Suburban Volvo Cars

We visited Mark Naeyaert first a year ago to get a Volvo, but my circumstances changed and we had to postpone. Mark kept us up on the occasional trade-in that met my specs. Then, a month ago such a car tu but my circumstances changed and we had to postpone. Mark kept us up on the occasional trade-in that met my specs. Then, a month ago such a car turned up and I was again ready to buy, so I'm now in a great S60 R-Design at a fair price. Plus, when a not-so-minor issue arose, Mark got it resolved quickly -- great service. More

I love volvos! My family have had them my entire life. Our old dealership closed, so I thought I try Suburban Troy. Big mistake. By far the worst customer service in Southeast Michigan. 80% of sales re Our old dealership closed, so I thought I try Suburban Troy. Big mistake. By far the worst customer service in Southeast Michigan. 80% of sales rep are slow moving slugs who honestly don't know much about Volvos. They are truly "used car salespeople" dressed up like a Volvo family dealership. 1) Very little understanding of Volvo's 2) Unreliable pricing 3) Poor poor customer service More

Greeted with a wonderful sign and complimentary bottles of water...well needed after a long drive down! Bill B. answered all questions we had about the XC 70. He was very thorough in showing us the vehicle of water...well needed after a long drive down! Bill B. answered all questions we had about the XC 70. He was very thorough in showing us the vehicle. The entire experience was the easiest auto purchase! The BEST action by Suburban was to be DOGGIE FRIENDLY! My Golden Retriever, MacLeod, was welcomed with open arms and had the run of the showroom! Thank you Suburban for a Great Purchase Experience! I would recommend Suburban to anyone with high marks! I will certainly return when ready for my next vehicle! More

I recently leased a 2014 Volvo S60. John Matoin was extremely helpful and personable. He felt like family and truly made my experience enjoyable. He was able to advocate for me with other staff membe extremely helpful and personable. He felt like family and truly made my experience enjoyable. He was able to advocate for me with other staff members to make sure I was able to have all the features I needed. John was genuinely happy for me and my purchase. He was honest and upfront with me the entire day and still follows up to see how everything is going. I will refer friends and family to him and hope to continue doing business with him for a very long time! More

Went in to look at a vehicle just before closing time at 6, the doors were locked before 6 and I was sent home. Terrible customer service, I was treated like a child and it was clear that Mr. Olsen wanted n 6, the doors were locked before 6 and I was sent home. Terrible customer service, I was treated like a child and it was clear that Mr. Olsen wanted nothing to do with me. It is evident that he will not work a minute over his scheduled time to help a customer. I will never go back here and I would not recommend this place to anyone. More

Fantastic service! Deal was done in less than 2 hours, Bill delivered my car to me, changed my plates, and I'm in love with my new volvo! I am so happy to be part of the Volvo family! Thanks again Bill an Bill delivered my car to me, changed my plates, and I'm in love with my new volvo! I am so happy to be part of the Volvo family! Thanks again Bill and mike! More

Tom Young was an absolute pleasure to work with at Suburban Volvo. Although we knew exactly what we wanted, which was a Volvo C30, Tom helped us down-select to the exact car, at the right price. Tom Suburban Volvo. Although we knew exactly what we wanted, which was a Volvo C30, Tom helped us down-select to the exact car, at the right price. Tom was also very helpful in getting us through all of the sales details and even helped us get a better rate than the pre-approved loan I had lined up before going in. We really appreciated Tom's friendly, but not over bearing style. He let the car itself and our needs sell instead of pushing anything. If you need a decent, honest auto sales specialist we highly recommend Tom Young. Steve and Polly Rapp More

Kelly was fantastic! She made sure we were aware of all the car's features, but didn't give us the hard sell. She answered our questions frankly and knowledgably. When we started shopping we were leaning the car's features, but didn't give us the hard sell. She answered our questions frankly and knowledgably. When we started shopping we were leaning towards a BMW 3 series, Kelly gave us a fairly objective run down of how the brands compared. Went back a few days later to complete the sale and Kelly trained me on all the bells & whistles before I left. More

Mark was great to partner with in my quest for a pre-owned vehicle work. He not only was professional he was very personable too. The buying experience was great due to his expertise in knowing wh pre-owned vehicle work. He not only was professional he was very personable too. The buying experience was great due to his expertise in knowing what questions to ask me and he made me feel comfortable when it came to finance options. I would definitely recommend Mark to my family, colleagues, and friends who are in the market for a new or pre-owned vehicle! Kevin Harvey More