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Sullivan Brothers Toyota
Kingston, MA
457 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 457 reviews
March 09, 2020
New Car Joe Bonceio was a great guy. Great salesman caring and pleasant .. I will definitely come back . Joe Borsari , very nice, sales perso Joe Bonceio was a great guy. Great salesman caring and pleasant .. I will definitely come back . Joe Borsari , very nice, sales person, pleasant, kind helped me a lot. I will be back Again Joe Thank you. t More
by chudalla1
Employees Worked With
Joesph Borsari
February 29, 2020
i just purchased my 3rd vehicle in 7 years here at Sullivan. It was the best purchasing experience that I have ever had. Thanks Joe Borsari, Michelle Smith, and Jason. Sullivan. It was the best purchasing experience that I have ever had. Thanks Joe Borsari, Michelle Smith, and Jason. More
by mama772
Employees Worked With
Michelle Smith , Joesph Borsari
January 30, 2020
Value I have purchased many cars there over the years and have received great service and value for my trade-ins. I would highly recommend this location. I have purchased many cars there over the years and have received great service and value for my trade-ins. I would highly recommend this location. More
by RRANDLES
Verified CustomerEmployees Worked With
John Faucett
January 28, 2020
Darren was an delight to work with, 10/10! I cannot say enough good things about my experience with Darren & Sullivan Brothers in general! I purchased a 2019 RAV from him in December and I simp I cannot say enough good things about my experience with Darren & Sullivan Brothers in general! I purchased a 2019 RAV from him in December and I simply couldn't be happier. I hardly ever write reviews but a month later I am still thinking about how lucky I am to have my dream car! Darren's customer service was unparalleled. He is for EVERYONE but ladies, listen up! After visiting a few dealerships, I was feeling very disheartened. It can be especially stressful for a woman to buy a car and unfortunately, more often than not, I felt pushed into things or that I was being talked to in a way I wouldn't have been if I were a man. I have recommended him to colleagues & girlfriends alike. Darren walked me through everything in such a patient, informed, and most importantly, RESPECTFUL way. His customer service was unmatched. Top to bottom he went above and beyond to make this a pleasant experience. He didn't make me feel rushed, answered every single one of my questions, and made sure that I was comfortable every step of the way. The car is beautiful but it was feeling like I was in the right hands that made me take the leap with my gorgeous RAV. The car is impeccable though, drives like a dream, and I have received SO many compliments. Sullivan Brothers is the place to go, ask for Darren! More
by pembrokegirl
Employees Worked With
Darren Andrews
January 27, 2020
John was wonderful to work with. He made the process of trading in my vehicle quick and easy. I absolutely love Sullivan toyota. Only place ill go! trading in my vehicle quick and easy. I absolutely love Sullivan toyota. Only place ill go! More
by JACJ6
Employees Worked With
John Faucett
January 27, 2020
Good to a leasing newbie I came to Sullivan Brothers Toyota with a friend who highly recommended Bob Hallissey to assist with leasing a car. He was very friendly and low key a I came to Sullivan Brothers Toyota with a friend who highly recommended Bob Hallissey to assist with leasing a car. He was very friendly and low key and helped me through my nervousness about the choice and follow up. In addition I got extensive support and information from Tracey and Jamie checked in periodically to see that everything was going well. The car is very nice! I was introduced to Erin in service and have my first service appointment on my calendar. I would highly recommend these people (and the lovely fireplace in their showroom) Kathy D. More
by twoducks
Employees Worked With
Tracey and Jamie, Bob Hallissey
January 26, 2020
Patty was the main issue again! She failed to send the shuttle service to pick me up at work as she promised. She then complained that she was stuck at her desk the entire day as if that was a good excus shuttle service to pick me up at work as she promised. She then complained that she was stuck at her desk the entire day as if that was a good excuse. Then she had to re do all of the paperwork because she did not use the coupon I gave to her when I dropped off the car even though she had it written down on the form. Then she would not take no for an answer when I told her I did not want to schedule my next service appt and would do so online as I usually do. She was adamant that I had to do it and she just chose a date for me and said I could change it. All of these issues caused me to be late picking up my grandchildren from school. Patty is a problem every time I have to deal with her! I have no idea why they have her dealing with customers. More
by Whalen.paula
Employees Worked With
Patty Majeski
January 24, 2020
replace battery What I found when I tried to start the car was a faint symbol of an engine block and the word " check." The Prius V book advised me to take the car t What I found when I tried to start the car was a faint symbol of an engine block and the word " check." The Prius V book advised me to take the car to the dealership. I called Sullivan and was advised to get it there. However, the tow truck driver started the car and showed me how a weak battery shows little on the screen. I misunderstood what I was seeing and think your office could have advised me of that phenomenon. More
by ssandbird
Employees Worked With
Christian Small, previously someone in service by phone
January 24, 2020
Sullivan Bro’s has been my go to dealer for the past several years. They are great whenever I call for appointment I get it exactly when requested. If I have any issues or questions I get quick response several years. They are great whenever I call for appointment I get it exactly when requested. If I have any issues or questions I get quick responses. The staff I’ve dealt with have always been professional. The service area is very clean and comfortable. I do not feel pressured to get Maintenance done when it’s due but they make me aware of it ( which I always complete when recommended). More
by MJGALLINARO
Employees Worked With
Christian in Service, Patti in Service, Bob in Service
January 22, 2020
Great service I always come here when my vehicle needs servicing. I like how you just drive in and they take your car. The quiet room is my favorite place to wait. I always come here when my vehicle needs servicing. I like how you just drive in and they take your car. The quiet room is my favorite place to wait. They are so helpful here. More
by SKIPPYLV4U
Employees Worked With
I really don’t remember,sorry.
