Suburban Toyota of Troy - Service Center

Excellent Care I drove in without an appointment due to the scary “Check Engine” light and was still welcomed and served right away. They had to assess the problem w I drove in without an appointment due to the scary “Check Engine” light and was still welcomed and served right away. They had to assess the problem which would take some time and I asked them to go ahead and do my oil change at the same time (I had an appointment for that later in the week). The light was an indicator of a serious issue. Steve was almost apologetic for the “bad” news. Since I plan to drive this Prius for 300,000 miles and I have no current car payments, these repair costs are to be expected. They had all the parts on hand, took less time than estimated and Steve found a coupon to take $70 off the bill. I will always come back here for service for the next 145,000 miles and buy my next Prius here after we hit the mileage goal. More

Eyeopening A bit disappointed that when I recently purchased the Toyota Care Plus plan, I was not told that I already had the Toyota Care Plus plan. I was not to A bit disappointed that when I recently purchased the Toyota Care Plus plan, I was not told that I already had the Toyota Care Plus plan. I was not told this until I was picking up my truck after my tires were rotated. The service person told me that I had 11 more tire rotations. Huh??? Apparently, the plan was included in the extended warranty I had purchased with my new 2017 truck. I was informed that the recent purchase would be refunded. However, I don't believe I should have had to wait for a refund for a product I had already purchased from this dealership. More

on time and easy work done and explained spoke about next visit, car clean. Work done in estimated time. Got a call for pick up. Greeted nicely by service folks work done and explained spoke about next visit, car clean. Work done in estimated time. Got a call for pick up. Greeted nicely by service folks More

Very positive Ashley is a dream to work with as a write up person, she is straight forward, knows what to look for and is always accommodating. Ashley is a dream to work with as a write up person, she is straight forward, knows what to look for and is always accommodating. More

Quality service Fast, friendly, helpful, professional, and great service. The lady in the Finance Department gave me a complimentary coffee mug. Free coffee has a di Fast, friendly, helpful, professional, and great service. The lady in the Finance Department gave me a complimentary coffee mug. Free coffee has a distinct smooth aromatic flavor. More

Great Sales and Super Service! Anthony Aquino did a great job finding the vehicle I wanted. He was very responsive and worked with my schedule. Ashley in Service (and the service de Anthony Aquino did a great job finding the vehicle I wanted. He was very responsive and worked with my schedule. Ashley in Service (and the service department) exceeded my expectations. More

Great service . Excellent job. Always go back to Toyota for service. They're honest and helpful. Been coming to Toyota for several years. Service Dept keeps my . Excellent job. Always go back to Toyota for service. They're honest and helpful. Been coming to Toyota for several years. Service Dept keeps my car in excellent shape. More

Straight Bizness Takes care of your needs ASAP with a smile & answered all my questions thoroughly.Would recommend this dealership to everyone & looking forward to my Takes care of your needs ASAP with a smile & answered all my questions thoroughly.Would recommend this dealership to everyone & looking forward to my next purchase in the future.✌🏾😏 More

So fast and easy First time into dealership as we are new to the area. quick to get an appointment, easy to transfer info from out of state, and I barely finished my c First time into dealership as we are new to the area. quick to get an appointment, easy to transfer info from out of state, and I barely finished my complimentary cup of coffee before they were done! More