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Suburban Volkswagen of Farmington Hills - Service Center

Farmington Hills, MI

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25 Reviews

25 Reviews of Suburban Volkswagen of Farmington Hills - Service Center

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February 27, 2015

Oil Change Based on my work schedule, its very hard for me to schedule service work too far in advance. I needed an oil change and had a bit of time in the after More

by Rid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dont recall
August 07, 2014

Joe Shannon is a excellent! I shopped around for weeks looking for a lease and trying to get the best deal. Joe came through for me even with a discount from one More

by karen.vasselsalvador
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Shannon
August 07, 2014

Great I have had a wonderful experience I have gotten three vw products from this dealership I wouldn't go anywhere else for a car I have had two jettas and More

by Nanny248
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim jelly, Joe Shannon
January 08, 2014

Clarence was my sales associate. He went above and beyond and I would refer him to family and friends. I can't wait to buy another car from him!!!! More

by Babygirl1031
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clarence carpenter
Jan 09, 2014 -

Suburban Volkswagen of Farmington Hills responded

We're glad that you enjoyed working with Clarence and we hope that you love your new car! Please come back to see us again soon.

September 22, 2013

Worst follow up and judgmental employees.they charge you thousands for parts and they don't deserve a 5 star rating .. had a problem with my car service and the dealership sided with the insurance company More

by Rororiori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joy
Oct 07, 2013 -

Suburban Volkswagen of Farmington Hills responded

We're sorry that you were disappointed with the service that you received in our store, and wish to improve so that a future visit can meet your expectations. We'd be interested to hear more about what specifically happened during your visit as well as how we can best accommodate you now. We would like to work with you to resolve this issue and improve our processes. Please contact our Service Manager, Jim Ross at (248) 471-0800 to discuss further. Thank you!

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