair which would have cost me at least two nights stay in Massachusetts and two weeks’ vacation from work because of the Vermont 2 week quarantine requirements because of the COVID-19 pandemic (as per VT Department of Health). I rejected Sullivan Brothers’ offer as being unreasonable. I then obtained a second estimate from a non-Toyota dealership, which Sullivan Brothers also rejected. They upped their offer to $500, which was far below both estimates. I rejected their second offer as being unreasonable. I filed a small claims lawsuit (which you can do under their sales contract) against Sullivan Brothers and the day they received it, they reached out to me to settle at the repair cost. I found Sullivan Brothers, Justin Culhane, and Andy McIsaac to be unprofessional and arrogant. I will never purchase a vehicle from them again. More
by Richard Musgrave
Employees Worked With
Justin Culhane and Andy McIsaac
November 30, 2020
Make sure you get the Carfax information up front. Also all financial paperwork. Although Bob is a great salesperson. I Won't Go Back ever all financial paperwork. Although Bob is a great salesperson. I Won't Go Back ever More
by Polszowy
Employees Worked With
One of the owners, Bob Hallissey
November 13, 2020
Put $500 down on a truck then they delayed me picking it up. Found the same truck $1500 cheaper in the meantime at another Toyota dealer. Sullivan refused to give me back the deposit as I went with the ot up. Found the same truck $1500 cheaper in the meantime at another Toyota dealer. Sullivan refused to give me back the deposit as I went with the other dealer. No morales over there - stay clear. More
by jparker
Employees Worked With
Andy the GM never replied and Michelle from CS has no remorse for stealing., Justin Culhane, John Finlay
August 09, 2020
Excellent Dealership Have purchased several cars over the years and serviced them at Sullivan as well. The showroom and space are very open and clean, no wait times, profe Have purchased several cars over the years and serviced them at Sullivan as well. The showroom and space are very open and clean, no wait times, professional knowledgeable staff. Highly recommend. More
by BB
Employees Worked With
JackM
July 11, 2020
Great dealership! No pressure and easy purchase!! My husband and I ended up each buying a car and a truck!!! Recommend this place highly!!! Darron was fantastic!! Thank You!! husband and I ended up each buying a car and a truck!!! Recommend this place highly!!! Darron was fantastic!! Thank You!! More
by Dandpmac26
Employees Worked With
Darren
May 26, 2020
I found the staff very friendly and helpful. I was also impressed by the new maintenance shop which I got the opportunity to walk through .. modern and clean, also huge impressed by the new maintenance shop which I got the opportunity to walk through .. modern and clean, also huge More
by SNBROWNING1
Verified CustomerEmployees Worked With
Dave and Chris?
March 09, 2020
New Car Joe Bonceio was a great guy. Great salesman caring and pleasant .. I will definitely come back . Joe Borsari , very nice, sales perso Joe Bonceio was a great guy. Great salesman caring and pleasant .. I will definitely come back . Joe Borsari , very nice, sales person, pleasant, kind helped me a lot. I will be back Again Joe Thank you. t More
by chudalla1
Employees Worked With
Joesph Borsari
February 29, 2020
i just purchased my 3rd vehicle in 7 years here at Sullivan. It was the best purchasing experience that I have ever had. Thanks Joe Borsari, Michelle Smith, and Jason. Sullivan. It was the best purchasing experience that I have ever had. Thanks Joe Borsari, Michelle Smith, and Jason. More
by mama772
Employees Worked With
Michelle Smith , Joesph Borsari
