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184 Reviews of Suburban Toyota of Troy - Service Center
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July 19, 2019
Excellent service I was late for my appointment but there was no problem and the staff was professional and friendly. The work was done within an hour. I was late for my appointment but there was no problem and the staff was professional and friendly. The work was done within an hour. More
by Syd03
Employees Worked With
Matt Marziali, Mary Ann McGee
June 28, 2019
Question about a repair As long loyal coustomer that I have come to this location. I came two days ago to do an oil change and with Sean Kowalik. Everything went well, he tol As long loyal coustomer that I have come to this location. I came two days ago to do an oil change and with Sean Kowalik. Everything went well, he told me my radiator is leaking. I said ok thank you and I’ll need to think about it. Today I called the customer service and wanted to get more detailed information about the radiator leak. I asked if this is the radiator concerning the compressor/engine....if the antifreeze was leaking when they did the test..??? The customer service lady didn’t understand what I was asking and when I asked to talk to Sean he was answering my question in a very rude tone. As if I’m stupid/ talking in nonsense and I should know what is the radiator. I always dealt with Mary Ann and never had this problem, even if I don’t know what are the parts of my car needs fixing and any details I wanted...she replies in a very appropriate and decent way. More
by Paula
Employees Worked With
Sean Kowalik
February 12, 2019
Great service, always Mary Ann McGee answered my questions and went out of the way to make sure I was satisfied with the answers. Good experience when ever I visit the serv Mary Ann McGee answered my questions and went out of the way to make sure I was satisfied with the answers. Good experience when ever I visit the service department. More
by Jtrewn
Employees Worked With
Mary Ann McGee
November 17, 2018
Exemplary Service, Extraordinary People, Exceptional Product Good Afternoon. I wanted to send a shout out about my Service Adviser Mary Ann McGee. I've been working with Mary Ann for some time and with several Good Afternoon. I wanted to send a shout out about my Service Adviser Mary Ann McGee. I've been working with Mary Ann for some time and with several different Toyota vehicles. Her communication skills with customers is excellent; she greets me by name, always inquires about how my day is going, asks what concerns I have about my vehicle, inquires if there are any other questions, then reviews the reported problems with me. I feel listened to, respected, and valued as a customer. She invites me to enjoy coffee and relax if I'm waiting, keeps in touch with me about the progress of work, and lets me know my vehicle is ready. I try to remember to ask if I can get my car washed but she has already taken care of that.. My automotive needs have changed over time and Suburban Toyota not only exceeds them but anticipates my questions. My shopping for Sales and Service is simple now: I identify the New Car Salesperson I want to work with, ask for Mary Ann as my Service Adviser, then ask for their recommendations. I trust them enough to identify a car, suggest options, and recommend the color! Yes, they'r that good!! MESSAGE TO TOYOTA CORPORATE AND SUBURBAN TOYOTA UPPER MANAGEMENT-Your staff mean more to me than my vehicles. I can always get another/other cars, but I can't easily find outstanding people! More
by JerryC
Employees Worked With
Other Employees :
Logen Romain, Mary Ann McGee
November 09, 2018
Routine maintenance they stained the car seat New car brought in for routine maintenance when returned car seat stained. Vehicle brought back and they denied doing it. I do not recommend this deal New car brought in for routine maintenance when returned car seat stained. Vehicle brought back and they denied doing it. I do not recommend this dealership. More
by Ball Park Frank
Employees Worked With
Sean Kowalik, Chris Shade
September 12, 2018
Run unethical This service manager has lied to me from day one. Came in for sensors, under warrenty, found small scratch on bumper said due to bump. Had bumper re This service manager has lied to me from day one. Came in for sensors, under warrenty, found small scratch on bumper said due to bump. Had bumper repaired picked up car, still not fixed. 138 miles put on car, what? Unethical More
by Aquabike
Employees Worked With
Steve Hough
August 27, 2018
Wonderful staff! Excellent customer service This was my first time at the service department at the dealership. I took in our 2007 Camry Hybrid because several maintenance lights were on and we This was my first time at the service department at the dealership. I took in our 2007 Camry Hybrid because several maintenance lights were on and we had just crossed over 150,000 miles. After the inspection there were multiple items that needed to be fixed. Chris (assistant service manager) explained each one in detail and showed the prices for them all upfront. I asked to talk with the mechanic directly and it was no problem! Chris took me back and the mechanic (Neil) walked me through and showed me everything that was wrong with the vehicle, highlighting the critical items that needed to be fixed vs. the lesser important items. He explained everything in detail to me and allowed me to make a well informed decision. I never felt pressured at all into an upsell of the service. I decided to have them fix the all critical items and left some of the lesser important to another date. I ended up spending the entire day there due to the extent of the repairs that needed to be done. The staff was so wonderful! From Emily and Amy in the Checkout area to Kenzie and JC in the sales department, to Chris and Neil, you guys are awesome! Thanks for a wonderful experience. I would highly recommend them all ! More
by toyotacamrygurl1992
Employees Worked With
Chris Cannizzaro, Amy & Emily in Checkout, Neil (mechanic) , Joe Chartier, Makenzie Burk
July 31, 2018
Sean is great! Sean is a great guy and makes the experience at this dealership seamless and straight to the point. He ensures that you are in and out in no time and Sean is a great guy and makes the experience at this dealership seamless and straight to the point. He ensures that you are in and out in no time and is willing to answer any questions regarding your current maintenance in a very friendly manner and will guide you into making the decisions needed in order to keep your vehicle up to date. Everytime I come to this dealership to get my vehicle serviced Sean nevertheless makes me feel like I am at home and I am very appreciative of this! More
by Ajuncaj
Employees Worked With
Sean Kowalik
March 02, 2018
Understanding, Competent Professional Mary Ann has been outstanding in listening to my automotive concerns and recommending service based on my needs and my budget. I don't shop anywhere Mary Ann has been outstanding in listening to my automotive concerns and recommending service based on my needs and my budget. I don't shop anywhere else for automotive sales, service, or parts. Suburban Toyota has it all! More
by JerryC
November 02, 2017
Very helpful Shaun is great. Has gone over and beyond with helping me with my car's service needs and in educating me throughout the years. Very knowledgeable a Shaun is great. Has gone over and beyond with helping me with my car's service needs and in educating me throughout the years. Very knowledgeable and helpful. Highly recommend if you want peace of mind. More
by christa
Employees Worked With
Sean Kowalik
