
Sullivan Brothers Toyota
Kingston, MA
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Seana the Advisor who checked me in when I arrived to drop my car off was very pleasant and answered all my questions. She also contacted one of their shuttle drivers to take me back home. Twenty minutes drop my car off was very pleasant and answered all my questions. She also contacted one of their shuttle drivers to take me back home. Twenty minutes later Melissa the shuttle driver arrived to take me home. She too was very pleasant and dropped me off at my house. The following day I received a call from the mechanic Chris who had determined that a sensor needed to be replaced to fix my car. He told me a new sensor needed to be ordered, but would be delivered the following day. Chris said that he would have my car repaired the same day the part arrived and he did. Melissa, the shuttle driver picked me up the following morning at my house to take me to Sullivan’s to pick up my car. As I drove back home I could tell the problem was fixed because the AWD warning message no longer displayed while I was driving. It was a pleasant experience from beginning to end. I would highly recommend Sullivan Brothers if you need your vehicle repaired! More
They have a very comfortable waiting area. Coffee and snacks are complimentary. The check in process is very easy. U drive your car in, they meet u in the indoor drop off area, check u in, and Coffee and snacks are complimentary. The check in process is very easy. U drive your car in, they meet u in the indoor drop off area, check u in, and then u proceed into the waiting area. Help yourself to coffee and snacks. They will come find u to discuss issues with ur vehicle and also when it is ready to be picked up. More
I can’t say enough about the staff at this dealership. This is my second vehicle I have purchased through them and from the ownership to the sales associates to the cleaning crew, they’re all friendly, ha This is my second vehicle I have purchased through them and from the ownership to the sales associates to the cleaning crew, they’re all friendly, hard-working and put the customer first. John and Jack were wonderful to work with, and the owner, Mr. Sullivan, is one of the most personable and engaging guys I have encountered! They worked with me to get where I wanted to be price-wise And I will definitely be recommending them to anyone who needs a vehicle. More
Love my car purchased from them in May. Checkups are free for 2 years. Service has been great. They even returned my car to me after routine check up. I would recommend purchasing a car fr Checkups are free for 2 years. Service has been great. They even returned my car to me after routine check up. I would recommend purchasing a car from them More
I am so grateful someone recommended Sullivan Brothers to me. I've been looking for a 2025 Sienna XLE a while but no one had it in stock or soon to be available. It was aggravating when they kept contacting me. I've been looking for a 2025 Sienna XLE a while but no one had it in stock or soon to be available. It was aggravating when they kept contacting me with other models even tho I was firm on what I wanted. When I contacted Sullivan, I was told that a car would be delivered to them within a week and I would get a call when they received it, which is just what they did. I made an appointment to look at it and I drive home with the car I wanted the same day. John Faucett and his team were so friendly, informative, trustworthy, and helpful as I was a single woman buying a new car for the first time. Price, trade-in and add on packages were fair and affordable. Even tho I'm an hour drive from Sullivan, I will always take my car there to be serviced. Sullivan Brothers is the only car dealer I would recommend. More
Great experience from start to finish! I was in the market for a reliable, lightly used SUV for my family, and stopped by Sullivan Brothers Toyota on a whim. I was immediately greeted by m I was in the market for a reliable, lightly used SUV for my family, and stopped by Sullivan Brothers Toyota on a whim. I was immediately greeted by my wonderful sales person, John Faucett! He quickly brought around a 2022 Honda Pilot I had seen online for a test drive. John was friendly, very knowledgeable, and answered every question and concern I had with a straight answer. The whole process was smooth and efficient, the inspection was done right there, and I drove away in my new car! Would absolutely recommend John Faucett at Sullivan Brothers Toyota for your family’s next vehicle purchase! More
They did a thorough check if my car and fixed everything. However, I made an appointment for Tuesday morning, dropped it off Monday night but didn't get a phone call to late Tuesday and car wasn't ready till However, I made an appointment for Tuesday morning, dropped it off Monday night but didn't get a phone call to late Tuesday and car wasn't ready till Wednesday. More