Sullivan Brothers Nissan - Service Center

Multiple Trips I had to bring the van back because it wasn’t fixed the first time. And I don’t live particularly close so it is an unnecessary hassle. Secondly, I had to bring the van back because it wasn’t fixed the first time. And I don’t live particularly close so it is an unnecessary hassle. Secondly, I received this text on Friday “your truck is ready y”. I thought it was spam. On Tuesday, the service center finally called and told me the van was ready and that they had texted me on Friday. Under no circumstances should Sullivan Nissan be sending the text that they did. They never identified themselves and it was a random and misspelled text. I would have liked to have my van on Friday. As it was, it spent a week at the service center. The only bright spot about the whole experience was the person who actually physically performed the service came out to discuss the issue in detail. He was extremely nice and personable. More

Just enough,no more. The car was due for an oil change and an inspection sticker so I made an appointment.I was there for TWO hours.They did wash the car .A young woman wa The car was due for an oil change and an inspection sticker so I made an appointment.I was there for TWO hours.They did wash the car .A young woman waited on me.NO ONE went over anything regarding the service or future work that may be needed.It's up to me to decipher the colored squares, I guess.All new people.Car only has 22,000 miles.Purchased it new @ Sullivan's in 2015.No "warm,fuzzy feelings" now.Being a senior citizen does not mean you're stupid! More

Usually Happy, Not this Time I realize this review is long overdue. I needed to find the name of the Service Advisor that usually takes care of me. His name is Tom Georgakopoulo I realize this review is long overdue. I needed to find the name of the Service Advisor that usually takes care of me. His name is Tom Georgakopoulos. He wasn't there the day of my service. He has always listened to me and shown concern for whatever issues I've had with the car. I received details, with pictures, and explanations of what work may be needed in the future along with estimates and priorities whenever I had a free Multi-Point Inspection of my car. I have full confidence in him. The Service Advisor that I went to was a woman when my car was done a man, Joe Bandanza went over what had been done. He handed me a list with colored squares referring to different ratings. The only thing that showed up under require future attention was front brakes, along with the comment: the way you drive you won't have to worry about it for a couple of years. I believe he assumed because I am a senior citizen, a woman and my car is 15 years old with under 100K miles that I don't have to do anything to it. I wonder if he looked up my account. I have been bringing my car to Sullivan's almost since I purchased it. I asked him to look at a light in my car on the dash that lights up when the headlamps are on because it's not lighting up any longer. He told me there was no light that did that. I didn't explain where the light was and he never asked. Gave me the impression that he thought I didn't know what I was talking about. There was an issue with my car not starting after filling it with gas at the pump. I had to pump the pedal a couple of times and then it would start. That was the only time it was happening and had done it each of the past 3 times I had filled it. He said he never heard of that. After arriving home, I put fuel injector cleaner in it. It doesn't give me problems at the pump now but I can feel hesitation while driving. The next time I bring my car in for service, I will be calling to find out if Tom Georgakopoulos is there. If he's gone, you have lost a customer. More

Service is super I own a 2 Mercedes-Benz vehicles. For quality service and care, I go to Sullivan Brothers for non-Mercedes needs. Front end alignment, tires, etc ca I own a 2 Mercedes-Benz vehicles. For quality service and care, I go to Sullivan Brothers for non-Mercedes needs. Front end alignment, tires, etc can all be accomplished with ease at Sullivan Brothers. Thank you. More

Great Customer Service at Sullvan Brothers Nissan Joe and Tom have been taking care of me for years at Sullivan Brothers Nissan Service..I take both of my cars there..Mercury Milan and Nissan Altima. Joe and Tom have been taking care of me for years at Sullivan Brothers Nissan Service..I take both of my cars there..Mercury Milan and Nissan Altima. More

Problem addressed fast I purchased a used car and could hear a noise from under the car, I went by with no appointment. Addressed right away.they ordered parts and I have an I purchased a used car and could hear a noise from under the car, I went by with no appointment. Addressed right away.they ordered parts and I have an appointment to be fixed in 2days. More

Excellent service I have been a customer for almost 20 years and purchased over 9 vehicles from Sullivan Bros Nissan. Great people great service. Highly recommend. I I have been a customer for almost 20 years and purchased over 9 vehicles from Sullivan Bros Nissan. Great people great service. Highly recommend. I would not go anywhere else. More

It is always an extraordinary visit. The service department is more than cordial and helpful...giving me the best of care. Always so patient with questions....the technician working on m The service department is more than cordial and helpful...giving me the best of care. Always so patient with questions....the technician working on my car took the time to come out and speak to me about a specific noise I had a concern about....could not ask for better care.... More

Oil change Joe always goes above and beyond to help my family. He is kind and makes sure everything is done right. Great guy! Tom is also wonderful to work with. Joe always goes above and beyond to help my family. He is kind and makes sure everything is done right. Great guy! Tom is also wonderful to work with. Lisa Ameen More