Sullivan Brothers Nissan

Anyone can make a mistake! Within hours of having my tires rotated during a service visit, a wheel fell off my vehicle. Fortunately no one hurt, there was some body damage to th Within hours of having my tires rotated during a service visit, a wheel fell off my vehicle. Fortunately no one hurt, there was some body damage to the car, and the inconvenience of it all. That said, Tom G was VERY apologetic and was quick to arrange a car for me to drive and assure me that you folks will take care of everything. Just as it should be. I still think your crew is terrific, and will certainly continue to come there. More

Multiple Trips I had to bring the van back because it wasn’t fixed the first time. And I don’t live particularly close so it is an unnecessary hassle. Secondly, I had to bring the van back because it wasn’t fixed the first time. And I don’t live particularly close so it is an unnecessary hassle. Secondly, I received this text on Friday “your truck is ready y”. I thought it was spam. On Tuesday, the service center finally called and told me the van was ready and that they had texted me on Friday. Under no circumstances should Sullivan Nissan be sending the text that they did. They never identified themselves and it was a random and misspelled text. I would have liked to have my van on Friday. As it was, it spent a week at the service center. The only bright spot about the whole experience was the person who actually physically performed the service came out to discuss the issue in detail. He was extremely nice and personable. More

Pleasant and accommodating! First time at Sullivan Brothers, although I had heard they offered very good service through local friends and relatives. I initially called to reques First time at Sullivan Brothers, although I had heard they offered very good service through local friends and relatives. I initially called to request some basic information regarding an SUV I was interested in and spoke to Evan who was respectful, informative and pleasant. He respected my wishes to continue to research online and that I would contact him when I was ready to test drive the vehicle. He honored my request when multiple other dealers did not. When I came into the showroom, Corey was the person who showed me the SUV’s, he was knowledgable, explanatory and patient as I had never leased a car before and I had a lot of questions and concerns about doing so. Corey was pleasant, professional and I enjoyed doing business with him as well as Evan and Paul O'Sullivan. The atmosphere at this dealership is professional yet casual and friendly. More

Easy and painless Every employee I spoke with their was kind and as helpful as you’d want. No problems and overall a vey well ran business. Would recommend. Every employee I spoke with their was kind and as helpful as you’d want. No problems and overall a vey well ran business. Would recommend. More

Excellent Service I knew exactly what I wanted and Corey was a bow to get it without any trouble. The whole process was a breeze. I myself have bought 4 cars from him a I knew exactly what I wanted and Corey was a bow to get it without any trouble. The whole process was a breeze. I myself have bought 4 cars from him and would keep going back with how I am treated when I walk in. I recommend anyone to stop by Sullivan Brothers Nissan, better than any dealership I’ve made it into. More

Honest and Professional Dealership I recently finalized my third car purchase from Sullivan Brother's Nissan in Kingston, MA. When looking for my first Nissan backnin 2010 I searched ev I recently finalized my third car purchase from Sullivan Brother's Nissan in Kingston, MA. When looking for my first Nissan backnin 2010 I searched every Nissan Dealer within 60 miles of my home. Sullivan Brother's Nissan beat all their competitors. After this purchase I found their service dept to be extraordinary and customer focused. When it was time for another vehicle I returned to Sullivan Brother's again and was greeted with the same friendly staff and a cant say know offer in my trade and another vehicle. Each time I have purchased from salesman Cory Fuller. Cory is a friendly, honest, no pressure individual who has worked tirelessly with me to help me get the best vehicle at the best price. This week Cory sold me my third vehicle from Sullivan Brother's Nissan; a Maxima Platinum. I've purchased over a dozen vehicles throughout my life and grateful to have found a dealership worthy of my business. I have purchased both new and used from Cory all with a pleasant and hassle free experience. More

Just enough,no more. The car was due for an oil change and an inspection sticker so I made an appointment.I was there for TWO hours.They did wash the car .A young woman wa The car was due for an oil change and an inspection sticker so I made an appointment.I was there for TWO hours.They did wash the car .A young woman waited on me.NO ONE went over anything regarding the service or future work that may be needed.It's up to me to decipher the colored squares, I guess.All new people.Car only has 22,000 miles.Purchased it new @ Sullivan's in 2015.No "warm,fuzzy feelings" now.Being a senior citizen does not mean you're stupid! More

Usually Happy, Not this Time I realize this review is long overdue. I needed to find the name of the Service Advisor that usually takes care of me. His name is Tom Georgakopoulo I realize this review is long overdue. I needed to find the name of the Service Advisor that usually takes care of me. His name is Tom Georgakopoulos. He wasn't there the day of my service. He has always listened to me and shown concern for whatever issues I've had with the car. I received details, with pictures, and explanations of what work may be needed in the future along with estimates and priorities whenever I had a free Multi-Point Inspection of my car. I have full confidence in him. The Service Advisor that I went to was a woman when my car was done a man, Joe Bandanza went over what had been done. He handed me a list with colored squares referring to different ratings. The only thing that showed up under require future attention was front brakes, along with the comment: the way you drive you won't have to worry about it for a couple of years. I believe he assumed because I am a senior citizen, a woman and my car is 15 years old with under 100K miles that I don't have to do anything to it. I wonder if he looked up my account. I have been bringing my car to Sullivan's almost since I purchased it. I asked him to look at a light in my car on the dash that lights up when the headlamps are on because it's not lighting up any longer. He told me there was no light that did that. I didn't explain where the light was and he never asked. Gave me the impression that he thought I didn't know what I was talking about. There was an issue with my car not starting after filling it with gas at the pump. I had to pump the pedal a couple of times and then it would start. That was the only time it was happening and had done it each of the past 3 times I had filled it. He said he never heard of that. After arriving home, I put fuel injector cleaner in it. It doesn't give me problems at the pump now but I can feel hesitation while driving. The next time I bring my car in for service, I will be calling to find out if Tom Georgakopoulos is there. If he's gone, you have lost a customer. More

Excellent experience It was a pleasure working with Cory Fuller. He was knowledgeable, straight forward, and easy to work with. The process was smooth and easy and I wil It was a pleasure working with Cory Fuller. He was knowledgeable, straight forward, and easy to work with. The process was smooth and easy and I will definitely buy my future vehicles here. More

Excellent service We went in to the dealership just to look to get ideas. Cory came out And asked us if we needed help we told him we were just looking. My husband and We went in to the dealership just to look to get ideas. Cory came out And asked us if we needed help we told him we were just looking. My husband and I both liked How respectful he was how knowledgeable and how willing he was to just sit and talk to us. Cory wasn't a typical pushy salesmen and he was so patient with me. Cory Went above and beyond to make sure that I was happy with everything I got. He is definitely an asset to Nissan. More