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Suburban Volvo Cars
Troy, MI
312 Reviews
When you visit our Troy, MI Volvo dealership serving Royal Oak, Southfield, Warren, Sterling Heights and Detroit, you'll immediately feel welcomed to our auto family. That's because you're our number-one priority and we always want you to leave with a smile on your face. Whether it's a new or used car you're looking for, auto parts or service or anything else, we'll take care of it all. Find your way over to 1795 Maplelawn Drive, Troy, MI today and see what we have to offer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 312 reviews
December 16, 2015
Bought New Car David Viau is the go-to guy if you want a hassle free purchase. He is on top of his game and very professional. I will buy all my future vehicles from David Viau is the go-to guy if you want a hassle free purchase. He is on top of his game and very professional. I will buy all my future vehicles from him only! Thanks More
by rajiv91
Employees Worked With
David Viau
December 11, 2015
Helpful without being pushy. We came in looking for a car that wasn't there anymore thanks to some out dated Internet info. Gayle and others searched everywhere for it, and did fi We came in looking for a car that wasn't there anymore thanks to some out dated Internet info. Gayle and others searched everywhere for it, and did find the date it sold. Though that car wasn't there they helped us find a similar vehicle with the features we wanted. The whole process was pretty smooth, only minor confusion on communication which was just as much our fault. Would definitely go back for my next car. More
by Volvofan
Employees Worked With
Gayle Muir
December 07, 2015
Love my XC70 and my sales experience Stacy Byrnes is great to work with... Knowledgeable, thorough, professional and personable! If she didn't have the answer to a question, she research Stacy Byrnes is great to work with... Knowledgeable, thorough, professional and personable! If she didn't have the answer to a question, she researched the answer and got right back to me... No sales xx! Can highly recommend Stacy! More
by Volvoguy
Employees Worked With
Stacy Byrnes
November 19, 2015
Smooth transaction and great service The transaction was seamless and I feel like s hit a very good deal on the car. Staff was helpful and great to work with. The transaction was seamless and I feel like s hit a very good deal on the car. Staff was helpful and great to work with. More
by Michelle9498
Employees Worked With
Gayle Muir and Nicholas Penrose
November 15, 2015
Purchase of previously used car We purchased a previously owned XC60 from Suburban Volvo. I normally buy new, so this was a first time for me, David V was very helpful and reponde We purchased a previously owned XC60 from Suburban Volvo. I normally buy new, so this was a first time for me, David V was very helpful and reponded quickly to my emails, phone calls. He was very knowledgeable. i did have to bring the car back for cosmetic work- the previously owner smoked and the car smelled and there was some burn damage to the interior, in addition, there were surface scratches that were easily removed. All in all. I would recommend this this dealership. Volvo stands behind its word, work and reputation. More
by Julieg
Employees Worked With
David Viau
November 07, 2015
Great experience Kelly was extremely helpful and knowledgeable. She made our experience with Volvo easy and enjoyable. We know that we will be able to call on her for Kelly was extremely helpful and knowledgeable. She made our experience with Volvo easy and enjoyable. We know that we will be able to call on her for help at any time. More
by ddj3us
Employees Worked With
Kelly Ashton
November 06, 2015
Great Car!! Great buying experience. Kelly is enthusiastic and knowledgeable about her products. She responded to my inquiries promptly, and made the buying experience easy. Dealer made s Kelly is enthusiastic and knowledgeable about her products. She responded to my inquiries promptly, and made the buying experience easy. Dealer made sure I received a new promotion even though I had already agreed to purchase. More
by RLM49
Employees Worked With
Kelly Ashton
November 02, 2015
Professional, reliable and extremely helpful Bill Burston has been very helpful to me in 2007 when I purchased my car at Suburban Volvo, and this year, while looking for another car, I went strai Bill Burston has been very helpful to me in 2007 when I purchased my car at Suburban Volvo, and this year, while looking for another car, I went straight to Bill. He understood exactly what I was looking for, and found the perfect car for me the same day. I don't think I will ever go anywhere else but at Suburban Volvo, and I hope Bill will still be around when it will be time to look for another car in the future. Thank you! Carmen DeMarco More
by Carmen DeMarco
Employees Worked With
Bill Burston
October 13, 2015
Fantastic To Whomever This May Concern: Jhin was fantastic to work with. I am thoroughly pleased with the customer service I received from Jhin, and the enti To Whomever This May Concern: Jhin was fantastic to work with. I am thoroughly pleased with the customer service I received from Jhin, and the entire Suburban Volvo Team. Thank you for making my experience at Suburban Volvo a fantastic one. I remain, Very Truly Yours, Geoffrey N. Fieger More
by g.fieger
Employees Worked With
Jhin Hur
October 11, 2015
Do NOT get your car serviced here! After my recent experience with Suburban Volvo, I will NEVER step foot in the dealership again. I brought my XC70 in for a repair and was helped by D After my recent experience with Suburban Volvo, I will NEVER step foot in the dealership again. I brought my XC70 in for a repair and was helped by Dan Curmi. Dan lied to me about when my car was actually in the bay getting fixed and tried to pressure me into a repair that they were trying to way overcharge me for ($700 to replace a battery and wire that I got fixed at a different place for $250… the difference in labor was $52 at my mechanic or $388 here). They did make a repair to my car that my mechanic couldn’t do because he didn’t have the software to program the part. That repair cost me $426 in labor. After the repair I researched and found out that the repair is only a 2-hour job, yet I was charged for 3.7 hours. Mike Path & Steve Hough (Sales Manager & Service Director) were helpful after the fact and reimbursed me $200 for the overcharge of the repair that was made and apologized and admitted that Dan and the tech were trying to overcharge me by $275 of labor for the battery. Had I done both repairs as written up by Dan I would have paid $1450 for repairs and would have been overcharged $487 or 3 hours of labor, double what the labor cost should have been. They were trying to charge me for 6 hours on a 3 hour job. After speaking to the management of the dealership for an extended period of time, it sounds like they believe Dan just made a mistake in the estimates of my two repairs. I don’t believe that to be the case, I think he was very aware that he was ripping me off and I think the lies he told me about when my car was actually getting fixed was an attempt to pressure me into an expensive repair. They did admit that the service people work on commissions as do the techs, so there is a motive to overcharge. Side note – Dan emailed me some info that I requested during the repair process. When I received my final bill after the repair I noticed that my email address was off by a couple of numbers. It was in the system correctly when I came in for repair, but changed after the fact. I think Dan changed it so that I wouldn’t receive a survey from Volvo HQ? I wouldn’t go here to get your car serviced, but if you have to do the following to protect yourself: 1. Get a full written estimate and make sure it breaks down how many hours of labor and the cost per hour (their current estimates only have a total for labor, no breakdown) 2. After getting the estimate ask them to send you a copy of the estimated repair time from the software that they use, I believe it’s called “All Dealer” or something like that. It’s a software program that they use to determine how much to charge for labor. It should give a range for how long it should take to repair your car. This is how I caught them. Another mechanic showed me that the repair was 2 hours and they tried to charge almost 4. 3. I would also call a different mechanic with your estimate in hand and ask how much they would charge for parts and labor for the same repair. Make sure you find out how many hours they would charge you and if it’s much different than what the dealer told you, question it and go all the way to Mike Path or Steve Hough for confirmation of the charge. I hope this review helps somebody out there. I don’t think that I just happened to have some bad luck on my visit. I believe the service department is unethical and this has been happening for some time. More
by tim123
Employees Worked With
Dan Curmi, Alonzo Cleaves
