Suburban Volvo Cars

What A Positive Experience During my initial visit at Suburban Volvo, I was interested in leasing a vehicle. The service there was great and I could not have been happier with K During my initial visit at Suburban Volvo, I was interested in leasing a vehicle. The service there was great and I could not have been happier with Kelly. She introduced me to a 2015.5 Volvo XC60. She showed me all of the features and literally sat in the car with me while walking me through the navigation features. Kelly showed me how a Volvo is made and what makes it so safe. She is one of the reasons why I fell in love with a volvo. However, after a few weeks of looking around at other vehicles, I decided to avoid the leasing process and just purchase a used vehicle. Throughout searching at other vehicles, I still really loved the Volvo. So, I decided to look for used XC90 Volvos. Why the XC90 over the XC60? Well, purchasing an XC90 was a lot more affordable for me than the XC60. Plus, I was having a difficult time finding a used XC60. After 2 weeks of looking for a used Volvo XC90 that fit the criteria that I was looking for, (under 100k miles, leather seats, moonroof, etc), Suburban Volvo had just received one. I emailed Kelly, she gave me the information on the vehicle and that weekend, I went in to look at it. The vehicle had only been there for 4 days. I took the weekend to think about the vehicle and to actually decide if I wanted it. Of course, I was in love with it. Monday morning, I called Kelly and told her I'll take it. The service that Kelly provided along with all of the people I had worked with was phenomenal: Chris helped me with all of my finances. He was very straight forward and did whatever he could to fit your budget and interest. Kelly will definitely take care of her customers. I am so appreciative that I had the opportunity to work with her. I will definitely be her loyal customer for all my future Volvo purchases. Thank you Kelly! My Volvo XC90, even though used, is in great condition. I have received so many compliments on the vehicle, and it is a vehicle that I feel very safe in. Each day, I am learning some new feature on the vehicle, and it just makes me love the car even more. More

Excellent Customer Service My purchase experience with Suburban Volvo was very positive. My used car purchasing experience began with me researching the best and safest used ca My purchase experience with Suburban Volvo was very positive. My used car purchasing experience began with me researching the best and safest used car for my two daughters. I found a specific vehicle that I was interested in at Suburban Volvo and I made an internet inquiry. My email was followed up immediately by Tiffany Pope. I was reluctant to visit Suburban Volvo because it was over 75 miles away from where we lived. However, I read the dealership reviews of past customers and decided it was worth making the trip to see a USED XC 90. Tiffany had been in constant contact with me, answering the many questions I had about the car. She answered them accurately and promptly. Tiffany worked with us to ensure that we were satisfied with the purchase price of the car. I appreciated Tiffany's style of salesmanship. She was professional, knowledgeable, and thorough. In addition, I did not have to deal with the "hard sell tactics" that I had experienced from other dealerships. Seeing that the original used sticker price was not over the Blue Book Value, and that Suburban Volvo was still willing to do some slight negotiating, spoke volumes to me. We were very happy with our decision to purchase the used XC 90 for our daughters. After owning the XC 90 for less than three weeks, the power steering gave out late on a Friday night, as my daughter was driving our XC 90 with my husband. The XC 90 needed to be towed and was not drivable. Needless to say, we were frustrated, especially having owned the XC 90 for such a short time. I wrote Tiffany an email, describing what had happened to us, knowing full well that we purchased the used XC 90 "as is". The following day (a Saturday), I received a phone call from James, the used car sales manager. I explained my frustration and immediately he offered to have a tow truck come to our house (75 miles away) and tow it back to Suburban Volvo. James said he would fix whatever problems there were with the XC 90. James arranged and had a tow truck from TROY tow our XC from Okemos that day. I was so impressed and grateful. James, the used car manager, put me in touch with their service manager, Jeff. Both gentlemen did an excellent job communicating the problems that needed to be fixed on the XC 90 and the timeline in which our car would be done. Nowadays it is hard to find such excellent customer service. I believe that the majority of car dealerships would not have done what Suburban Volvo did for us. We are grateful to Tiffany, James and Jeff. This experience could have soured us on Suburban Volvo. In fact the opposite happened. This experience will make us repeat customers. We have our XC 90 back and we are very happy with it. Our daughters love their XC 90 and we are confident that we purchased an excellent, safe, reliable car from Suburban Volvo. Thank you Tiffany, James and Jeff for making, what could have been a used-car-buying nightmare, into a very positive experience. We will be back. The Baker Family More