Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sullivan Brothers Toyota
Kingston, MA
457 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 457 reviews
November 29, 2017
Unprofessional Instead of taking ownership of a bad customer experience and turning it around to improve the situation, Tracey spoke over me the entire time I tried Instead of taking ownership of a bad customer experience and turning it around to improve the situation, Tracey spoke over me the entire time I tried to explain the situation and why I was upset. She eventually just hung up the phone on me. I’ve never been treated so poorly by someone in the customer service industry. This person was extremely unprofessional. Due to the circumstances of the situation and the original unresolved complaint the BBB will be notified. To be fair I’d like to note that my sales rep Flavio was amazing. He went above and beyond to make the purchase of my new vehicle enjoyable & convenient. He’s an absolute asset to the company. Tracey works in the finance Dept and unfortunately no matter how amazing the purchasing experience was a terrible financial error was made and I could not in good Conscience recommend anyone go to this dealership if Tracey is involved. *buyer beware* More
by CanPri3
Employees Worked With
Flavio , Toyota Sales Team, Tracy Tharpe, Justin Culhane
November 29, 2017
Easy first car buying experience! George and the team at Sullivan Brothers were helpful and straightforward in our search for a new car. They listened to our needs and helped us find t George and the team at Sullivan Brothers were helpful and straightforward in our search for a new car. They listened to our needs and helped us find the perfect car and trim for our budget. Would definitely come back! More
by Jrhardin13
Employees Worked With
George Gizelis
November 28, 2017
Fast & Friendly I knew exactly what I wanted and George was able to give me what I asked for with little negotiation. I love my new Corolla! I knew exactly what I wanted and George was able to give me what I asked for with little negotiation. I love my new Corolla! More
by dmbryant
Employees Worked With
Justin Culhane, George Gizelis
November 14, 2017
Taking care of me 🌹 I am pleased to have my 2018 Camry George was patient and kind My first new car that I picked out and choose... Love the comfortable adjustable s I am pleased to have my 2018 Camry George was patient and kind My first new car that I picked out and choose... Love the comfortable adjustable seats..Martha McCormack More
by Oh George!
Employees Worked With
Justin Culhane, George Gizelis
November 14, 2017
Pam’s new car We were looking at various vehicles online, and saw some of interest at Sullivan Brothers. We had a good experience with them years ago (purchased a 4 We were looking at various vehicles online, and saw some of interest at Sullivan Brothers. We had a good experience with them years ago (purchased a 4Runner), and decided to go back. George greeted us warmly and we discussed our needs, wants and preferences. Ended up with a 2017 Nissan Murano. They have a large selection of new and pre-owned vehicles, at fair prices. If you’re shopping for a car, check out Sullivan Brothers. More
by Gary Z
Employees Worked With
George Gizelis
November 13, 2017
George Gizelis Excellent experience as usual. This will mark the 6th purchase from Sullivan Brothers. I worked with Christo Gizelis and then George. Im glad I kept i Excellent experience as usual. This will mark the 6th purchase from Sullivan Brothers. I worked with Christo Gizelis and then George. Im glad I kept it in the family. George was knowledgeable no nonsense. Got it done. Much appreciated and very happy with the new 4Runner. More
by Orthoexpress1
Employees Worked With
George Gizelis
September 01, 2017
Super John Faucett at Sullivan Toyota was excellent. We are pleased with our new RAV 4. We were originally going to get another Camry but when he showed us John Faucett at Sullivan Toyota was excellent. We are pleased with our new RAV 4. We were originally going to get another Camry but when he showed us the RAV 4 and drove it we knew that this was the car for us. More
by Jorene
Employees Worked With
John Faucett
April 28, 2017
Great Service! This was far the best experience I have ever had purchasing a vehicle. Highly recommend them! I love my 2016 Scion IM, its awesome and I smile every t This was far the best experience I have ever had purchasing a vehicle. Highly recommend them! I love my 2016 Scion IM, its awesome and I smile every time I drive it. More
by mmccusker514
Employees Worked With
Justin and John Finlay
April 28, 2017
Biggest scam This is my first time to leave a comment. I'm just very disappointed in Sullivan brothers Toyota. They have the biggest scam, they lied to me. I recei This is my first time to leave a comment. I'm just very disappointed in Sullivan brothers Toyota. They have the biggest scam, they lied to me. I received a scratch off flyer and it says if you match the wining number to any prize number you win the prize. I did win and I called and they said come on in to get your prize. So I went in and drove a long distance. When I got there the guy told me you won't get the prize because we have to match the winning number to a number they have in store which it definitely does not say that in the flyer. And obviously means no one will ever win anything. They are full of lies. They make people think they've won just to come in and get a car from them. I was actually thinking of buying a car but now definitely not from them. I wish I can sue them. But I will make sure everyone one I know not to ever go to this dealer. I will leave a comment everywhere. Please people don't give you're money to this thieves. More
by Sa05
Employees Worked With
Don't remember the name
April 22, 2017
Bait-and-switch Warning! I am usually very suspicious of any "contest" that claims you have won a prize, but I am stunned by what I consider to be the worst "bait-and Warning! I am usually very suspicious of any "contest" that claims you have won a prize, but I am stunned by what I consider to be the worst "bait-and-switch" scam I have ever encountered. I recently received a "scratch-off" mailing from Sullivan Brothers Toyota in Kingston. The "scratch-off" revealed the words "winner" along with a code. Underneath the code are the words "Does the lucky number under the scratch off match one of the five boxes below? If you have a match you are a guaranteed winner of one of these prizes!" My "winning number" is listed in a specific box above a picture of an ATV or $7,500. The rules specifically state no purchase is necessary. The instructions than ask you to punch in a prize confirmation code on-line. I then received an e-mail congratulating me on being a winner, and instructed me to bring the mailing into the dealership to redeem my prize. When I arrived this morning I was told that I had actually only won a $25 gift certificate because my winning number only guaranteed that I won "one" of the prizes listed and not necessary the one that contained my winning code in the separate box above the prize of an ATV or $7,500. When I told the person at Sullivan Brothers that is a bait-and-switch he told me he had no more time to discuss the issue and asked me if I still wanted the gift card. When I said no he walked away. Folks, as I said, I am usually very skeptical of contests, but after reading the rules thoroughly, it appeared I had legitimately won an ATV or $7,500. In my judgment, this "contest" is an absolute scam, and I warn all my friends not to be taken in by this, I plan to contact the attorney general's office on Monday. Also, if anyone plans to do business with Sullivan Brothers Toyota I would think long and hard about it. In my opinion, if they are capable of this kind of gross deception I would be very leery of purchasing anything from them. More
by feelcheated
Employees Worked With
Unknown
