Suburban Toyota of Troy - Service Center

Cornielius, stationed in the welcome center, was a joy to deal with. Sam, from the service center, who was engageing and friendly, did an exceptional job. Rosie was most pleasant and very helpful. Thank y deal with. Sam, from the service center, who was engageing and friendly, did an exceptional job. Rosie was most pleasant and very helpful. Thank you all for making my day. I'll be back! John More

Terrible, liars and thieves. I spent $252 on an estimate based on a check engine light and got an estimate of over $4300. I am pretty sure they only read the codes and decided to I spent $252 on an estimate based on a check engine light and got an estimate of over $4300. I am pretty sure they only read the codes and decided to estimate any possible diagnoses and some extras thrown in. I went somewhere else and paid $200 for a new O2 sensor installed. I will be taking 3 other cars in my family elsewhere in the future and tell the tale whenever I have the opportunity. Cornelius Brown. More

last visit was on 11/22 and always ask them to check my brakes even they charge me $50.00 to check my brakes and always saying every thing is normal . this Monday 05/15/23 i was visiting to check noise c brakes even they charge me $50.00 to check my brakes and always saying every thing is normal . this Monday 05/15/23 i was visiting to check noise coming from under my car that is about 5 moths after the last visit on 11/22 he came with shock words i have to change back my rotors and pads . I told him last 6 visits i asked to check my brakes and now you coming to tell me that . Now those people no one should trust them any more. More

The people at this dealership are the most curtious group I have ever dealt with. I have ever dealt with. More

What a delight to bring my cars to Suburban Toyota of Troy. All of the service providers are top-notch but we have a special appreciation when we connect with Mary Ann. She really is friendly, pleasant a Troy. All of the service providers are top-notch but we have a special appreciation when we connect with Mary Ann. She really is friendly, pleasant and absolutely knows her automotive stuff. We always feel like we are taking good care of our cars but trust that we are getting done just what needs to be done. We never feel that fear that one can feel at a car shop that might be dishonest or taking advantage. Not here. Not with Mary Ann. Thanks! More

the worst dealer experience i have ever had regarding normal maintenance. I come in for a routine oil change that i already pre paid for....upsell big time on filters....i said ok....save some time doin normal maintenance. I come in for a routine oil change that i already pre paid for....upsell big time on filters....i said ok....save some time doing it myself. Was told I needed duct cleaning because leaves got into my vents during cleaning. Excuse me.....you got the leaves into my air ducts....there was no problem before i came in here....only when i left More

Employees were knowledgeable and helpful with my concerns. Steve really did a great job tracking down all the people we needed to make the purchase. concerns. Steve really did a great job tracking down all the people we needed to make the purchase. More

Steven in service is the best service advisor that I have ever worked with. He called me numerous times to update me on my car. A+ Steven and THANK YOU. ever worked with. He called me numerous times to update me on my car. A+ Steven and THANK YOU. More

Steven was so friendly and helpful, and was great to work with in purchasing my new car. He was in communications with us throughout the entire process, and answered ALL of my questions. No doubt the best with in purchasing my new car. He was in communications with us throughout the entire process, and answered ALL of my questions. No doubt the best salesperson at Suburban! More