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184 Reviews of Suburban Toyota of Troy - Service Center
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May 13, 2016
Alignment turned into Horror! Do not go here for maintenance My scion has 50k miles, no alignment problems, drives straight, even drove it to florida and back no issues. Last month I got new tires so I decided t My scion has 50k miles, no alignment problems, drives straight, even drove it to florida and back no issues. Last month I got new tires so I decided to get an alignment (its recomended to get alignment everytime you get new sets of tires). I decided to pay extra by going to the dealership because I thought I would get the best service. I was wrong?! After driving off the dealership, I notice the car started Pulling to the Right! I waited another day to see if it change but no, My car is now pulling to the right! So I called the dealership and told me to take it back to the dealeship and said they would "take care of it". I went to the dealership the next day and the service rep who I spoke with on the phone and said shell be there to " take care of it " was not there. So i said thats fine, instead, a service rep name Andy took my car to get checked. After 1 hour waiting, he came back and said they could not do a full alignment because the "rear adjust arms are locked and rusted". I asked him why? He said "because your car is old". First of all my car is only 50k miles. Garage kept. No visible rust. Second, I was thinking why did the dealership let me drove off knowing that they only did half of the alignment? Were they thinking I wasnt going to notice? Im not a mechanic my self but I can tell if a car is pulling/driving to the right. So I spoke with the service manager cause all the response from this andy the service rep is "I Dont Know" . Dean the service manager spoke to me and said the same thing and added that I need to pay $400 for that adjust arms that are not even broken to begin with for them to be able to do a full alignment. I told him its not broken and my car was driving straight before half xxx alignment. He told me theres nothing he could do. I spoke with their boss Jeff K and said the same thing they couldnt do anything. I went to better business bureau and also said they could not resolve it. My car is still pulling to the right. This experience made it clear to me not to ever go to this dealership anymore. I have a lot of family and friends that buys toyota and go here, I will start telling them to go to a different toyota dealership. If you want good service Do not Go to suburban toyota More
by ScionGuy
Employees Worked With
Andy (service rep), dean (service manager), jeff kessler, michelle (service rep)
November 05, 2015
complete rip off Today I was on Suburban toyota of troy. I went there for oil change and fire rotation. They said my car not due for oil change but I need to do fire r Today I was on Suburban toyota of troy. I went there for oil change and fire rotation. They said my car not due for oil change but I need to do fire rotation. After few moment service rep came to me and said my car rear brakes are not good need to change and gave an estimate for over $350. I said not rite now. Than, after another 10min later, service rap boss came to me and ask me to do it. I said no I can not afford at this point. They tried to scare me and said it could make problem on your car. After I get out from dealer I went to bell tire. Bell tire inspect my car and said my car brakes are very good. I don't need to change. I have no idea about other dealer or other people experience but I am never going to trust suburban Toyota of Troy anymore. I was lucky today that I did not step on their trap. Now think about how many people they are doing the same thing and making people pay for nothing and while they are taking the car to fix the problem who knows they are not making another problem for your car. If they make another problem then you you will go there again and they will rip you off again. Friends do not go there anymore for any issue on your car. More
by Suburban toyota of troy complete rip off
Employees Worked With
kevin
September 15, 2015
HEART-FELT APPRECIATION! ASHLEY WRIGHT, I CAN'T EXPRESS ENOUGH HOW MUCH I APPRECIATED YOU TAKING THE TIME TO SHOW YOUR CONCERN FOR THE CUSTOMERS. YOU DISPLAYED PATIENCE PROFES ASHLEY WRIGHT, I CAN'T EXPRESS ENOUGH HOW MUCH I APPRECIATED YOU TAKING THE TIME TO SHOW YOUR CONCERN FOR THE CUSTOMERS. YOU DISPLAYED PATIENCE PROFESSIONALISM DEDICATION WHICH IS CERTAINLY AN ASSET TO TOYOTA. I WISH THERE WERE MORE ASHLEY'S WHEN IT COMES TO CUSTOMER SERVICE AT THE DEALERSHIP. IT WOULD MAKE OUR EXPERIENCE MORE ENJOYABLE AND KNOWING THAT WE ARE GOING TO RECEIVE THE BEST SERVICE, HONEST SERVICE AND TRUSTWORTHY SERVICE POSSIBLE! THANK YOU, THANK YOU THANK YOU, ASHLEY! DEBORAH HOLSTON. More
by Deborah7
Employees Worked With
Ashley Wright
January 19, 2015
Service Experience Got my Toyota Camry serviced today. I had a little miscommunication with the service adviser. I wish my adviser took time and explained a little more Got my Toyota Camry serviced today. I had a little miscommunication with the service adviser. I wish my adviser took time and explained a little more about the coupons and charges. Everything else went good. More
by arielxavier
Employees Worked With
Matt
November 25, 2014
okay at buying, bad financial service on refund On 6/30/2014, I purchased a Corolla from this dealership, together with two services: Dent Repair(provided by Dent Zone, TX) and Wheel/Tire(provided b On 6/30/2014, I purchased a Corolla from this dealership, together with two services: Dent Repair(provided by Dent Zone, TX) and Wheel/Tire(provided by Suburban Toyota) ($1298 package in total). The financial person (MT) told me I could cancel these services anytime. On Tuesday, 7/29/2014, I went to this Dealership and asked to cancel the two services. MT had I signed a form (I asked if I need date it, MT told me 'no need to'), telling me that I was all set and the the amount would be deducted from my loan. On 10/17/2014, I wanted to pay off my loan and checked with my lein holder, finding out that the above mentioned services were still not cancelled. The next Monday (10/20/14) I went to the dealership to have my 5000 mile maintenance, and brought this up to my salesman. He appeared to be surprised and raised my question to M T. They then stepped out of the office, saying that it usually took 45 days or more to cancel. MT also told me not to pay off till the services got cancelled. Couples of days later I got a letter from the Dent Zone, saying that my cancellation requested