Sullivan Brothers Toyota

A very nice experience! Dennis Bova was great not pushy listen and heard us! Would and will highly recommend this dealer to everyone! Service department was great when we go Dennis Bova was great not pushy listen and heard us! Would and will highly recommend this dealer to everyone! Service department was great when we got our vehicle the inspection sticker! More

Check engine light , runs rough when star , wheel bearing , My first call to set an appointment I informed the person I had a platinum Toyota extra care warranty and my vehicle had 44000 miles and I would need My first call to set an appointment I informed the person I had a platinum Toyota extra care warranty and my vehicle had 44000 miles and I would need a rental . I was informed I would have to pay for rental or I can call Toyota . I did and they informed me my warranty covers rental. I called back set and appointment for last Friday 9th and told someone would call me right back about the loaner . After not receiving a call I called back Friday at 1pm . They said bring it down they have to pull the code and make sure it’s covered under warranty . I had already checked myself it’s po304 which is cylinder 4 misfire which would explain why it runs rough when cold. I showed up and the assistant service manager was rude right from jump staying I’ll have to wait cuz she starving and didn’t take her lunch and she had to get chips . While telling her the issues with the car she wrote what she wanted on the repair order not exactly what I stated . I then explained I needed I rental or loaner and it’s covered under my extended plan . She stated oh now I need to look that up I need your vin . she looks it up says you bought it from McGhee not sure what that has to do with repairing my vehicle . She then writes in on the work order and says sign her I said what am I signing for . She stated we have a 1 hr . $122 diagnostic fee , I said my car is under warranty and the check engine light is on I’m not paying a diagnostic fee . She said it’s just in case . So I sign . She tells me ha e a seat it will be an hour I can’t give a rental till I know what going on . About an hr and 10 min later . I get called to come on the shop. I meet her and the tech and they explain they roadtested the vehicle although I didn’t noticed it left the shop . And the found a plastic splash shield underneath scratched up . I said so are you telling me that the where the wheel bearing humming/ grinding noise is coming from . They said no but we will secure it. Then I said so the real reason why I’m here is the check engine light what going with that . It’s a cylinder 4 misfire we checked the coil and the spark plug( while hot not while starting in morning) and cleared the code . So I look at them and say so if you think I’m paying a $122 diagnostic for that your crazy . The check engine like came on and my vehicle is under warranty I’m not paying . They drove the car around and I took it . I will not be back and will not recommend anyone to come here . One good thing I will say is the girl checking in the service cars when you first drove in seemed very nice . More

Excellent! Very polite, kind and good service. They have always had great service and amazing customer service. The lady i worked with was so polite and friendly Very polite, kind and good service. They have always had great service and amazing customer service. The lady i worked with was so polite and friendly. I believe Her name was Patti, she surely added to the amazing service. More

First service I called in the morning and they took me in the same day. Service was exceptional, I was in and out in less than an hour. I called in the morning and they took me in the same day. Service was exceptional, I was in and out in less than an hour. More

Servicing my Rav 4 My service experience was excellent as always, was met by Patty as soon as I entered the service department and she was as pleasant, engaging, and eff My service experience was excellent as always, was met by Patty as soon as I entered the service department and she was as pleasant, engaging, and efficient as ever. She is always a real pleasure to deal with and my whole experience could not have been better. More

Conscientious, Friendly Staff Excellent in every way! Visiting here is always a relaxing experience. The new facility is gorgeous. I stopped by for a 30K miles inspection for m Excellent in every way! Visiting here is always a relaxing experience. The new facility is gorgeous. I stopped by for a 30K miles inspection for my Tacoma under the Toyota Care Plus. All went smoothly. More

Great Dealership My first foray into leasing. Very pleased with process. People there are very personable. And I LOVE my all-new Corolla! I don’t think I’ll ever get a My first foray into leasing. Very pleased with process. People there are very personable. And I LOVE my all-new Corolla! I don’t think I’ll ever get anything but a Toyota. More

Best experience I have ever had. No nonsense place. Dropped me off when I left my car, o=picked me back up....driver was curious and very nice! Service check in was easy and fast. No nonsense place. Dropped me off when I left my car, o=picked me back up....driver was curious and very nice! Service check in was easy and fast. Had an issue that could have been blamed on a number of factors but they gave us the benefit of the doubt and no charge! Now when does that happen. More

Same Great service everything was good as usual and they even washed the car. Had the final service while under warranty and got an inspection sticker while there. everything was good as usual and they even washed the car. Had the final service while under warranty and got an inspection sticker while there. More

Best dealership on the South Shore I have been a customer for 20 years. A really good friend recommended that I go here for service when I moved to Plymouth. It has been a consistently I have been a customer for 20 years. A really good friend recommended that I go here for service when I moved to Plymouth. It has been a consistently great experience. I buy my cars here and use the excellent service center. I really trust the staff and have never had a bad experience. I recommend going here for all of your automotive needs. More