Sullivan Brothers Toyota

Underhanded, Sleazy, Dishonest STAY FAR AWAY! This is the most sleazy, underhanded dealer I have ever encountered. I did an online price quote request on a new vehicle. The perso STAY FAR AWAY! This is the most sleazy, underhanded dealer I have ever encountered. I did an online price quote request on a new vehicle. The person responding, Justin, said he would meet the price quote I got from another dealer and even beat it. We made an appointment. He wasn't there for the appointment and nobody had any idea I was coming in. A sales person, George, helped me and I put a deposit on my credit card. He carefully worded the explanation of the deposit to make it sound like it was a good faith gesture for them having a vehicle brought in for me to see and that it would be refunded after I looked at the car and made a decision. However, the wording could be interpreted as a non refundable deposit unless I purchased the car. The end purchase price was nearly $3,000.00 more than what the internet sales person offered. I was told that it would be a week before they could get the model I wanted on the lot to show me. I emailed the internet sales person, Justin, and told him that they did not honor his price guarantee. I never heard back from him. However, within two minutes of sending that email, I received a response from someone else at Sullivan telling me that the vehicle had just come in. It was only two days and the vehicle just happened to come in after I sent an email complaining. After some further shopping around, I found a dealer who could offer me the same vehicle at the lower price. Suddenly, the deposit I left, 500$, was a non refundable deposit and they were keeping it. They lied all through the process, gave me misleading information and never gave me copies of the paperwork I signed (my fault for not insisting). In short, in my persona experience, they were the stereotypical con artist car sales people who will take advantage of you and scam you. Do your homework and read all the reviews on any car dealer you are considering. Get everything in writing and do not leave a deposit unless you know for sure you want that vehicle. When dealing with Sullivan Brothers, do not allow them to pressure you into signing anything before you have had time to read it completely. Question everything they say. In all my interactions with any employee there, they have very carefully worded things to mislead the customer. More

Incomeptent, Unprofessional, Deceptive, and proven Liars Stay Away if: 1) If you're trading in a vehicle and owe money on it please do your own due diligence and get the payoff number on your own. No one Stay Away if: 1) If you're trading in a vehicle and owe money on it please do your own due diligence and get the payoff number on your own. No one at this dealership (Sales Advisors, Sophien Sales Manager, Finance Dept, Andy GM) are capable of doing so. 2) If you leave them to deal with the payoff, they will not find out the correct number, and put an estimated number on the Sales Contract. They will have you sign the contract with INCORRECT numbers on it. They will not advise you that if they payoff number is incorrect that you will be subject to paying the difference. In my case I provided all personell with my payoff bank and SSN to get the payoff on late saturday morning (my bank was open). They failed to find out the number and then told me two business days later after signing the contract that I owed the difference (Deception). Again, no one at any time told me the number on the contract was "Estimated" and that I would need to pay the difference. 3) Sales Advisor and Finance Manager were apologetic and understanding but couldn't do anythig for me. Sophien Sales Manager was not understanding, does not return calls, and makes threats that your good credit will be ruined among other things. 4) When I had asked Sophien and Finance Manager if there was a GM that I could speak with about my experience, they both said "There's no one else but the owner but the owner isn't available" "He's never around" (LIE). BTW: prior to having this issue, I saw the Owner at the dealership. I had to ask the Parts person if there was a someone in between the Sales Manager and Owner. Parts person said there's a GM named Andy and he "Sit's out front". 5) I asked Sophien to speak with Andy..."Sophien gives me an attitude and went to get Andy". Sophien also said, "You know those new mats we ordered for you, well I meant to get you pre-owned ones" Andy sits down with me and I told him that I wanted to speak with him about my experience. Andy GM, gives me an an immediate attitude and not understanding at all (Great professionalism for a GM). After, seeing that Andy was giving me an attitude and not caring what I said, I the attitude back to him for which he told me to "Beat it". There's much more from an unprofessional level that I heard from this dealership....things said, calls not returned, etc... but wanted to keep it on the short. More

Not the dealership it used to be. We have purchased 3 vehicles from Sullivan Brothers. This last April was the 3rd and last. The salesman was absolutely horrible. He actually told me w We have purchased 3 vehicles from Sullivan Brothers. This last April was the 3rd and last. The salesman was absolutely horrible. He actually told me when I was picking up that "He didn't have time for this". Showed me nothing about the cars functions, didn't have it ready (Mats, mudguards etc) and when I asked him, he told me to just come back another time and get them. They didn't have an issue sending someone out and explaining exactly how to score the survey in their favor but when I sent it in with details of my treatment, no acknowledgement. Awful, awful, awful!!!! More

Awful I guess I should have looked at these reviews before I went there. They just flat out lie to you and steal your money. I change my mind on buying a ve I guess I should have looked at these reviews before I went there. They just flat out lie to you and steal your money. I change my mind on buying a vehicle and want my deposit back ( which I have total legal right to do) and they refuse to refund it. I call but the owner is never in, so that speak volumes right there. So now I have to take legal action to get my money back. More