Sugar Loaf Ford Lincoln Inc.

I purchased a 2019 Ford Fusion Hybrid from Sugar Loaf Ford for $16,997 in April 2024 from salesperson Joe. Just 34 days later, at only 62,852 miles, the transmission failed—conveniently just outside the Ford for $16,997 in April 2024 from salesperson Joe. Just 34 days later, at only 62,852 miles, the transmission failed—conveniently just outside the Minnesota Attorney General’s limited warranty period. When I reached out to Sugar Loaf Ford for assistance, I was met with more than just indifference. After making a sizable down payment, I needed time to save for the transmission repair—a situation many can relate to. Sugar Loaf Ford, however, showed no empathy. Instead, they demanded I move the vehicle off their lot or pay storage fees on top of the repair bill. To add insult to injury, they quoted me $7,526.99 for the repair in June 2024, promising the quote would be honored for 365 days. Fast forward to January 2025, and they suddenly claimed the cost had risen to $8,071.79—an additional $545. Of that amount, $410 was labor! This kind of bait-and-switch pricing is unethical and shows a complete disregard for customer trust. Sugar Loaf Ford clearly treats used car buyers like second-class citizens. They happily take your money, but a month later when issues arise with a vehicle their service department “inspected”, you are on your own. Their refusal to honor written commitments and their predatory business practices prove they value profits over people. Fortunately, my father stepped in and brought a 2001 Toyota with 227,000 miles here. He was able to ensure in his barn, with his own well-loved tools, that I would have reliable transportation. This is a service Sugar Loaf Ford could not provide for $17,000. After this experience, I no longer question my father’s philosophy of buying reliable, well-maintained vehicles outright. 2 Conclusions: 1. Don’t step foot in Sugar Loaf Ford unless you plan to buy their extended warranty. 2. I like the Toyota. I appreciate the peace of mind that comes with purchasing one. There’s a Dahl Toyota just across the highway. I’ll be taking my business to Dahl, and if they treat me fairly, I might just buy my next car there. More

"I would like to express my gratitude towards Pete at Sugar Loaf Ford for his assistance in helping my son purchase a 2016 Ford Edge. Pete was extremely helpful throughout the entire process, even when c Sugar Loaf Ford for his assistance in helping my son purchase a 2016 Ford Edge. Pete was extremely helpful throughout the entire process, even when communicating with my son over the phone. Additionally, Jim in finance was also very helpful in dealing with the credit union and contacting the appropriate personnel. Lastly, I want to thank Kolby and Jeremy in the service department for answering our questions. All of the staff members were exceptional in their service and professionalism." More

This dealership is the best I’ve ever been to. Jeremy takes excellent care of his customers in a very professional manner. I would recommend this dealership to all who ask are good of a place it i Jeremy takes excellent care of his customers in a very professional manner. I would recommend this dealership to all who ask are good of a place it is. Best dealership ever!! More

Friendly and accommodating! Sherry H did everything she could to make sure our car buying experience went well—including following up with us after our purchase. Great experienc Sherry H did everything she could to make sure our car buying experience went well—including following up with us after our purchase. Great experience! Sandy & Tim More

Dealt with Joel on internet, emailed a few times he said we were close on agreed price. Called him to finalize and gave me a price higher than was on the internet. Watch these guys!! we were close on agreed price. Called him to finalize and gave me a price higher than was on the internet. Watch these guys!! More

They are very professional and will help with all your needs. We are repeat customers. I would recommend this dealer. I know they will not disappoint you. needs. We are repeat customers. I would recommend this dealer. I know they will not disappoint you. More

Very professional and helpful. Answered all my questions without the pressure tactics. Gave me a fair trade in for my vehicle. Answered all my questions without the pressure tactics. Gave me a fair trade in for my vehicle. More

Most dealers are very high pressure, I did not see that with Ryan at Sugar loaf. When I picked up the new vehicle they made my Grandson (4) feel like the boss. Thanks. with Ryan at Sugar loaf. When I picked up the new vehicle they made my Grandson (4) feel like the boss. Thanks. More

The service shop always goes above and beyond. Fair price and wonderful customer service. Jeremy watches out for his customers. and wonderful customer service. Jeremy watches out for his customers. More