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Sullivan Brothers Toyota
Kingston, MA
452 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 452 reviews
August 02, 2024
Just want to write a review regarding the great customer service I received at Sullivan Brothers Toyota today. I went to the dealer because i needed a service done under warranty. I had an appointment but service I received at Sullivan Brothers Toyota today. I went to the dealer because i needed a service done under warranty. I had an appointment but when I arrived at the dealership I was told it would be an hour wait. Needless to say, I was a little upset due to the fact that I drove 40 minutes from my house to come to the dealer. In any event, I asked to speak to the service manager to see if he or she would be able to help me out with getting the service done sooner than one hour. I was able to speak with Dave Bellando who was kind enough to help me get the part I needed under warranty and had a parts employee Jimi Sousec install it for me very quickly! Thank you Dave and Jimi for helping me out today! Your help was much appreciated! More
by dionnefumba
Employees Worked With
Dave Bellando, Jimi Sousec
May 02, 2024
Really bad service lying till the sale was done from salesman George and finance jack really disappointed I can’t imagine how many people they serve that service to salesman George and finance jack really disappointed I can’t imagine how many people they serve that service to More
by Moreno89
Employees Worked With
Justin Culhane, George Gizelis
April 12, 2024
Flávio speaks my language and really cares about taking care of his clients he calls friends. Me and my family had a wonderful experience with him and for sure will be back for more vehicles! care of his clients he calls friends. Me and my family had a wonderful experience with him and for sure will be back for more vehicles! More
by Pereiraferro27
Employees Worked With
Flávio Vidoto
January 16, 2024
Save yourself a trip and go anywhere else. This dealership wanted more than 10k over msrp and less than 10k for the kbb value of my trade in. This dealership wanted more than 10k over msrp and less than 10k for the kbb value of my trade in. More
by david.l
Employees Worked With
One of the managers
December 29, 2023
Awful experience. Post sale I decided to cancel “maintenance program” I allowed myself to be talked into, MY bad. Jack in financing is the worst example of customer s Post sale I decided to cancel “maintenance program” I allowed myself to be talked into, MY bad. Jack in financing is the worst example of customer service I have ever had the experience of meeting. After I got nasty responses from my requests to cancel said ‘Program’ he decided hanging up on a customer was the best course. So too many emails later and 4 months of nonsense between Sullivan Brothers Toyota and the actual “maint. Program” supplier I finally got my money back. So that money and my own funds paid off the loan so Toyota Credit will not get another dime of interest from me. Sullivan Brothers will not see this customer coming back and anyone I know in the market for a car will be advised to stay far far away!! Hope this rating helps as it sucks I even had to share it, but they asked for all this and then some as far as I’m concerned! More
by Eja661
Employees Worked With
Jack Mann, Justin Culhane, John Faucett
November 15, 2023
I recently purchased a used vehicle from Sullivan Brothers Toyota. I dealt with Bob, Paul, and Jack & process was seemless. It was a pleasure to work with each of them to put this deal together. Brothers Toyota. I dealt with Bob, Paul, and Jack & process was seemless. It was a pleasure to work with each of them to put this deal together. Tom K. More
by tkane545
Employees Worked With
Justin Culhane, Bob Hallissey
August 16, 2023
The deal always starts with the salesman. Ahmed Ragab at Sullivan Brothers Toyota in Kingston definitely made our entire sales process most enjoyable. Great personality, extremely knowledgeab Ahmed Ragab at Sullivan Brothers Toyota in Kingston definitely made our entire sales process most enjoyable. Great personality, extremely knowledgeable and best of all, no pressure. Would definitely recommend him to anyone looking to actually enjoy purchasing a car. More
by Brad
Employees Worked With
Ahmed Ragab, recently joined the company in sales
July 01, 2023
Mike Maynard was awesome! He was more than helpful and went above and beyond when my son purchased his first vehicle. Much appreciated! He was more than helpful and went above and beyond when my son purchased his first vehicle. Much appreciated! More
by lilmig.4
Employees Worked With
Mike Maynard
March 01, 2023
Easy process with Darren Andrews assisting me with all my questions and concerns. Nice guy. He made the process very easy. I recommend him and this dealership. questions and concerns. Nice guy. He made the process very easy. I recommend him and this dealership. More
by Cathy
Employees Worked With
Darren Andrews
December 09, 2022
We went into Sullivan brothers to talk about leasing new vehicles. We met with Darren. He was extremely knowledgeable and walk us through the process. We never felt pressured and my wife and I walk out abou vehicles. We met with Darren. He was extremely knowledgeable and walk us through the process. We never felt pressured and my wife and I walk out about 2 hours later very happy with 2 new vehicles. More
by chef Jim
Employees Worked With
Justin Culhane
