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Suburban Toyota of Troy - Service Center

Troy, MI

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184 Reviews

184 Reviews of Suburban Toyota of Troy - Service Center

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August 03, 2019

Awesome Service Upon arrival I was immediately greeted & taken care of. The service person examined my tires and determined that one tire had to be replaced. Approxim More

by Brian5558
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Douglas
Aug 13, 2019 -

Suburban Toyota of Troy responded

Hi Brian, thank you so much for your positive comments about Suburban Toyota!

July 27, 2019

Everyone was so helpful! Everyone bends over backwards to please! I drove in without an appointment for the 15,000 service and mentioned how dissatisfied I was with the Entu More

by JG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
George Varughese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A few others connected with installing Apple CarPlay in my car, Steve Hough
Jul 29, 2019 -

Suburban Toyota of Troy responded

Thank you for your kind words and this wonderful review!

July 26, 2019

Pleasant experience The staff is always prepared. Answers any questions. Give you a heads up on any future needs, I.e. future need for tires. The wait is always reasonabl More

by twinkletoes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley in service, Lazer Volaj, Mary Ann McGee
Jul 29, 2019 -

Suburban Toyota of Troy responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Toyota!

July 24, 2019

Welcomed my 2017 Corolla home I had recently purchased a used 2017 Corolla from another dealership (not Toyota) for my daughter that was in college a few states away. We encounte More

by Mrseanjohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley
Aug 05, 2019 -

Suburban Toyota of Troy responded

Hello, thank you; we appreciate your feedback!

July 22, 2019

5k Service Tire Rotation Thank you for getting me in and out of service so quickly! Everything was so seemless. Appreciate your dept taking the time to make sure I knew abou More

by abussom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Marziali, Alex Ramin
Jul 23, 2019 -

Suburban Toyota of Troy responded

Hi, thank you so much for your positive comments about Suburban Toyota! We can't wait to see you again, have a great day.

July 22, 2019

Ashley is great service coordinator Everything is explained in detail, opportunities for discount coupons are made and updates are done well and in a timely fashion and Dennis always sto More

by Fabian1281
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Elsalman
Jul 23, 2019 -

Suburban Toyota of Troy responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Toyota! Thanks again for taking the time to leave us this information about your recent visit. Take care!

July 22, 2019

Joseph Chartier I have always been treated like a queen when I bring my car in for service. Your staff is very professional and get me in and out in a timely manner. More

by Joanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Marziali, Joe Chartier
Jul 23, 2019 -

Suburban Toyota of Troy responded

Hi Joanna! We're so happy we were able to help you out!

July 20, 2019

Excellent Service In the short duration when the service personnel attended to my Prius, they identified issues that I did not report and fixed them on getting my appro More

by Kumar2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Kowalik
Jul 23, 2019 -

Suburban Toyota of Troy responded

Thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Suburban Toyota

July 19, 2019

Great Experience I've been using this dealership for all maintenance and repair, also purchased a new vehicle as well. all employees are very friendly and profession More

by Hiro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Kowalik
Jul 23, 2019 -

Suburban Toyota of Troy responded

Hiro, reviews like this give us motivation and help us ensure we provide high-quality care!

July 19, 2019

Recent Service on my 2015 Prius As always, when I bring my vehicle in for maintenance / service, everyone is very friendly, knowledgeable and quick to make sure everything is taken c More

by Pam G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hough, Lazer Volaj, Mary Ann McGee
Jul 23, 2019 -

Suburban Toyota of Troy responded

Hi Pam G! We're so happy we were able to help you out!

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