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Sullivan Brothers Nissan
Kingston, MA
1,271 Reviews
Sullivan Brothers Auto Mall, located at Route 3 in Kingston, MA, is your premier retailer of new and used vehicles. Our dedicated sales staff are here to make your auto shopping experience fun, easy and financially advantageous.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,271 reviews
February 02, 2017
Not the stereotypical new car service center! I purchased my Armada new in 2009. I have always had my Armada serviced at Sullivan Brothers. As my truck has aged, the quality and integrity of their I purchased my Armada new in 2009. I have always had my Armada serviced at Sullivan Brothers. As my truck has aged, the quality and integrity of their service department has not decreased. They treat us like it is still new; friendly and accomodating. They have broken my stereotypical image of the new car service center and have earned my trust, even when the repair is serious and expensive. And I do set a high bar. More
by Armada of 5
Employees Worked With
Joe Bandanza
January 30, 2017
Excellent experience My husband and I have been leasing and purchasing vehicles from Sullivan Brothers Nissan for over 20 years now. You are always greeted with a smile a My husband and I have been leasing and purchasing vehicles from Sullivan Brothers Nissan for over 20 years now. You are always greeted with a smile and treated like you are family. The entire staff is wonderful! The Sales staff really listens and works with you to keep your experience as stress free as possible. The Service department is just as accommodating and pleasant. I wouldn't go anywhere else. More
by Mary Jean
Employees Worked With
Chuck Cavanaro, Paul O'Sullivan
January 07, 2017
great staff very good service i received very good service great staff they had vehicle done shen promised and it was cleaned the shuttle driver kept asking if i needed to have a r i received very good service great staff they had vehicle done shen promised and it was cleaned the shuttle driver kept asking if i needed to have a ride anywhere More
by carguy jim126
Employees Worked With
i dont recall his name but he was asian and very nice
January 04, 2017
Great Buying Experience I cant say how much I love this place. I cant wait to go back for my routine maintenance just to see Roxann and Chuck again!! Me and my boyfriend ha I cant say how much I love this place. I cant wait to go back for my routine maintenance just to see Roxann and Chuck again!! Me and my boyfriend had been to several dealerships over the holiday weekend and did find a car we wanted before going to Sullivan and even put a deposit down, however the other dealership was dragging their feet so i had started looking elsewhere and came across Sullivan Nissan on a search for the specific car I wanted. I ended up chatting with Roxann though their website (since I was at work) and told her the deal we had at the "other place" and she said they can meet... if not beat it!! So I then had my boyfriend call her and then head on down. A short time after him arriving at Sullivan he sent me a text saying "you just bought a Murano with tech package too" WOOOOOOOOOHOOOO this was an even better deal and had more options than the "other" dealer. I finally have my dream car!!! I cant say enough great things about Roxann and Chuck who were there throughout the whole process! Roxann is so nice and genuine as was Chuck. He made sure we knew all of the ins and outs of the car before we left. I highly recommend SULLIVAN NISSAN and will be returning and referring for all of my future car purchases. More
by Denise2016
Employees Worked With
Roxann Diaz, Chuck Cavanaro
December 28, 2016
car held hostage by sales staff Went in for routine maintenance. Expressed interest in finding a new car. Determined they didn't have what we needed on their lot. Paid for servic Went in for routine maintenance. Expressed interest in finding a new car. Determined they didn't have what we needed on their lot. Paid for service, but was told "they couldn't find" our car. Kept us waiting for over an hour, which coincidentally gave the sales guy a chance to apply increased pressure to get us to buy a car. Super sleazy. Will not return. More
by Bestdriver21
Employees Worked With
Can't recall
September 29, 2016
