Sullivan Brothers Toyota

Incomeptent, Unprofessional, Deceptive, and proven Liars Stay Away if: 1) If you're trading in a vehicle and owe money on it please do your own due diligence and get the payoff number on your own. No one Stay Away if: 1) If you're trading in a vehicle and owe money on it please do your own due diligence and get the payoff number on your own. No one at this dealership (Sales Advisors, Sophien Sales Manager, Finance Dept, Andy GM) are capable of doing so. 2) If you leave them to deal with the payoff, they will not find out the correct number, and put an estimated number on the Sales Contract. They will have you sign the contract with INCORRECT numbers on it. They will not advise you that if they payoff number is incorrect that you will be subject to paying the difference. In my case I provided all personell with my payoff bank and SSN to get the payoff on late saturday morning (my bank was open). They failed to find out the number and then told me two business days later after signing the contract that I owed the difference (Deception). Again, no one at any time told me the number on the contract was "Estimated" and that I would need to pay the difference. 3) Sales Advisor and Finance Manager were apologetic and understanding but couldn't do anythig for me. Sophien Sales Manager was not understanding, does not return calls, and makes threats that your good credit will be ruined among other things. 4) When I had asked Sophien and Finance Manager if there was a GM that I could speak with about my experience, they both said "There's no one else but the owner but the owner isn't available" "He's never around" (LIE). BTW: prior to having this issue, I saw the Owner at the dealership. I had to ask the Parts person if there was a someone in between the Sales Manager and Owner. Parts person said there's a GM named Andy and he "Sit's out front". 5) I asked Sophien to speak with Andy..."Sophien gives me an attitude and went to get Andy". Sophien also said, "You know those new mats we ordered for you, well I meant to get you pre-owned ones" Andy sits down with me and I told him that I wanted to speak with him about my experience. Andy GM, gives me an an immediate attitude and not understanding at all (Great professionalism for a GM). After, seeing that Andy was giving me an attitude and not caring what I said, I the attitude back to him for which he told me to "Beat it". There's much more from an unprofessional level that I heard from this dealership....things said, calls not returned, etc... but wanted to keep it on the short. More

Not the dealership it used to be. We have purchased 3 vehicles from Sullivan Brothers. This last April was the 3rd and last. The salesman was absolutely horrible. He actually told me w We have purchased 3 vehicles from Sullivan Brothers. This last April was the 3rd and last. The salesman was absolutely horrible. He actually told me when I was picking up that "He didn't have time for this". Showed me nothing about the cars functions, didn't have it ready (Mats, mudguards etc) and when I asked him, he told me to just come back another time and get them. They didn't have an issue sending someone out and explaining exactly how to score the survey in their favor but when I sent it in with details of my treatment, no acknowledgement. Awful, awful, awful!!!! More

Awful I guess I should have looked at these reviews before I went there. They just flat out lie to you and steal your money. I change my mind on buying a ve I guess I should have looked at these reviews before I went there. They just flat out lie to you and steal your money. I change my mind on buying a vehicle and want my deposit back ( which I have total legal right to do) and they refuse to refund it. I call but the owner is never in, so that speak volumes right there. So now I have to take legal action to get my money back. More

BEST EXPERIENCE EVER I was in desperate need in a new vehicle, but I was very scared as this was my first car buying experience. I was a little hesitant because of the rep I was in desperate need in a new vehicle, but I was very scared as this was my first car buying experience. I was a little hesitant because of the reputation that Car Salesmen have. I walked into Sullivan Brother Nissan/Toyota and I did not know what to expect. From the second I walked in, I was greeted with smiles and open arms. I worked with Christopher Logan on finding my perfect new car. He sat me down and we discussed everything that I wanted and more importantly what was going to work for me financially. He took the time to figure out what I really wanted and what would work best for me. Naturally, I wanted the nicest thing and most expensive vehicle possible, but after Chris convinced me that probably was not the best idea (even taking a cut on commission), he found the perfect vehicle for me. He understood exactly what I wanted and found me my perfect vehicle with all the options I needed. He took the time to show me every vehicle that I had the slightest interest in. By the end of my experience, I felt comfortable enough to leave a down payment while the Finance Manager- James Tinsley, worked on getting me a loan. While waiting, I noticed the friendly atmosphere that this dealership has. All the other sales reps greeted me making sure I was comfortable and offered me anything that I needed. I then worked with the Finance Manager, James Tinsley, and he was amazing! He was sweet, caring, and most importantly honest. He walked me through the process and explained everything to me in terms that I could understand. He smiled the entire process and made me very comfortable. The vehicle that I bought is amazing!- 2012 Toyota Camry SE. I did research on the vehicle and I can honestly say I purchased the vehicle below fair market value, so I know I got a good deal. I would suggest if you are in the market for a vehicle, please give them a shot! I would not buy another vehicle anywhere else. More

WARNING !!!!! STAY AWAY FROM THIS DEALER.. After you make the purchase they will not return your phone calls or emails. I am having a issue they caused with a new vehicle I just purchased I h After you make the purchase they will not return your phone calls or emails. I am having a issue they caused with a new vehicle I just purchased I had to drive there for them to talk to me. I have called all week and left voice mails. NOT ONE RESPONSE!!!! The worst customer service I have ever seen. I will be contacting Toyota next and may file a law suite. They promised to fix the issue but refuse to call me back...... BE WARNED....... More

