Suburban Volvo Cars

Great experience Ordered a XC90 fromKelly. Very smooth process. She was patient and spent time explaining the features and functions. Great experience overall. Very ha Ordered a XC90 fromKelly. Very smooth process. She was patient and spent time explaining the features and functions. Great experience overall. Very happy with my purchase. More

FREKIN EXCELLENT So I went in the dealer because I found a BMW I really liked from them. And I went in, Kelly was the nicest lady ever I can't explain how nice she wa So I went in the dealer because I found a BMW I really liked from them. And I went in, Kelly was the nicest lady ever I can't explain how nice she was. And the loan officer nick had explained to me that my credit wasn't as pretty as I thought it was. The payment came way to high. I was really depressed and thought it was over. Nick and Kelly did all they could in their power, they tried really hard and kept me in contact to help me lower the payment and they ended up lowering it 200 dollars a month!!!! Really excellent service I feel like any other dealer would of just let me go. They made sure I was happy and got the car of my dreams. THANK YOU NICK AND KELLY! Make sure you ask for Kelly if you do choose to visit the dealer! They also have a great used car variety More

Great experience I visited a few dealerships before making a decision to purchase an XC90 from Jhin at Suburban Volvo. Jhin was very thorough and attentive, and made t I visited a few dealerships before making a decision to purchase an XC90 from Jhin at Suburban Volvo. Jhin was very thorough and attentive, and made the entire purchase experience very easy and pleasant. Jhin was very knowledgeable in all of the vehicle features/equipment, and took his time to explain functionalities and benefits, while never making us feel pressured. Great experience overall. More

A great experience Even though I was not shopping for a new Volvo, Bill and everyone else that helped with the purchase of my used Mercedes-Benz were fantastic and commi Even though I was not shopping for a new Volvo, Bill and everyone else that helped with the purchase of my used Mercedes-Benz were fantastic and committed to a great experience. I would recommend the folks at Suburban Volvo to anyone in the market. More

Excellent Customer Service This was my first time dealing with Suburban Volvo and Bill and I would definitely return. Bill was very detail oriented and friendly, he ensured that This was my first time dealing with Suburban Volvo and Bill and I would definitely return. Bill was very detail oriented and friendly, he ensured that all of our questions were answered and that we were comfortable with our purchase. I'm thankful Bill was our salesman and glad we could make a deal. More

car purchase I have been a customer for 13 years. Suburban Volvo and Kelly have been great to work with. She is quite thorough and responsive. I liked my leased S6 I have been a customer for 13 years. Suburban Volvo and Kelly have been great to work with. She is quite thorough and responsive. I liked my leased S60 so much that I bought it! More

Straightforward, no-nonsense, great deal LIked the S60, which had all the features I was looking for (similar to my Dodge Charger which was at lease end); got a great lease price (close to wh LIked the S60, which had all the features I was looking for (similar to my Dodge Charger which was at lease end); got a great lease price (close to what I had with my Dodge Charger); dealership was easy to work with. More

New xc90 Stacy did a great job as usual. Love my new xc90! Friendly, efficient and a good price. I've bought 5 volvo's over two decades 3 from Suburban! Not b Stacy did a great job as usual. Love my new xc90! Friendly, efficient and a good price. I've bought 5 volvo's over two decades 3 from Suburban! Not bad. More

Horrible buying experience. Avoid this dealer! HORRIBLE purchasing experience from this dealer. Looks elsewhere if your looking for a Volvo and avoid this dealer like the plague if buying a used ve HORRIBLE purchasing experience from this dealer. Looks elsewhere if your looking for a Volvo and avoid this dealer like the plague if buying a used vehicle. I will never go to a Suburban dealer ever again and will make sure everyone I know is aware of my experience. List of issues: 1. vehicle was not detailed and ready when my family and I arrive to pick up car. (dealer was fully aware of us coming and promised it would be detailed when we arrive the next morning.) 2. lower door molding was damaged and photo documentation was taken the day that my wife arrive at home with the car after purchasing. Used car manager was condescending and rude. Immediately blamed my wife for causing damage. Contacted the GM and still no help. Still claimed we caused the damage. My estimated cost to repair is over $1000 3. Dealer claims to have done a "CPO Inspection". Either the dealer techs are morons or they did not do an inspection at all. - Vehicle was test drove at their suggested loop around the dealer lot. Vehicle didn't exceed 40mph. - on my wifes drive home after picking up she called me and asked why the vehicle was so noisy. When she arrived at home I took it to the highway and checked it. The vehicle above 50mph sounds like an airplane. 70+mph is unbearable to drive. - Dealer offered to replace 1 tire due to pieces of tread missing from the LF but no offer to replace the tire causing the noise (RF). Vehicle is AWD and 1 tire cannot be replaced. - I had tires inspected by a Discount Tire and they stated the RF has a flat spot and severe cupping. So now its on my dime to replace the tires. quoted $1100 for 4 new tires matching to what's on the car. 4. After complaining of the horrid noise above 50mph dealer suggested having the wheelbearings checked. This is the most alarming issue. WHY am I the consumer who just purchased a "CPO inspected" vehicle taking it to a dealer to have the wheel bearings inspected. Not only is this insane but a potential safety issue. My family has been very loyal to the "Suburban Collection". Just last year alone my parents purchased a $65k x5 and a $90k M4 from Suburbans BMW dealer. Suburban can count on me making it my mission to make sure I tell everyone I know about my experience. All they had to do was take care of a customer on clear faults on their end. They lost Suburban Collection more sales than taking care of these problems would have cost this dealer. More

Stacy Byrnes is absolutely sensational - she's beyond words! Over the last several years, we purchased / leased four vehicles from Suburban Volvo! Each and every time, Stacy Byrnes was there for us as we bought Over the last several years, we purchased / leased four vehicles from Suburban Volvo! Each and every time, Stacy Byrnes was there for us as we bought one new XC90, leased two new S60s and now purchased a pre-owned S40. Each experience was truly pleasurable!! And tonight, our daughter's boyfriend is in the process of getting his Volvo from Suburban. When his current car had an engine fire earlier today, Stacy came to the rescue! From the sales phase (Stacy and Michael), to the financing (Nicholas) to the prep (Ashley) and delivery - all aspects were truly exceptional and smoothly run. We've come to honestly realize that Stacy is the key cog in the process that makes things hum and move so quickly and efficiently at Suburban Volvo in Troy. Our family cannot thank her enough for her caring heart, her hard work and her attention to detail. With two adult daughters now driving Volvos, we've become the example family that keeps coming back time and again! Our dream was always to have our entire family in these safe vehicles, and Stacy has helped to make that dream come true. Thanks for everything Stacy! You are God's blessing to us and we are sure for many others!! More