Suburban Toyota of Troy - Service Center

I had a great experience last month when I visited Suburban Toyota. I needed to get some routine maintenance done on my 2008 Sienna. Joe greeted me almost immediately, and he was very attentive to m Suburban Toyota. I needed to get some routine maintenance done on my 2008 Sienna. Joe greeted me almost immediately, and he was very attentive to my needs. After he took my information down, he arranged for a dealer shuttle to drop me off at work. I was surprised at the level of service from a non-luxury dealership. I would definitely recommend this dealer to people I know. More

MY WIFE AND I WERE IN TOWN FOR THE WEEKEND AND NOTICED THAT WE HAD VERY LOW AIR PRESSURE IN THE BACK TIRES ON MY FORD FIVEHUNDRED, EVEN THOUGH THE DEALER WAS ABOUT TO CLOSE, JOSEPH SERVICED US WITH PROFES THAT WE HAD VERY LOW AIR PRESSURE IN THE BACK TIRES ON MY FORD FIVEHUNDRED, EVEN THOUGH THE DEALER WAS ABOUT TO CLOSE, JOSEPH SERVICED US WITH PROFESSIONAL AND GREAT CUSTOMER SERVICE SKILLS. THANK YOU JOSEPH FOR YOUR GREAT ASSISTANT More

Joseph is very knowledgeable, helpful, and friendly. I believe that he and others at Suburban Toyota are outstanding to work with. I completely trust this dealership to perform high quality work on our c believe that he and others at Suburban Toyota are outstanding to work with. I completely trust this dealership to perform high quality work on our cars (my family takes four different Toyota's to their dealership for service). More

I trust suburban toyota for all my car maintenance. They do all of my oil changes and they don't always find "extra" work that needs to be done so I believe they are genuinely interested in my satisfaction do all of my oil changes and they don't always find "extra" work that needs to be done so I believe they are genuinely interested in my satisfaction and not just trying to make a fast buck. Joseph Francis is always courteous, professional and knowledgeable. I am fortunate to have him and I won't take my car anywhere else. I rely on his expertise and advice on how to maintain my car. It takes the worry out of owning my car. More

I have given this dealership this rating due to its service department and offering free loaners when your car is in the shop. The service dept is so accomodating. Joseph always explains what is wron service department and offering free loaners when your car is in the shop. The service dept is so accomodating. Joseph always explains what is wrong and how to get it fixed with great explanation. The prices are comparable to other shops since I have price compared. Finally, the people in service have been there for years and respect the owner, that says a lot about the business practices. Trisha Bright More

I have always felt that my life and schedule are accommodated. I have been dropped off and picked up from work when my car has been kept for the day for repair, maintenace, etc. And have even left accommodated. I have been dropped off and picked up from work when my car has been kept for the day for repair, maintenace, etc. And have even left with a loaner car if my car had to stay overnight. It's the only place I take my car...even for oil changes. More

Excellent service department. Joseph Francis is the reason I only take my car to Suburban for service. He is very friendly, polite, and honest. He always has me in and out on time and is very knowledge reason I only take my car to Suburban for service. He is very friendly, polite, and honest. He always has me in and out on time and is very knowledgeable and can answer all of my questions and concerns. I trust him so much that I have recommended all of my friends and family to him and suburban toyota. More

I am very pleased with the assistance I received in the service department. Joseph was extremely professional and helpful. I definitely plan on returning to Suburban Toyota in the future should my vehicl service department. Joseph was extremely professional and helpful. I definitely plan on returning to Suburban Toyota in the future should my vehicle need additional services. Thank you for the pleasant experience! More

I have been going to Joseph Francis for the last 7 years for maintenance on my Toyota car. He is the only service person I trust. He is honest, caring and effectively explains the maintenance required on for maintenance on my Toyota car. He is the only service person I trust. He is honest, caring and effectively explains the maintenance required on my car. He is the reason I purchased my second Toyota. I was not as happy with the salespeople at this dealership and if it wasn't for Joseph - I probably wouldn't have purchased my second Toyota. More

BECAUSE OF JIM KREGER'S HELP AND ADVISE I HAVE HAD NOTHING BUT COMPLETE SATISFACTION FROM THIS DEALERSHIP; SUBURBAN TOYOTA-SCION. MY RECENT VISIT TO SERVICE WAS AN EXPERIENCE THAT I WILL ALWAYS REMEM NOTHING BUT COMPLETE SATISFACTION FROM THIS DEALERSHIP; SUBURBAN TOYOTA-SCION. MY RECENT VISIT TO SERVICE WAS AN EXPERIENCE THAT I WILL ALWAYS REMEMBER. I APPRECIATE ALL THE HELP FROM SERVICE MGR. JIM KREGER IN TAKING CARE OF MY PROBLEMS. More