Sullivan Brothers Toyota

I am not surprised that Sullivans is not a member of this service. They could not meet the criteria nor would they want to! They do not seem at all interested in keeping customers happy! Here's my story: My service. They could not meet the criteria nor would they want to! They do not seem at all interested in keeping customers happy! Here's my story: My check engine light went on and it required the Dealership Service Dept to diagnose the problem. I called Sullivan and explained that I am very busy and needed to be assured that the car was safe to drive. I wanted to bring it in for diagnoses but would not have time to leave it for repairs til the following week. I made an appointment and arrived 15 mins early. They had overbooked and were understaffed. The Service contact Bill wanted me to leave it for the day. When I attempted to explain that I couldn't do that, he began an argument. The wait was more than an hour and I was upset that they hadn't called to tell me that and give me the option to reschedule. They kept saying "if this was a Doctor's Office you'd have to wait no matter what time your appointment is"! Michelle Smith (who is the person I spoke with when I called originally) called me a liar!!! She said I did not say that I just wanted a diagnosis but I have a witness to back me up. They diagnosed the problem and did not fix it. They made it very difficult to go anywhere else to have it fixed. It is a warranty issue that needs to be fixed by the dealer but they made that impossible. The car is very close to not being on warranty anymore and they would be happy to fix the problem when they can charge me for the repairs! The Customer Service here is the worst I have ever encountered anywhere! Michelle Smith is the Customer Relations Manager and is the rudest person!! I don't know how they stay in business! When I called in a complaint, another manager "Kim" called me a yelled at me defending Michelle's actions! She called me a liar too! I got off the phone in tears!! I can't believe how poorly they treat customers! This is by far not the first problem I have had with their Service Dept. I went to Tufankjian Toyota in Braintree. Big Difference!! Night and Day!! 100% Better!! More

While working out a deal to buy my truck, the salesman freaked out, stood up and said he couldnt work with me anymore and that he was going to get someone else. I walked out but another salesman chased me freaked out, stood up and said he couldnt work with me anymore and that he was going to get someone else. I walked out but another salesman chased me down to finish the deal. I just didnt like the deals he was bringing back and I guess it was pissing him off. Later the original salesman gave me his cards to give out... YEAH RIGHT, what a psycho! I would never, ever go here again. NEVER. More

At the time I purchased a car at Sullivan Brothers Toyota in Kingston, MA, I did not notice that they had taken off the origanal Toyota hubcaps and put on sham (cheaper) hubcaps. They also stripped the car in Kingston, MA, I did not notice that they had taken off the origanal Toyota hubcaps and put on sham (cheaper) hubcaps. They also stripped the car of floor mats and informed me that they were "out of stock" and replaced them with a much smaller version floor mat (this was conveniently done by them after the purchase of the car). How low can a car dealership get?? When I complained about this they stated, "it is common practice by the dealership." I've never heard of a dealership that would stoop this low. When I requested the original hubcaps, the office manager insisted "No Adjustment." I'll never do business with Sullivan Brothers Toyota in Kingston, MA, again. I'm very suprised they are still in business treating customers like this. More

I have purchased approx 6 cars here and each time bought the extended warrantys This dealership didnt not write my mialage correctly when having a wheel bearing fixed and as a result i have a major engine i the extended warrantys This dealership didnt not write my mialage correctly when having a wheel bearing fixed and as a result i have a major engine issue and no warrenty(dealership saying i have driven 9000 miles in thirty days which is so wrong and now i cant get assistance from them.I put $5000.00 as a down payment less then 1 year ago Please dont trust these dealerships. Edward and Jean Witherell More

Both sales and service personnel are very courteous and helpful. I would recommend this dealer highly. helpful. I would recommend this dealer highly. More