Suburban Volvo Cars

I was looking for a Used car and I wanted to pay cash. Every single dealership refused my offers, they wanted me to finance. When I went to Suburban Volvo, I knew what I was looking for and I was going t Every single dealership refused my offers, they wanted me to finance. When I went to Suburban Volvo, I knew what I was looking for and I was going to do everything I could to finalized the deal. I was first introduced to Tom Young and I explained my situation and that I wanted to finalized the deal today if possible. He was very professional and had years of experience behind him in order to help me with my purchase. I explained what car I was interested in, and we took it for a test drive. It was exactly what I wanted. I sat down with Tom and we went over the numbers, I made an offer just a little less than what was advertised. Tom came back and the offer was accepted, I did have to meet with another rep who tried to see if I would finance but I wouldn't. Tom Young is a great salesman and does look out for his customers. I would definitely reccommend Suburban Volvo to anyone and I will be back in the future to purchase another car. Thanks Tom for all your help. More

I had been looking for a used SUV for several weeks when I found the vehicle that I ultimately purchased at Suburban. Mark's "no nonsense" approach allowed us to quickly settle on a price. Even after my p I found the vehicle that I ultimately purchased at Suburban. Mark's "no nonsense" approach allowed us to quickly settle on a price. Even after my personal mechanic found a loose differential plug, Mark immediately had the problem fixed before I took delivery. Great customer service. More

We just leased our second Volvo from Suburban. They are great to deal with and Stacy Byrnes was very helpful. Would recommend this dealership and Stacy! great to deal with and Stacy Byrnes was very helpful. Would recommend this dealership and Stacy! More

2 weeks ago I leased a S60 from Volvo Surburban. Kelly was patient, knowledgable and very friendly. I truly felt as though my business was appreciated. If you are looking for someone who takes their time was patient, knowledgable and very friendly. I truly felt as though my business was appreciated. If you are looking for someone who takes their time to find the perfect vehicle for you and your family, Kelly is the person for the job! More

Unfortunate for Suburban that I have to give you my honest opinion, but I strongly believe in strong customer service, and loyalty! The car buying experience for most is not fun, and usually takes more honest opinion, but I strongly believe in strong customer service, and loyalty! The car buying experience for most is not fun, and usually takes more time and its a hassle. The reason Ive been going to Suburban is because I have in the past been treated with love, honesty, and really enjoyed buying my cars. I actually looked forward to it..... Well my guard was down this last time and it started in service, with a huge bill on my current Volvo and nothing but a cold shoulder and a rude remark from the service manager, I think his name was Gary?? I shouldn't have to explain my case and tell him how much money ive spent at the dealer to get a second look, these are expensive cars, and I expect good service!! I was treated so badly I wanted to cry! So I decided at that point to trade my car in and I was sad to see my guy Chris wasn't around to cater to me like he usually would... At this point I could not find a salesperson anywhere, and the manager took over and completely lied to me about everything!!! Awful....... I have never been so disappointed in my life.... What is going on, and what happened to your award winning staff that im used to dealing with???? My suggestion to who ever is running the show stop making a bad name for yourself with poor staff!!! Ive sent so many of my co-workers in and even family to see you guys, and I feel quite bad to tell them that its not the same friendly place!! More

I purchased a used vehicle from Suburban Volvo in Troy from Bob Morris. He was very friendly, helpful, and knowledgeable about the car that I purchased. I appreciated that he showed me around the showr from Bob Morris. He was very friendly, helpful, and knowledgeable about the car that I purchased. I appreciated that he showed me around the showroom and service area, introduced me to his manager, and showed me safety videos while I waited. I most appreciated his since of humor. Not only do I think I received a great deal on the car that I purchased, but I enjoyed the experience. Within a week after I purchased the vehicle, I was contacted by Bob to see how I liked the car and if I had any questions. Two weeks later, I called to ask a question, and Bob remembered my name, which wasn't a surprise, but he asked about my wife, by her name. I am in sales, so I appreciate customer service. If would rather walk away from a good deal, than put up with poor customer service. I would recommend Suburban Volvo of Troy and Bob Morris to my friends. More

Mark was patient and great with my wife and I during our purchase. Mark is very experienced professional whom I will recommend to my colleagues at work. The purchased experienced was great. purchase. Mark is very experienced professional whom I will recommend to my colleagues at work. The purchased experienced was great. More

Suburban Volvo and Kelley Ashton provided a comprehensive proposal for the 2013 XC60 vehicle that included all relevant options of model, accessories, lease terms, pricing and financing. Then they worked wit proposal for the 2013 XC60 vehicle that included all relevant options of model, accessories, lease terms, pricing and financing. Then they worked with my specific requirements and timetable. After 2-3 meetings they surpassed the best offer from a competitor and arranged to acquire my previous leased vehicle in the bargain. Their responsiveness, the understanding of my individual needs and their persistence was the winning formula. More

I just purchased a vehicle about two weeks ago through Volvo. Bob Morris was great and easy to work with. He was not pushy nor did he try and sell me something I din't want. I would gladly work with him a Volvo. Bob Morris was great and easy to work with. He was not pushy nor did he try and sell me something I din't want. I would gladly work with him again and refer him to anyone I know that is in the market for a new or used vehicle. Scott More

Mark was very accommodating and friendly. He made my transaction go as smoothly as possible. I will definitely refer my family and friends and I look forward to Marks assistance on my next purchase. transaction go as smoothly as possible. I will definitely refer my family and friends and I look forward to Marks assistance on my next purchase. More