Salesman hung up on - worst customer service ever! The absolute worst experience trying to get a deposit back for my daughter. The Salesman Chuck took advantage of a 20 year old, ran her credit after s The absolute worst experience trying to get a deposit back for my daughter. The Salesman Chuck took advantage of a 20 year old, ran her credit after she told him not to and has kept her deposit for over two weeks. He then proceeded to not let me speak when I called to find out where her refund was, called me honey and hung up on me. He also lied to me that he spoke to my daughter over the weekend about her refund. Big mistake for a commission salesperson! Big mistake!!! I will NEVER return to this dealer. The salesman should be fired! Rudest car salesman I have ever dealt with. They have lost a loyal service customer as well as potential sale in the future. More
by sean2000
Employees Worked With
Chuck
August 21, 2016
Experience in Leasing a new vehicle Have always bought vehicles from Sullivan Brothers Nissan in the past. This is the second car we leased. 2016 Nissan Rogue was my purchase, Nick Bouti Have always bought vehicles from Sullivan Brothers Nissan in the past. This is the second car we leased. 2016 Nissan Rogue was my purchase, Nick Boutin, Sales and Leasing Consultant was very helpful and made the sale so much easier for me. Knowledgeable about the car and its features. Also dealt with Ned Daly, Finance Manager who was extremely helpful in the final paperwork and purchase. Paul O'Sullivan, General Manager was my first contact, who was extremely helpful and put me in touch with Nick Boutin. All of the people there are very friendly and hospitable. Nick made it a special point that if I had any questions in the future I could call him. Employees dealt with: Paul O'Sullivan, Nick Boutin, Ned Daly, and Chris Logan. More
by Rocco
Employees Worked With
Paul O'Sullivan, Nick Boutin, Chris Logan, Ned Daly
August 18, 2016
2016 Altima former Maxima Owner This is the 5th car my family has purchased from Sullivan Brothers Nissan. 19 years ago, I started bringing in an Infiniti G20 for service, as the cl This is the 5th car my family has purchased from Sullivan Brothers Nissan. 19 years ago, I started bringing in an Infiniti G20 for service, as the closest Infiniti dealer was 30 or 40 miles away. The next year I bought a new Maxima (the 1st of 3) from Sullivan Brothers, and we have had all of our cars (including 2 Hondas, a Subaru and a Toyota) serviced at this wonderful dealership. 3 weeks ago I went to look at new cars and after visiting 2 other Nissan dealers, I went back to Sullivan to see what they had to offer. As has been my prior experiences, it was a delight to do business at Sullivan Brothers. Roxann Diaz was the main person I worked with, although the GM, Paul Sullivan, helped make the deal. They were very friendly, helpful and a real pleasure to do business with -- this has always been the case, BTW. Keith in finance and Paul the GM got me an incredible interest rate and they had the exact Altima with all the options I wanted, down to the color of the car and the interior. As soon as my wife saw the car she said: "Its beautiful!" Roxann has followed up to make sure I was completely satisfied and to answer any questions I may have had. She actually came in on her day off after I purchased the new Altima to make sure the registration and safety inspection process were taken care of, along with detailing the car. I highly recommend Sullivan Brothers for purchasing a car and for their extremely competent service department. DennisD More
by DennisD
Employees Worked With
Paul Sullivan, Roxann Diaz, Keith, Corey
August 18, 2016
Excellent buying experience Bill was great to work with and very knowledgeable about the vehicles. He and the rest of the staff made my car buying experience great. And I love m Bill was great to work with and very knowledgeable about the vehicles. He and the rest of the staff made my car buying experience great. And I love my new Rogue! More
by eas2016
Employees Worked With
Bill
August 17, 2016
Winner = No you are not What kind of establishment would send fliers out that in every way made the recipient believe they had won thousands. The place is Sullivan Nissan, Ki What kind of establishment would send fliers out that in every way made the recipient believe they had won thousands. The place is Sullivan Nissan, Kingston. I read all the fine print and may I say I am a college educated person and did not see the scam. Is the dealership that desperate. I saw a young family go in. A family in an older car, with two young children and an infant. It was almost 100 degrees that day. A day that no one would be out looking at cars with children They went in so excited to claim their prize, only to find out it is not true. That is despicable. I will never buy a vehicle at this place. I will not at any Sullivan associated place.Their practices are deceptive and cruel. More
by pamelan12
Employees Worked With
sales person
