Sullivan Brothers Toyota

As usual a great appointment Consistent striving and achieving great customer service. On time and thorough delivery of the services you request. Friendly staff in all department Consistent striving and achieving great customer service. On time and thorough delivery of the services you request. Friendly staff in all departments. Very comfortable wait area and awesome snacks. More

Quick and professional Needed service on my truck. Made an appointment I dropped it off and they were very helpful. Called me told me pricing and problem. Then called me a l Needed service on my truck. Made an appointment I dropped it off and they were very helpful. Called me told me pricing and problem. Then called me a little while later to pick it up. Very quick and thorough. Also told me I needed a frame change cause my frame failed and offered for me to leave my truck there and have a rental or drop it off at later day. Very inpressed More

Airbags I came here because of the airbag recall. I have a 2013 Toyota Corolla. My car was taken right away and it took about 1 hour to fix. Everyone at the I came here because of the airbag recall. I have a 2013 Toyota Corolla. My car was taken right away and it took about 1 hour to fix. Everyone at the service center were very helpful. More

The Service visit for my Camry was great My Camry was serviced for the 30,000 mile check. Everything was fine with the check up. The Service Team did a great job. It was an easy drop off and My Camry was serviced for the 30,000 mile check. Everything was fine with the check up. The Service Team did a great job. It was an easy drop off and pick up. The courtesy van dropped me off and picked me up. More

40,000 mile service Tim was very helpful, he explained all the detail of the service and offered me another appt set up. Tim called me with the need for new tires for the Tim was very helpful, he explained all the detail of the service and offered me another appt set up. Tim called me with the need for new tires for the car and had them on and balanced by the end of the day. Wonderful service, wry attentive and professional. Thank you! More

Personalized Service From walking in the door to turning the key in the ignition to leave, I was pleased and surprised with the detail of personalized service I received. From walking in the door to turning the key in the ignition to leave, I was pleased and surprised with the detail of personalized service I received. More

service Sullvan always provides exceptional service! I have never had a bad experience, you are awsome! They provide amazing service in a world where service Sullvan always provides exceptional service! I have never had a bad experience, you are awsome! They provide amazing service in a world where service is lacking. More

Purchased my leased vehicle Jack Mann made the lease purchase so easy. He was personable and very informative John Faucett helped me make the decision to buy the car by pr Jack Mann made the lease purchase so easy. He was personable and very informative John Faucett helped me make the decision to buy the car by providing me with the pertinent information to do so . I've now purchased 3 cars and leased 2 cars from Sullivan Bros Toyota. I can't imagine going anywhere else. More

Great car buying experience! I wouldn't go anywhere else. Buying a new car can be intimidating. I felt I was treated fairly and with respect. Service center is great also. Fas I wouldn't go anywhere else. Buying a new car can be intimidating. I felt I was treated fairly and with respect. Service center is great also. Fast, efficient and friendly. Thank You Sullivan Brothers Toyota! More

My very bad awful no good experience! My no good very bad experience! This is my recent experience with Sullivan Brothers Toyota, my sales person, sales general manager Sofiane, and gen My no good very bad experience! This is my recent experience with Sullivan Brothers Toyota, my sales person, sales general manager Sofiane, and general manager Andy. I recently traded my car in for a lease. I was told I would receive 0.001% apr rate, $1K cashback, they would give me $14K for my trade ($5K for payoff, $9K downpayment). Sofiane sales general manager said I was a rent to own situation because of my substantial down payment. I should have listened to my gut. It was telling me something was off! On their website I could have lease the vehicle for $3,199 down, $334 a month for 36 months, or financed it for 60 months at 3.9% or 72 months at 4.9%. What actually happened: They ran my credit twice for two hard inquiries dropping my credit rating. Sullivan Brothers called me 12 times in one day and my insurance company several times. After reviewing my contract what was agreeded to verbally and what I agreed to to get me into a new 2018 Toyota Highlander and out of my 2014 Subaru Forester was for Sullivan Brothers to give me the accessories found on my Subaru ( remote start, clear laminate bra, wheel locks, rear bumper protection, extended warranty) at the rate of 0.001% with my trade value of $14,000, and $1000 rebate. I contacted Sofiane sales general manager to discuss my experience and a text message from my sales person " April I gave you everything you asked for to help you and gave you eand I get a bad survey in return!!! I almost lost my job BC you gave me a bad survey that I didn't deserve everybody is done helping at this point no one caused this but your actions". Sofiane sales general manager in a hostile tone told my patronage is not welcome after my survey response and I should find a new dealership. I followed up his response to make sure I had a clear understanding and he said Sullivan Brothers would do what they agreeded to. I contacted Toyota Customer Care for assistance to mediate and help resolve my issues. Toyota Customer Care contacted Andy Sullivan Brothers Toyota general manager on my behalf requesting a meeting after my phone calls and emails were not acknowledge or returned. I guess after they contact me 12 times in one day, break the contract as the lease agreement states $5000 will be sent to Cresent Bank, and only sent was $4,372.11 for the pay off of my Subaru. I guess Sullivan Brothers does not feel obligated to return a call or email. If Sofiane the sales general managers makes the statement of Sullivan Brothers will give you everything they agreed to, as he told me don’t believe it! I have not received a return call or email for a sit down meeting to help me understand my lease agreement, the difference of $627.89 for my payoff, my down payment, and the said equity I have. I feel violated, disrespected, unheard. . . .Is it because I’m a woman?!?!?! More