Suburban Toyota of Troy - Service Center

An Exemplary Role Model for Toyota Service!! I just returned from my Camry 35,000 mile maintenance visit with MaryAnn. She continues to provide outstanding customer service, helpful recommendati I just returned from my Camry 35,000 mile maintenance visit with MaryAnn. She continues to provide outstanding customer service, helpful recommendations, and is sensitive to customer financial resources/concerns. I have been dealing with Suburban Toyota through 6 vehicles over 15 years. I now request my purchase/lease deals include a request that she is the lead Service Consultant for my motoring needs. Great representation of Suburban Toyota Quality Commitment! More

Gary was very professional, warm, and concise when helping with my truck. He was very supportive when accomodating my request to expedite a brake service to my truck, in order for me to make it on tim helping with my truck. He was very supportive when accomodating my request to expedite a brake service to my truck, in order for me to make it on time for an evening event I had planned. I would highly recommend him to my friends and family. More

Always a great experience! Mary Ann is so helpful and I feel comfortable in this dealership. The work is done right and in a pretty reasonable length of time. Mary Ann is so helpful and I feel comfortable in this dealership. The work is done right and in a pretty reasonable length of time. More

Excellent as always Took truck in for a recall on the frame and also 4x4 routine maintenance. As always easy drop off and they supplied me with a loner because they were Took truck in for a recall on the frame and also 4x4 routine maintenance. As always easy drop off and they supplied me with a loner because they were going to keep it for a few days. They did the service quickly. More

Very good service experience A service advisor greeted me as soon as I pulled in. My service was completed in an hour (airbag recall) and my other concern was investigated. Since A service advisor greeted me as soon as I pulled in. My service was completed in an hour (airbag recall) and my other concern was investigated. Since no check engine light had come on and the starting issue could not be duplicated, the service technician was unable to find anything wrong. My service advisor was honest about this and I happily went home. So far no repeat of the issue. This is the best dealership/repair facility in my experience. More

great service much better than fox keep giving service better than fox continue to treat people better than fox put people first and not second like fo service much better than fox keep giving service better than fox continue to treat people better than fox put people first and not second like fox More

it was good My oil change was finished in an hour. the waiting room was comfortable. there was coffee and popcorn. I will bring my car back when I need an oil cha My oil change was finished in an hour. the waiting room was comfortable. there was coffee and popcorn. I will bring my car back when I need an oil change. More

Helpful & Efficient Communication with the dealership was great. I need a part and have it installed and Jim (in Parts) Sean (service) coordinated it all. Couldn't be e Communication with the dealership was great. I need a part and have it installed and Jim (in Parts) Sean (service) coordinated it all. Couldn't be easier or happier. Good job guys. More

just an oil change - Oil change service I would recommend this dealership because of the convenience, size and snacks in showroom. Customer employees are always pleasa Oil change service I would recommend this dealership because of the convenience, size and snacks in showroom. Customer employees are always pleasant, polite and informational :) More

Excellent Service. Very helpful and professional. Always a very good experience. Its very possible when the time comes I will purchase another Toyota. Thank you for Very helpful and professional. Always a very good experience. Its very possible when the time comes I will purchase another Toyota. Thank you for all your help. More