Suburban Toyota of Troy - Service Center

Greg Johns is friendly,helpful and knowledgeable.He makes visits to the service department as painless and pleasant as possible.Great job Greg.You are appreciated. visits to the service department as painless and pleasant as possible.Great job Greg.You are appreciated. More

Excellent service today from the service department! They worked on my Prius which was in for a recall. Thank you to Jim and the other guys! They worked on my Prius which was in for a recall. Thank you to Jim and the other guys! More

The technicians at this dealership could not figure out the problem that i took the car in for 3 visits. Each time they claimed it was a different part, ordered it, and then the day they were to install it the problem that i took the car in for 3 visits. Each time they claimed it was a different part, ordered it, and then the day they were to install it, suddenly it was a different part. An outside company evaluated the car and could tell me in 5 minutes it was the amp--something it took this dealership hours and days to diagnose Further, since they made me pay for a part they did not put it, they told me they would give me a refund. They then proceeded to ignore all my calls and not call me for 2 weeks even though i left several messages. I finally left a message with the main manager telling him I have put the issue into credit card dispute and suddenly he called back and said the check will be in the mail today. NEVER TAKE YOUR CAR HERE. More

After three flat tires in 3 months, Toyota was able to discover the problem with my tire & resolve it by simply replacing a valve stem on my tire. No other tire dealer was able to determine what the issu discover the problem with my tire & resolve it by simply replacing a valve stem on my tire. No other tire dealer was able to determine what the issue was. More

Not only was the main reason for my visit addressed, but additional services I requested were met with exceptional customer service. Jim Kreger made sure that all the work on my vehicle was done, and provi additional services I requested were met with exceptional customer service. Jim Kreger made sure that all the work on my vehicle was done, and provided me with a loaner vehicle so that I would be able to run my errands and take care of the things that I needed to that day. I appreciate his effort in meeting my needs since I was not going to be able to return to Suburban for the necessary additional work because I was starting a new job. He was pleasant to work with and made me feel like Suburban cared about their customers' satisfaction on all fronts. Thank you, Jim, for the best service I've received in a very long time! More

My 2002 RAV4 had transmission issues consistent with an extended Toyota warranty. I took the vehicle to Suburban for repair and could not have had a better outcome. No hassle over the warranty covera extended Toyota warranty. I took the vehicle to Suburban for repair and could not have had a better outcome. No hassle over the warranty coverage, and when it became clear my vehicle would be out of service for an extended time, Jay arranged a loaner. I appreciate the professional service I received at Suburban Toyota. More

My engine light came on on Sunday, went into the dealership on Monday morning with no appointment. Was promptly greeted, was given a ride to work and called within a few hours with Assistant Service dealership on Monday morning with no appointment. Was promptly greeted, was given a ride to work and called within a few hours with Assistant Service Manager Jay Tuttle telling me that he got the repair covered under warranty, saving me about $500. I would never have thought to ask about a warranty, so I cannot tell you how much I appreciate Jay just automatically doing that! Another excellent visit to Suburban Toyota to fix my most wonderful Toyota Rav4! More

My red light on the dashboard wasn't a computer fix- it was telling me that my truck's engine is shot. Josh did a good job of breaking the news to me, answered a lot of questions, and helped me figure out was telling me that my truck's engine is shot. Josh did a good job of breaking the news to me, answered a lot of questions, and helped me figure out what next steps to take. Very good service. More

Thorough analysis and job well done. They discovered a bad water pump even though I had no symptoms of it. The one they had in stock was not working properly so I received a loaner car while waiting for bad water pump even though I had no symptoms of it. The one they had in stock was not working properly so I received a loaner car while waiting for the part to come in. The staff were all super friendly. My next purchase will definitely be a Toyota - love my little gray Matrix! More