HORRIBLE I came here to purchase a used 2009 Tacoma. At first I was pleased with the deal, however, that quickly went out the window. After leaving the first I came here to purchase a used 2009 Tacoma. At first I was pleased with the deal, however, that quickly went out the window. After leaving the first time, and leaving a deposit with signed paperwork, I was informed that I needed to come back to finish signing more documents but that they would prepare the car in the meantime. A week later I was in, and the car was not ready. All of the details of the car that needed to be cleaned and were part of the agreement (paint chips, scratches, dents) had been ignored, the key fob was nowhere to be seen, and there were two bad sensors in the tires that I had to wait to get repaired. After taking the car home and realizing how poorly prepared it had been, I contacted the manager and arranged to bring the car back. I left the car there for 2.5 more days, however, upon my return, still no fob, none of the chips or scratches had been repaired, and now a gasket is missing from the window. It took them 2 weeks to accomplish nothing. I will never come back nor would I recommend this dealership to anybody. More

This dealership preyed upon my 74 year old mother. My 74 year old mother, a retired nurse on a fixed income was unfortunate enough to receive in the mail a promotional offer from these predators. Th My 74 year old mother, a retired nurse on a fixed income was unfortunate enough to receive in the mail a promotional offer from these predators. This promotion was a gimmick that involved an invitation to visit the dealership on the chance of possibly winning some free cash… Needless to say she did not receive any “free cash”. What she did receive was a swindle at the hand s of an aggressive overly pushy used car salesmen. She was talked into an over priced used Camry. The loan payment she was approved for was over 50% of her monthly income. A shot lime later she realized her mistake and returned to the dealership to return the vehicle. She explained that she felt like she had been swindled and threatened to go to the attorney general. The manager said “she would not prevail in any legal action as she had willingly signed a contract.” He offered her the option of another “deal” involving a vehicle downgrade with a smaller car payment. The vehicle they offered her was a 2009 Corolla with 85 thousand miles for $21,000. The retail value of this vehicle at the time of the sale was $11,000. Her payment was reduced by less than $100 a month. More over, they sold her some ridiculous maintenance warrant that they have not honored When ever she tries to make a service appointment she gets the run around. The last time she was there for service they degraded and confused her so badly that she called me crying in frustration and despair. She has since filed a complaint with the attorney general elder services division. So far their representative has not received any reply after several attempts to contact the dealership. After a year of struggling to make payments for over a year, my mom is considering giving up her vehicle and her good credit. This also means giving up a large part of her independence.. The only thing lower than a shady used car dealership is one that targets the elderly. More

I had been looking for a car for my son for a while, and I had been looking for a car for my son for a while, and after several near purchases (one where the dealer changed the terms (thanks, McGee), and an I had been looking for a car for my son for a while, and after several near purchases (one where the dealer changed the terms (thanks, McGee), and another where the dealer didn't have the title in hand, I saw this one online. The price had been recently reduced, so I went to test drive. Nice car, great condition, kbb and edmunds said it was a good deal so I bought it... no hassle and no drama. I really appreciated the fact that my salesman, Bob McLaughlin, took the time and effort to surprise my son when I brought him down later that day to pick up the vehicle. Would buy from Bob again in a minute. I know I should have had the car checked out by my mechanic BEFORE buying, but it didn't work out that way, so we did it after.... The only thing he found was a worn serp belt, which Sullivan Bros. service is, as I type, replacing under their warranty. Great experience,very happy, and so is my son. Thanks Bob and Sullivan Bros!! More

If you own a Lexus do not take it here. I received a flyer from Sullivan Bros Toyota (SBT) telling me that they had "factory-trained professionals ..they can take care of your Lexus maintenance and repa flyer from Sullivan Bros Toyota (SBT) telling me that they had "factory-trained professionals ..they can take care of your Lexus maintenance and repair needs, using Genuine Factory Parts, for a lot less than what you would normally pay" So I went there for a brake job on my 2007 Lexus LS460. I received a quote of $405 for the job which was about $200 less than 2 area Lexus dealers. I received a call late in the afternoon telling me the car was not done because SBT was "unable to find aftermarket parts to save me money" and therefore had top "order the parts from Lexus" and oh by the way "the estimate has to be increased $250 to cover the Lexus parts" and "a sensor is needed which was not part of the estimate" Is this bait and switch? or do they just not know much about these cars to give an estimate without including the cost of the sensor? Take your pick. .I will be returning to Herb Chambers for all future work (the car has 180K miles on it and has always been maintained by Herb Chambers) and hopefully my brake job mistake with SBT will not come back to bite me. Lexus owners, STAY AWAY from,Sullivan Brothers Toyota More

I bought a Black 2012 Toyota Corolla S from this dealership in March of 2012, and a 2005 Toyota 4runner in November. There is no interface with the owner at all. Just the employees. That to me is sh dealership in March of 2012, and a 2005 Toyota 4runner in November. There is no interface with the owner at all. Just the employees. That to me is shady. Anyway the corolla was sold to us for $18,500. After the warranty and everything it was more but that is ok. The used 2005 4 Runner is a regret I will take to the grave. I paid $13,000 for it even after I foolishly traded my pristine 1995 Jeep Grand Cherokee Orvis Edition. The 4runner currently needs $3,000 in repairs, I'm just having it towed because I cannot afford to fix it on top of monthly payments over 300 a month. I will never return to this dealership and will never recommend it to anybody. They were unwilling to cover any repairs even a touch after 90 days (my foolish mistake I should have brought it in immediately!), and flavio fleeced me after he sold me this vehicle and ignored my calls. I don't have a good thing to say, not one. More