Suburban Toyota of Troy - Service Center

No attention to detail Have been coming here for four years. Always felt hustled to buy something I didn't need. Showed me filters (air and cabin) that did not come from my Have been coming here for four years. Always felt hustled to buy something I didn't need. Showed me filters (air and cabin) that did not come from my car. Lost all service records for my car and said vehicle had not been here in four years. More

Disappointed I just purchased a 2017 4runner and brought it in for its 5k service. I added to my service appointment that I would like the balance checked on my ti I just purchased a 2017 4runner and brought it in for its 5k service. I added to my service appointment that I would like the balance checked on my tires due to some vibration at highway speed. Upon arrival the service adviser immediately tried to write off my concern. The service I was in for included a tire rotation so I figured it wouldn't be a big deal to check balance. When my car was done I discovered there was no note on my service order about the vibration and the balance had not been checked. When I asked about it the I was told in a rude tone "there is nothing wrong with your vehicle". I use to be a service writer, there is no way you can tell visually if a tire is out of balance unless something is very wrong. Further more this service includes a wash and vacuum. They didn't do a great job on the wash like they have in the past and they didn't vacuum at all. Strongly considering taking my business else where. More

Dennis is great. Brought cat is for service, knew I would need a new car is a couple years. Dennis talked to me and showed me there were still good people left in the Brought cat is for service, knew I would need a new car is a couple years. Dennis talked to me and showed me there were still good people left in the car sales industry.. More

great customer service in the service department We've taking our RAV4 to this dealer several times, and always leave satisfied that we received reasonable service at a decent price. Maryann McGee i We've taking our RAV4 to this dealer several times, and always leave satisfied that we received reasonable service at a decent price. Maryann McGee is a great service team consultant who explains the results of the checks very thoroughly. More

at least its Christmas. Really nice Toyota dealership for this area. The staff seems to change like the seasons up in the service lane but they have great Master techs that t Really nice Toyota dealership for this area. The staff seems to change like the seasons up in the service lane but they have great Master techs that take good care of my Avalon. Mitchell did great. The only thing that kind of bothered me is there was a service advisor up front, she seemed a little discombobulated, as more overwhelmed and frustrated then eager to offer customer service. Ashley tried to reject my service appt as she stated they were too busy. But mitchell steped up and helped me.out. Merry Christmas. More

never again Never visit this service department again worst experience ever identify additional repairs needed just started doing them and did not take my time in Never visit this service department again worst experience ever identify additional repairs needed just started doing them and did not take my time into consideration all I wanted was an oil change 6 hours later I finally was able to leave with my vehicle More

Started with the service department and now I had my grandmothers Toyota RAV4 and although it was a troubled car, the service department was great! They explained everything thouroly and did eve I had my grandmothers Toyota RAV4 and although it was a troubled car, the service department was great! They explained everything thouroly and did everything possible to help any situation. When it was time to get rid of the car, the dealership offered me the best price for my car in cash and I leased a new Camery from Ray Sadler. He gave me an unbeatable price on a lease and I was sold. I do not have a negative thing to say about the dealership or anyone in it. 10/10 More

people are very friendly I had my car engine change for my Toyota Camry 2007. people are very friendly and very much helpful. I am very happy with their service I had my car engine change for my Toyota Camry 2007. people are very friendly and very much helpful. I am very happy with their service More

My Avelon service Suburban Toyota is the first dealership service department that I look forward to visiting. First of all, I want to compliment Matt, the service manag Suburban Toyota is the first dealership service department that I look forward to visiting. First of all, I want to compliment Matt, the service manager for his kind and attentive service..he makes the customer feel confident that their Toyota will be serviced properly and at a price that is fair. Secondly, I want to compliment Adam, who last wrote up my order. As it turned out, my car needed some extra service. I had several appointments later in the day and Adam said he would take care of me. He loaned a beautiful Sienna for me to drive to my appointments. When I picked up my car it was serviced beautifully. It is an absolute pleasure to visit Suburban Toyota. More