Suburban Volvo Cars

Helpful, responsive and efficient I contacted Suburban Volvo this week with my interest in an XC90 and have been very impressed. The retail operations manager Rob Lyons stepped in whe I contacted Suburban Volvo this week with my interest in an XC90 and have been very impressed. The retail operations manager Rob Lyons stepped in when the sales representative, Tiffany Pope, was off-site. He provided quick replies to my questions via email, and per my pressing timeline, Rob gave me a quote immediately where no haggling was necessary. I appreciate that -- it's a waste of everyone's time when the first offer is a bluff. Kudos to Rob for having his sales representatives' backs! Tiffany picked up where Rob left off and has been sensitive to and respectful of the idiosyncrasies of my decision-making process. Tiffany's straight forward and friendly manner is a great asset for Suburban Volvo. I highly recommend both Tiffany Pope and Rob Lyons. More

Great dealership to work with. Bill and I hit it off right from the start. He was very easy to work with, answered my questions and made sure everything was in order before I took Bill and I hit it off right from the start. He was very easy to work with, answered my questions and made sure everything was in order before I took possession of my new car. The service department is also excellent. I've had my previous Volvo serviced there for the past 14 years. Highly recommended! More

Very helpful. We went to Suburban Volvo dealership searching for a perfect car for our new family and Kelly Ashton found it for us. She was very helpful and profes We went to Suburban Volvo dealership searching for a perfect car for our new family and Kelly Ashton found it for us. She was very helpful and professional! We love our Volvo. Thank you Kelly. More

Great experience buying a car! We worked with Kelly Ashton. She was very helpful to us in finding the right car. Her knowledge and expertise will bring us back again to Suburban Vo We worked with Kelly Ashton. She was very helpful to us in finding the right car. Her knowledge and expertise will bring us back again to Suburban Volvo. I love my car! Thank you Kelly! More

Service We received great service from Mike . He had a loaner ready for us and couldn't have been nicer. Our car was ready when we were told it would be. We We received great service from Mike . He had a loaner ready for us and couldn't have been nicer. Our car was ready when we were told it would be. We couldn't be happier with the service. More

BEST OF THE BEST I visited a lot of different car dealerships and talked with a number of sales people before I visited and decided on the Volvo. There were some reall I visited a lot of different car dealerships and talked with a number of sales people before I visited and decided on the Volvo. There were some really bad sales people that I ran into and a few really good ones. None were better than Kelly Ashton. I did not even visit the Volvo dealer until the end, but had talked with Kelly several times on the phone beginning over a month before I finally decided. She was always responsive and really listened to what I was looking for and how much I was willing to spend. She always responded to my phone calls and continued to keep me informed about potential options. She could have easily written me off, as other sales people did, but she kept in touch. She was never high pressured, but made me feel like she wanted to do all she could to help me, whether or not my final decision was going to be a Volvo. I finally met Kelly face to face on the day I purchased the vehicle. She was even better in person than on the phone. Kelly was totally organized and efficient so as not to waste my time. However, she made me feel like she would give me all the time I needed from her, even though I knew she was busy. There is not much more I can say other than "what a wonderful experience I had at Suburban Volvo and Kelly was a big part of it." P.S. The finance group also did an exceptional job for me. I am a sole proprietor which sometimes causes problems with the banks. The finance people worked through any issue that came up More

Informative knowlegable Salesman and support staff very helpful in solving special needs in vehicle selection. Due to an accident my wife needed a vehicle that she could easi Salesman and support staff very helpful in solving special needs in vehicle selection. Due to an accident my wife needed a vehicle that she could easily get in and out of. The seat height made it possible to easily transport her to various appointmentswth ease. More

First Volvo Purchase! We were under a lot of pressure to find a good, used car, and in case you don't know, "used car" shopping can be daunting at best! BUT, Kelly Ashton We were under a lot of pressure to find a good, used car, and in case you don't know, "used car" shopping can be daunting at best! BUT, Kelly Ashton jumped right in, treated us just like "new car" shoppers and she ended up helping us tremendously! We traveled quite a few miles to Suburban Volvo to check out a car we were interested in buying, but as it turns out it was sold that morning. Kelly didn't just say "sorry, maybe next time", she actually racked her brain, searched high and low and found us another car within 15 minutes! We took that car out for a test drive and FELL IN LOVE! Everyone knows when you buy a used car you take a risk, but I am confident in this dealership.....Kelly wouldn't let that car leave until it was fully serviced, thoroughly detailed and we were confident in our purchase. We are VERY happy with our new (used) car and would recommend this dealership AND Kelly Ashton! More

Get it done! I worked w/ Kelly. While friendly & personable she was also no nonsense. She sent me off on my test drive, which included a stop at my service guy. I I worked w/ Kelly. While friendly & personable she was also no nonsense. She sent me off on my test drive, which included a stop at my service guy. I returned, we chatted over the deal, & we got it done. There were logistics & phone calls & the usual back & forth. It was all professional & cordial. Check her out! More

Second Volvo Purchase An awesome car sales experience! Kudos to both gentlemen! Both worked together seamlessly to buy my old Volvo XC60 and get directly into a new one. An awesome car sales experience! Kudos to both gentlemen! Both worked together seamlessly to buy my old Volvo XC60 and get directly into a new one. Much appreciated! Look forward to the next one! More