on 10/21/2014 (not July 2014!!!) has been processed, and the refund check was sent to suburban Toyota. I called Dent Zone and was told that they received a cancellation form on 10/22/2014, with the date 10/21/2014 next to my signature. Apparently it's MT or somebody in suburban dated the form. I went to Suburban Toyota again on a Saturday (11/1/2104), but both my salesman and the financial person were off that day. A man (the manager, I guess) received my complaints. This 'gentleman' insisted that it took 4-8 weeks to cancel the services, and kept saying "what job do you do? Don't you know that the documents could sit on the manager's desk for 2-3 days before get signed?" He also said they process this kind of issues (such as my cancellation request) when a month nears end and said it's just a coincidence that my 2nd request to cancel my services on 10/20/2014, and my Dent repair service got cancelled on 10/21/2014 by the service provider. Before I left, he promised to look into it and would give me a call the next Monday, which I never received. On 10/29/2014, I paid off my loan. I went to suburban again on 11/15/2014, and was told the refund from Dent Zone was sent to my previous lien holder (Huntington). The manager told me to go to Huntington for it. MT was 'surprised' that my service was not cancelled in July and said he would contact Dent Zone, and would call me the next Monday--he did not call. He also said I did not need to go to Huntington for the refund. So who's right? the manager? MT? BTW, I did stop by a Huntington branch on the way home, and was told to go to the dealer. What a manager! The Tire/Wheel service was provided by suburban itself. Even so, they have not refunded me. And now it's almost December, after 3 visits to suburban, I still have not received my refund for the two services I cancelled in July 2014. I guess this dealer will never admit that I went to cancel the two services in late July 2014. This is a big lesson for me -- DATE the forms you sign!! Because of this dealership's misconduct, I lost money (paid more interest) and lost the chance to get free repair of a dent on my car-should I know that my service was not cancelled until almost 3 months after my cancellation request. I also paid more for the cancelled services (4 months service instead of less than 1 month) They never apologized, not a single word. Cancellation takes 4-8 weeks!!?? 1: Please do not fool your customers!!! 2: it's 4 months from the day I went to suburban to cancel. And every time you have to physically go to the dealership, my phone calls to MT was never picked up, nor did he call back, and my emails to them get no replies. Although they said "I'll call you on such a day" before I left the dealership, I never got the call. I would never recommend this dealership to my friends. Once you paid them, you are nothing anymore. I just have the thought that they might intentionally do not let me date my form. It's really evil, should it be true. I like the car I bought. But you can buy a car from any dealer, it's the service that is much more important. More
by lzc
Employees Worked With
Scott Tekely, Mike Talampas
August 23, 2014
Outstanding service by Greg Johns My service experience over the years with my 2 Toyota cars with Greg Johns has ALWAYS BEEN OUTSTANDING. Greg is polite, knowledgeable and honest about My service experience over the years with my 2 Toyota cars with Greg Johns has ALWAYS BEEN OUTSTANDING. Greg is polite, knowledgeable and honest about what is needed(and not needed) for my car. It's good to know that there is a car dealership that can provide that service, something that most people, quit frankly, don't expect. Craig Daly More
by Bozos
May 21, 2014
Horrible experience at Suburban Going by the reviews for Suburban Toyota I had my appointment at Victory Toyota cancelled for a part recall. I scheduled the service appointment with Going by the reviews for Suburban Toyota I had my appointment at Victory Toyota cancelled for a part recall. I scheduled the service appointment with them well in advance. I drove 40 miles to Suburban on a Saturday early morning to find that they do not have the part. It was really frustrating since they knew I was coming in for a part recall. The person at the service desk (Greg - not sure if I got the name right) was very rude and also did not seem to be apologetic in his behavior. A big disappointment for driving all the way on a weekend and not having the job done. More frustrating was the rude behavior. Francis More
by francisglobo
May 02, 2014
Consistent Toyota Service I have never had anything but superior service from MY Toyota Dealer. Garrett and his associates have always taken very good care of me and my vehic I have never had anything but superior service from MY Toyota Dealer. Garrett and his associates have always taken very good care of me and my vehicle (2007 Prius). May I add, I've grown to expect this type of service from Toyota. Thank you More
by frown1
Employees Worked With
April 13, 2014
Service that is definitely unsurpassed and unparalleled. I have driven many different cars and have had all those cars serviced throughout the years, however, the service that I receive at Suburban Toyota wi I have driven many different cars and have had all those cars serviced throughout the years, however, the service that I receive at Suburban Toyota with, Greg Johns, and his team are truly unmatched. They go out of their way to go that extra mile to make servicing my car painless. Usually when they give an estimated time of repair, the repair is completed far less than the estimated time given. I trust this service manager and know that he will ensure my car gets serviced properly. I have peace of mind that when my car goes in for service once, it's not going back into the dealer for the same thing again…. this is priceless! More
by nevinerojas
November 04, 2013
I will never go back to this dealership again. I went in for an oil change (I had just discovered their offer of free oil changes for Toyota's exceeding 100,000 miles). The technician left the carpet prote for an oil change (I had just discovered their offer of free oil changes for Toyota's exceeding 100,000 miles). The technician left the carpet protecting paper in my car and also rifled through my glove compartment, knocked items onto my floor and left them there. I called my service adviser, Katie, to complain - no call back. I sent a contact form to the dealership - no response. I'm assuming I was treated this way because I took them up on their free offer and turned down the services they suggested I pay for. Never again, free or not. More
by jamw36
