Sullivan Brothers Toyota
Kingston, MA
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We asked for wheels & step bar be removed since the truck was totalled in an accident. They said they would have it done by the end of the day & we had to go back three times after insisting we had to truck was totalled in an accident. They said they would have it done by the end of the day & we had to go back three times after insisting we had to go back one more time & finally recieved them. He also told my husband the price would be about $40.00, when I spoke with him he said he told me it was a flat rate & the price was $80.00. I told him it was rediculous to take two hours to remove 4 wheels & the step bar, I felt we were being taken advantage because the truck was totalled & not being repaired. He kept asking what I wanted, Isaid I wanted $40.00 back, he though I was being unreasonable. I told him to keep the money & that Sullivan Brothers lost a customer who has bought five cars & also members of our family have bought cars as well, until this happened we were very pleased with your dealership, however, we will no longer be purchasing vehicles nor will our family buy any vehicles there again. More
Toyota changed the price on a car after I had a deposit on it. I ended up buying the same basic car elsewhere and drove about an hour and a half for it to reward them for this. I also got a newer year mo on it. I ended up buying the same basic car elsewhere and drove about an hour and a half for it to reward them for this. I also got a newer year model and the right color I wanted for the same price. To be fair they felt the price they had originally agreed on was too low and had sellers remorse for a hard to find camry hybrid. Oil prices did go up that day but I felt rooked. . Then I went next door and I dealt with JB on a Nissan after that and he was excellent to do business with and I would do business with him again. Good guy. But in the end, Paul Sullivan got pissed off and acted poorly towards me when I backed out of a deal on a Nissan. I had taken the car for an extended test drive on JB's suggestion. I never saw a P& S agreement but backed out because I was not comfortable with the price after finding out it was a former rental car with a sporadic service history. I just asked if he would lower the price another $500 to make me feel better about it. Paul was a bit heated up and implied I was not a stand up guy for not going through with the sale and he did this in front of my 8 year old son which was awkward. After I apologized he shook my hand and wished me luck. I understand he wanted the sale at that price but he really did not have to act like that. More
When I drove into the yard of the dealership, Mark greeted and helped me to see and drive a used car and a new one. Both Tim and Mark did everything they could so that I could buy a 2011 Toyota Corol greeted and helped me to see and drive a used car and a new one. Both Tim and Mark did everything they could so that I could buy a 2011 Toyota Corolla. I can't thank them enough as I am most happy with my new car. The man to whom I gave the check explained everything to me as well as the many options available. I am sorry I don't remember his name but he was excellent along with Mark and Tim. I had studied the different cars available both online and in the latest Consumer Reports and spoke to a friend who also has a Toyota Corolla so I was able to choose Toyota over Chevrolet (my turn in car). Thank you. More
Always friendly, and anything we needed,it was taken care of, this is why we have bought more than a dozen cars. Cristo is the best real salesman I have met yet! I LOVE the car loaner program where they giv of, this is why we have bought more than a dozen cars. Cristo is the best real salesman I have met yet! I LOVE the car loaner program where they give you a car when your car is in for service and a great pick up, drop off service! Love Sullivan Brothers Toyota, where the deals are great at Exit 8 P.Duseau More
Christo has been our "family" salesman for several years. We have purchased 4 cars from him over these years. He has always been professional yet friendly and has never made us feel like we we several years. We have purchased 4 cars from him over these years. He has always been professional yet friendly and has never made us feel like we were pushed into purchasing these vehicles. Recently, I traded in a 2009 Toyota Corolla for a 2010. Christo remembered what my specifics were and I drove off the lot with that car the same day. I have recommended family, friends in the past and will continue to. I also want to mention the service department. I cannot remember names but Sullivan Brothers as a whole has always been great to all of us. More
George did a great job selling my wife and I a 2011 Toyota Camry. He made the process easy and painless. He has a lot of knowledge and that helped us make the purchase (lease). If you are in the market Toyota Camry. He made the process easy and painless. He has a lot of knowledge and that helped us make the purchase (lease). If you are in the market for a car give George Gizelis a call you will be glad you did. More
George was very friendly and not pushy at all which we appreciated. It was very easy which we weren't expecting. George went above and beyond for us - even putting in new floormats that we hadn't asked fo appreciated. It was very easy which we weren't expecting. George went above and beyond for us - even putting in new floormats that we hadn't asked for. That was extremely nice! Very pleasant experience. Thank you! More
I couldn't have been more pleased with my experience with Sullivan Brothers. The sales person I dealt with (George Gizelis) was personable and very knowledgable. The car was for my twins who are new drivers Sullivan Brothers. The sales person I dealt with (George Gizelis) was personable and very knowledgable. The car was for my twins who are new drivers. George was very patient and took the time to answer all of their questions. I will definately be back in the future. More
Bob is a very likable guy. I felt i could get my needs met as he is a good listner. i would defintly work with him again and recommend him. i changed my mind and he was patient and helful thru the process met as he is a good listner. i would defintly work with him again and recommend him. i changed my mind and he was patient and helful thru the process. I was given helpful advice on which models would suite the needs of my growing family. More
I have bought 6 cars from Bob Hallissey at Sullivan Brothers in Kingston,Ma and he has always done a great job in negotiating the price I would like to pay. I have not gone anywhere else to buy my vehi Brothers in Kingston,Ma and he has always done a great job in negotiating the price I would like to pay. I have not gone anywhere else to buy my vehicles. There customer service is wonderful. If your in the market for a vehicle I would say you shouldn't think twice about visiting Sullivan Brothers, I'm sure you won't be disappointed.I think Bob Hallissey will make you happy too... More