
Sullivan Brothers Toyota
Kingston, MA
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I can’t say enough about the staff at this dealership. This is my second vehicle I have purchased through them and from the ownership to the sales associates to the cleaning crew, they’re all friendly, ha This is my second vehicle I have purchased through them and from the ownership to the sales associates to the cleaning crew, they’re all friendly, hard-working and put the customer first. John and Jack were wonderful to work with, and the owner, Mr. Sullivan, is one of the most personable and engaging guys I have encountered! They worked with me to get where I wanted to be price-wise And I will definitely be recommending them to anyone who needs a vehicle. More
Love my car purchased from them in May. Checkups are free for 2 years. Service has been great. They even returned my car to me after routine check up. I would recommend purchasing a car fr Checkups are free for 2 years. Service has been great. They even returned my car to me after routine check up. I would recommend purchasing a car from them More
I am so grateful someone recommended Sullivan Brothers to me. I've been looking for a 2025 Sienna XLE a while but no one had it in stock or soon to be available. It was aggravating when they kept contacting me. I've been looking for a 2025 Sienna XLE a while but no one had it in stock or soon to be available. It was aggravating when they kept contacting me with other models even tho I was firm on what I wanted. When I contacted Sullivan, I was told that a car would be delivered to them within a week and I would get a call when they received it, which is just what they did. I made an appointment to look at it and I drive home with the car I wanted the same day. John Faucett and his team were so friendly, informative, trustworthy, and helpful as I was a single woman buying a new car for the first time. Price, trade-in and add on packages were fair and affordable. Even tho I'm an hour drive from Sullivan, I will always take my car there to be serviced. Sullivan Brothers is the only car dealer I would recommend. More
Great experience from start to finish! I was in the market for a reliable, lightly used SUV for my family, and stopped by Sullivan Brothers Toyota on a whim. I was immediately greeted by m I was in the market for a reliable, lightly used SUV for my family, and stopped by Sullivan Brothers Toyota on a whim. I was immediately greeted by my wonderful sales person, John Faucett! He quickly brought around a 2022 Honda Pilot I had seen online for a test drive. John was friendly, very knowledgeable, and answered every question and concern I had with a straight answer. The whole process was smooth and efficient, the inspection was done right there, and I drove away in my new car! Would absolutely recommend John Faucett at Sullivan Brothers Toyota for your family’s next vehicle purchase! More
They did a thorough check if my car and fixed everything. However, I made an appointment for Tuesday morning, dropped it off Monday night but didn't get a phone call to late Tuesday and car wasn't ready till However, I made an appointment for Tuesday morning, dropped it off Monday night but didn't get a phone call to late Tuesday and car wasn't ready till Wednesday. More
It was a pleasure to deal with Michael Maynard at Sullivan Brothers! He was able to work with me and my budget. He addressed any issues that I had with the 2017 RAV4 in a prompt fashion. I appreciate Sullivan Brothers! He was able to work with me and my budget. He addressed any issues that I had with the 2017 RAV4 in a prompt fashion. I appreciate it that he threw in some all weather mats after learning that I would be commuting to Maine for work! More
The people I talked to were very nice! However, I was told they were short staffed and my oil change might take about 2 hours. I was okay with that. I brought a book and was already prepar However, I was told they were short staffed and my oil change might take about 2 hours. I was okay with that. I brought a book and was already prepared to be there for that long (tops). What I didn’t appreciate was being there for OVER 3 HOURS! With no real updates with why it was taking sooo long or how much longer it would be. Frustrating experience and it messed up the rest of my afternoon. More
Doug, who was the representative that assisted with my new car purchase was a pure professional. If I was going to purchase another car, I will definitely want to deal with Doug. All the employees I dea new car purchase was a pure professional. If I was going to purchase another car, I will definitely want to deal with Doug. All the employees I dealt with at Sullivan Brothers emphasize true customer service. Thank you Doug, and the staff at Sullivan Brothers keep up the great work. More
When you make an appointment that is just a tire rotation and you have to wait over 2 hours it’s a bit excessive. Typically I get right in with an appointment. This visit was not a good experience. Most are. and you have to wait over 2 hours it’s a bit excessive. Typically I get right in with an appointment. This visit was not a good experience. Most are. More