Sullivan Brothers Toyota

I went in looking for a family vehicle two weeks ago. I had bought a vehicle with them previously and was hoping for another satisfactory experience. I was asked to leave $100 to hold a vehicle I was looki had bought a vehicle with them previously and was hoping for another satisfactory experience. I was asked to leave $100 to hold a vehicle I was looking at. The salesman played the typical used car salesman game, coming back to ask for a bigger down payment etc. He told me I would hear from him. A week later I called him. He seemed to have forgotten about the vehicle and myself. After explaining I got, "Oh yes! Ok. Yes, the manager really wants to know why you need two vehicles. They want more paperwork etc". I explained to him that Toyota Financial already told me I had the financing ok'ed. He played some more of the "game". He said "You aren't approved with us until I tell you that you are approved with us. Bring your taxes and proof of address down here and we will see what we can do." I explained that it had already been a week. I wanted my $100 back so that I could look elsewhere. "I can't give that back to you. We met our end of the bargain. We approved you, and you don't want to come in". "What??????", I said. "You just said I wasn't approved." Long story short, the salesman played a sleazy game of bait and switch. I am still trying to get my $100 back. And I would never do business with them again. I emailed the Sales Manager and have not received a response. More

It was the worst experience i have ever had. This is the 5th vehicle that my husband and I have purchased at Sullivan brothers Toyota and have never had such a bad experience. They are only interested in s 5th vehicle that my husband and I have purchased at Sullivan brothers Toyota and have never had such a bad experience. They are only interested in selling a vehicle not making it a good experience. First they lied and told me the vehicle I wanted was located and would be picked up on Monday or Tuesday then the remote start I ordered would be installed but the vehicle was not picked up until very late on Wednesday which was four days after I purchased then I received a email asking what would keep me from saying it was a excellent experience and I replied saying I was upset it was taking so long to get my vehicle I received a phone call from salesmen saying I could pick up my vehicle after 5pm that day but my inspection sticker would not be done because they hadn't done my insurance info yet. The registration and documentation was not done on Friday like it should of been, then there was a holiday on Monday and then on Tuesday salesmen calls my home number instead of my cell which I told him to contact me on, leaving message at home saying he couldn't reach insurance company then told me the number I gave him was disconnected but when I I called insurance at the same number I gave all information needed for the sale and transfer of plates. All Sullivan brother's had to do was fax the actual bill of sale then salesman called my home number again and left message at 4:52 stating I could come get my inspection sticker and registration. If he called my cell I could of taken care of it on Wednesday which was almost. 2 weeks from purchase date of 5/18. When I went the next day to get my sticker they said it would be half an hour to hour to get sticker then I saw them driving my car around then park it i went to get my keys to find out the inspection still had not been done. Giving me an acuse the sticker machine was messing up. Then a week later the undercarriage on my car fell down and when tow truck came to take me to Sullivan brothers Toyota they ripped it right off the vehicle. I have bought vehicles when they were not on site but at another dealership and it took only 3 days to get my vehicle and do the insurance paperwork needed and I had possession of vehicle. Salesman kept saying he did things as quickly as possible but I feel the insurance stuff should have been done the day after I picked up the vehicle and signed all documents not wait until the following Tuesday afternoon and then couldn't even handle taking care of documentation that I paid the dealership to do. I will not buy another vehicle from Sullivan brothers Toyota again. More

I WOULD NOT recommend this dealership to anyone. I spent three hors of my time dealing with the salesman finally got a deal worked out and proceeded to leave a deposit. The vehicle I "purchased" was not three hors of my time dealing with the salesman finally got a deal worked out and proceeded to leave a deposit. The vehicle I "purchased" was not in stock but they told me there would be no problem getting the vehicle there as they often swap vehicles with other dealerships. 4 days went by before I called the salesman to see what was going on, Salesman not available left a voicemail no return call. I called again the following day, again the salesman was not available and I left another voicemail. Another day went by before I Finally spoke to a live person (business manager) who had no idea about the progress of the deal. At this point it's been 11 days since I left the deposit. I stopped by the dealership and spoke with the salesman in person. He assured me there was a vehicle at a dealership in western MA and they would have it there in the next day or two. Well......two more days go by and no call, no answer when I called and no vehicle. Today is day number 12 and I stopped by again and had my deposit refunded. This is the WORST customer service I have ever dealt with. The incompetence and lack of communication astounds me. I will make every effort to tell anyone I know about the miserable experience I had at this dealership. After getting my deposit refunded I drove an hour south to Balise Toyota in Warwick RI where I was treated with respect by people who actually have their act together. I left there in 1 hour with the vehicle I wanted and they gave me more for my trade!! More

We were completely deceived by this dealership. Just a horrible car buying experience. Right from the start they wore us down by stalling such as "we can't find your credit report," or "the manager just s horrible car buying experience. Right from the start they wore us down by stalling such as "we can't find your credit report," or "the manager just stepped out," and the back and forth between manager and salesman. We sat there for 4 hours taking delivery. We should have walked out except for the hassle involved in retrieving a down payment. Later we realized they never gave us a copy of the lease. When we called they said they "lost it." They sent us a bogus one with our names whited out. We had to get Toyota Financial to FAX us a copy. To our horror, after analyzing the complicated lease, the selling price and trade in was not what was promised. They just bold faced lied to us when I asked if the amount on the lease was as agreed. They overcharged us for the car by $2000. and credited us for $2000. less for our trade-in. We tried for weeks then months to rectify the situation which landed on deaf ears and more stalling. Our advice: Don't be a fool, GO SOMEWHERE ELSE. More

