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Sullivan Brothers Toyota
Kingston, MA
452 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 452 reviews
September 25, 2022
Great costumer service! Great people. Easy to buy ! Flávio very polite and pleasant sales person. Deividson let me take the time I need it to decide on each car I want To pu Great people. Easy to buy ! Flávio very polite and pleasant sales person. Deividson let me take the time I need it to decide on each car I want To purchase. Even got me snacks and coffee. 🙏🙏 More
by Débora Coelho
Employees Worked With
Bob Hallissey, Joesph Borsari
September 10, 2022
Flavio has been helping my family buy cars for a longtime now. He listens, he actually cares. We always have a great experience with him. HIGHLY-QUALIFIED now. He listens, he actually cares. We always have a great experience with him. HIGHLY-QUALIFIED More
by Joaodacosta67
Employees Worked With
FLAVIO
April 16, 2022
Avoid at all cost, they ran my credit without my consent and when I asked at first they denied it and then said it was because of leasing. I specifically told them I wanted to purchase the vehicle and not l and when I asked at first they denied it and then said it was because of leasing. I specifically told them I wanted to purchase the vehicle and not lease it. Secondly, they are selling a 4Runner (Green) that was registered in Virginia and had 201 miles as new, I checked with the Attorney General and told me they needed to sell it as pre owned and will be investigating Sullivan Toyota. More
by InfosecSecurity
Employees Worked With
Darren Andrews
February 20, 2022
As a loyal customer to this dealership for 11 years, they took extreme advantage of my loyalty. Be very cautious if they start calling you relentlessly with a "GREAT DEAL" to sell you. I was foolish enough took extreme advantage of my loyalty. Be very cautious if they start calling you relentlessly with a "GREAT DEAL" to sell you. I was foolish enough to think they had my best interest in mind and it all sounded good until I got home and reviewed my paperwork and realized I got totally screwed! They are the most unscrupulous people I have ever encountered. They over charged me by $15,000, quickly wrapped it up into a neat little package and on my way out the door informed me that they financed the deal with a bank (at a high interest rate), instead of Toyota (who I'd always used over the last 11 years) without my permission for SEVEN YEARS!!!!!!!! When questioned about the 7 years, they danced around it and shooed me out the door. I went to other dealerships to show them my paperwork and they agreed that they totally took full advantage of me. Be very careful of these people and their tactics in future dealings with them!!!!!!!!!!!!! More
by JMRCVILLE
Employees Worked With
John Faucett
August 14, 2021
I bought an Toyota Corolla iM 2018 with Flavio Vadoto and I am really happy with it. The car is great, the customer service was good and Flavio went above and beyond to help me solve all the procedures as fa I am really happy with it. The car is great, the customer service was good and Flavio went above and beyond to help me solve all the procedures as fast as possible so I could have the car and my routine back. Thank you Flavio! I will definitely be back. More
by Daniela Smiderle
Employees Worked With
Flavio Vadoto
June 10, 2021
Darren Andrews found me my dream car and Jack Mann worked hard to get me a finance package to make it reality. Thanks guys! Will definitely be doing business again. hard to get me a finance package to make it reality. Thanks guys! Will definitely be doing business again. More
by Carol D.
Employees Worked With
Darren Andrews, Jack Mann
May 09, 2021
My wife purchased a Toyota 2018 Highlander last month and is so happy, She highly recommends Darren Andrews. He was fantastic.He does not pressure the customer, and he gave sound advice by pointing out vario is so happy, She highly recommends Darren Andrews. He was fantastic.He does not pressure the customer, and he gave sound advice by pointing out various other Highlanders and their differences. He is a great salesman who is caring and pleasant. We will return to him again with other members of the family. More
by pjmoyna
Employees Worked With
Darren Andrews
February 08, 2021
I purchased a Toyota 2021 Highlander last week and I am so happy, I recommend Flavio Vidoto was a great guy. Great salesman caring and pleasant .. so happy, I recommend Flavio Vidoto was a great guy. Great salesman caring and pleasant .. More
by Danielli Aguiar
Employees Worked With
Flavio Vidoto
January 19, 2021
I purchased a brand new 2021 Toyota Highlander Platinum from Sullivan Brothers Toyota, and they agreed to deliver it to me in Vermont. The brand new vehicle was delivered with a deep scratch across the fro from Sullivan Brothers Toyota, and they agreed to deliver it to me in Vermont. The brand new vehicle was delivered with a deep scratch across the front passenger’s side door. I took a picture of the vehicle showing the scratch where it was parked at the Vermont DMV when I arrived to take possession of the vehicle and complete the registration formalities. I contacted sales guy (Justin Culhane) to inform him of the damage, and he agreed to speak to his GM, Andy McIsaac. I obtained an estimate from a Toyota dealership autobody shop, which Sullivan Brothers rejected. Sullivan Brothers offered me $300 (at least 1/4th the repair cost) or for me to drive my new vehicle 8 hours and 495 miles round trip to their dealership so they could repair which would have cost me at least two nights stay in Massachusetts and two weeks’ vacation from work because of the Vermont 2 week quarantine requirements because of the COVID-19 pandemic (as per VT Department of Health). I rejected Sullivan Brothers’ offer as being unreasonable. I then obtained a second estimate from a non-Toyota dealership, which Sullivan Brothers also rejected. They upped their offer to $500, which was far below both estimates. I rejected their second offer as being unreasonable. I filed a small claims lawsuit (which you can do under their sales contract) against Sullivan Brothers and the day they received it, they reached out to me to settle at the repair cost. I found Sullivan Brothers, Justin Culhane, and Andy McIsaac to be unprofessional and arrogant. I will never purchase a vehicle from them again. More
by Richard Musgrave
Employees Worked With
Justin Culhane and Andy McIsaac