We have purchased several cars from Sullivan Brothers, the last experience was a stand out. We were so well taken care of by the staff and management. I cannot say enough good things about Sullivan Brothe the last experience was a stand out. We were so well taken care of by the staff and management. I cannot say enough good things about Sullivan Brothers. More

I came in looking for a used truck and all they wanted to do was lease a new truck to me. I had never considered leasing before and didn't want to make any decision regarding that, that day. They didn't even do was lease a new truck to me. I had never considered leasing before and didn't want to make any decision regarding that, that day. They didn't even put me in a used truck. We drove past one and the salesperson dismissed it. He spent all his time trying to sell us a truck we never wanted. When we were finally able to get away, he ran us down in the parking lot knocking on the window trying to make one last attempt at a sale. I felt so pressured and uncomfortable at this dealership, even if I wanted one of those trucks, I felt so pressured there was no way I would buy from them. They even had the gall to ask "Did I really want to buy a truck that day?" Seriously, do you think I would put myself through all that to not buy a truck. I would never recommend this location. I had been to two other dealers that day who were much nicer and did not put any pressure on me. Maybe this was a fluke experience but it was the worst experience out of the 7 dealerships I had visited within that week. I ended up buying somewhere else 4 days later. More

I was doing the legwork for my husband who recently changed jobs and needed a commuter vehicle. I should have know it was a mistake working with Sullivan Brothers from the second they started with &am changed jobs and needed a commuter vehicle. I should have know it was a mistake working with Sullivan Brothers from the second they started with "we are giving you a great price" blah, blah, blah BS. So I made a deal with Matt Orchard via email and telephone conversations. I sent my husband in to do the financing. This is a man with over 800 for a credit score who was told by Flavio Vidoto that he had to pay $500 to certify the used Toyota Corolla he was buying and to be eligble to get a 2.9% interest rate. I found deals for 1.9% interest on used vehicles but my husband was told he was getting such a "great price" that there was no deal unless he paid to certify the vehicle. My husband is a very nice person and agreed to this. Once he brought the car home he told me the dealer only gave him one key to the car. Really? Why not two? Is it because the keys cost $100 and the dealership can program them to any toyota? Within three days of having the car the maint req light was coming on indicating the car needed an oil change. This was it for me. I immediately called Matt and explained to him how upset I was. He said to have my husband bring the car in and they would do a free oil change and work on getting him a key. When my husband brought the car in Flavio told him they were going to order him a key. Well as of today it has been about three, maybe four weeks since I spoke with Matt. Just got the key today, and guess what? It's a freaking valet key! Not even the $100 key that Matt and I spoke about. Given their completely poor service I will no longer even bring my brand new Rav 4 that I bought elsewhere in for its free oil changes. I will never do business with Sullivan Brothers Toyota again and would advise anyone else to do the same and go elsewhere. More

I was in the market for a new Tacoma, and wound up stopping here first. John was very helpful and showed me all the new 7 used Tacomas on the lot, and wound up making me a deal that I couldn't refuse stopping here first. John was very helpful and showed me all the new 7 used Tacomas on the lot, and wound up making me a deal that I couldn't refuse on a double cab before I even had to go to another lot. This was by far the easiest, most pleasant experience I've had out of the four cars I've purchased in my lifetime. More

We asked for wheels & step bar be removed since the truck was totalled in an accident. They said they would have it done by the end of the day & we had to go back three times after insisting we had to truck was totalled in an accident. They said they would have it done by the end of the day & we had to go back three times after insisting we had to go back one more time & finally recieved them. He also told my husband the price would be about $40.00, when I spoke with him he said he told me it was a flat rate & the price was $80.00. I told him it was rediculous to take two hours to remove 4 wheels & the step bar, I felt we were being taken advantage because the truck was totalled & not being repaired. He kept asking what I wanted, Isaid I wanted $40.00 back, he though I was being unreasonable. I told him to keep the money & that Sullivan Brothers lost a customer who has bought five cars & also members of our family have bought cars as well, until this happened we were very pleased with your dealership, however, we will no longer be purchasing vehicles nor will our family buy any vehicles there again. More

Toyota changed the price on a car after I had a deposit on it. I ended up buying the same basic car elsewhere and drove about an hour and a half for it to reward them for this. I also got a newer year mo on it. I ended up buying the same basic car elsewhere and drove about an hour and a half for it to reward them for this. I also got a newer year model and the right color I wanted for the same price. To be fair they felt the price they had originally agreed on was too low and had sellers remorse for a hard to find camry hybrid. Oil prices did go up that day but I felt rooked. . Then I went next door and I dealt with JB on a Nissan after that and he was excellent to do business with and I would do business with him again. Good guy. But in the end, Paul Sullivan got pissed off and acted poorly towards me when I backed out of a deal on a Nissan. I had taken the car for an extended test drive on JB's suggestion. I never saw a P& S agreement but backed out because I was not comfortable with the price after finding out it was a former rental car with a sporadic service history. I just asked if he would lower the price another $500 to make me feel better about it. Paul was a bit heated up and implied I was not a stand up guy for not going through with the sale and he did this in front of my 8 year old son which was awkward. After I apologized he shook my hand and wished me luck. I understand he wanted the sale at that price but he really did not have to act like that. More