Suburban Toyota of Troy

Ray was and is and excllent laid back no pressure salesman. He made the purchase of my sons first car great. We received excellent and quick service. The deal was very smooth and easy. Great expe salesman. He made the purchase of my sons first car great. We received excellent and quick service. The deal was very smooth and easy. Great experience. Angie Santi More

I researched in multiple dealerships on 2013 Camry and finally ended up purchasing it from your dealership. George Varughese right from the beginning was very good to work with. He was extremely patient i finally ended up purchasing it from your dealership. George Varughese right from the beginning was very good to work with. He was extremely patient in answering all questions we had and was very prompt in updating us constantly with any of our requests. I had a great experience overall and will recommend Suburban Toyota Troy and the service of George anytime to my friends. More

The customer service was outstanding. My wife and I enjoyed our car buying experience very much. Kamil Abdullah was the best!! He listened to my wife and I and he worked on getting us exactly what we enjoyed our car buying experience very much. Kamil Abdullah was the best!! He listened to my wife and I and he worked on getting us exactly what we wanted and at a price we wanted to pay. My last car buying experience at Tamaroff of Southfield was less than desirable and I will never buy a car from there again. They were not service orientated. I felt as If their approach was take the car or leave it because the car will sell itself. But at Suburban Toyota I felt as if they wanted my business and it was a great feeling working together. Thank you Suburban Toyota. I will definitely buy my next new car there and I will tell all my family and friends to go there as well. More

This was the best experience I think we've ever had at a car dealership! The sales staff was friendly, personable and went out of their way to make sure they knew exactly what we were looking for. I at a car dealership! The sales staff was friendly, personable and went out of their way to make sure they knew exactly what we were looking for. I would recommend this dealership to anyone, and would definitely come back! More

It was great working with Ray and Andy. I very much liked their service. They got me a perfect deal. I would sure recommend them. their service. They got me a perfect deal. I would sure recommend them. More

Excellent sales person. We recommend him because he makes everything clear and gives choices to customer not mandating them at all. Plus we had previous car which is excellent product and we just love makes everything clear and gives choices to customer not mandating them at all. Plus we had previous car which is excellent product and we just love it. More

This is a follow up review regarding the terrible treatment I experienced from Toyota Surburban's Dennis Barrera and the lease turn in process. I am pleased to say that the same day I submitted my r treatment I experienced from Toyota Surburban's Dennis Barrera and the lease turn in process. I am pleased to say that the same day I submitted my review, the Sales Manager Dan promptly responded to my review. He was very apologetic, took complete ownership of the mistakes and then he went as far as to offer me a $50 giftcard for my troubles. Dan, thank you so much for your EXCELLENT customer service, you can be assured that you have rectified this matter and I am very pleased with the overall outcome. Gayvon Cooper More

MY 2010 TOYOTA RAV 4 ALONG WITH THE ODOMETER READING MY 2010 TOYOTA RAV 4 ALONG WITH THE ODOMETER READING PAPERWORK WAS TURNED INTO THE DEALERSHIP ON FEB 27TH, TWO MONTHS LATER I RECEIVE A CALL FROM TOY MY 2010 TOYOTA RAV 4 ALONG WITH THE ODOMETER READING PAPERWORK WAS TURNED INTO THE DEALERSHIP ON FEB 27TH, TWO MONTHS LATER I RECEIVE A CALL FROM TOYOTA FINANCIAL REGARDING THIS LEASE TURN-IN AND WHEN I WAS PLANNING ON TURNING IN THE VEHICLE, I TOLD THEM THAT I HAD TURNED IN THAT CAR TWO MONTHS AGO, WHY AM I BEING CONTACTED, SO IT WAS SUGGESTED THAT I CALL THE DEALERSHIP TO FIND OUT WHAT'S GOING ON. SO I CALL THE DEALERSHIP TO INQUIRY WHY I'N STILL BEING CONTACTED WHEN I TURNED THE CAR IN 2MONTHS AGO. I SPOKE TO DENNIS BARRERA AND EXPLAINED TO HIM THE SITUATION, HE SAID THAT HE DID INDEED HAVE THE KEYS BUT HE DID NOT HAVE THE ODOMETER PAPERWORK AND PROCEEDED TO TELL ME THAT ULTIMATELY I WOULD HAVE TO COME INTO THE DEALERSHIP TO SIGN OFF, BUT INSTEAD OF SAYING TO ME, MS. COOPER LET ME CALL YOU RIGHT BACK AND DOUBLE CHECK ESPECIALLY SINCE YOU ARE SAYING YOU DID TURN IN THE PAPERWORK HE DID NOT, SO I HAD TO DRIVE ALL THE WAY TO THE DEALERSHIP AND WHEN I GOT THERE HE COMES OUT WITH A COPY OF SAID PAPERWORK SAYING THAT HE DID FIND IT AND HE HAD FAXED IT OVER TO TOYOTA FINANCIAL. I WAS LIVID FOR TWO REASONS, HE WAS PLAIN RUDE TO ME THE ENTIRE TIME AND WHEN I DID GET TO THE DEALERSHIP, I HAD TO ASK FOR AN APOLOGY FROM HIM FOR HAVING ME TO WASTE MY GAS TO COME TO THE DEALERSHIP WHEN EVERYTHING THAT HE NEEDED WAS ALREADY THERE. I AM VERY UNHAPPY AT HIS CRASSNESS AND HIS UNAPOLOGETIC DEMEANOR. I WILL NOT EVER BUT ANYTHING FROM THIS DEALERSHIP NOR WILL I RECOMMEND YOU ALL TO OTHER PEOPLE. THIS WAS A TERRIBLE ENDING TO A WONDERFUL RELATIONSHIP GAYVON COOPER More

This is my second time buying from Toyota Scion. Garrett is the best salesman there. always very helpful and very down-to-earth and will always make sure you are happy is the best salesman there. always very helpful and very down-to-earth and will always make sure you are happy More

Suburban Toyota is by far the best car dealer I dealt with here in America and I went to about 20 of them. I was working with Ray Sadler from Sales and Andy Shayota from Finance. Together these two are a with here in America and I went to about 20 of them. I was working with Ray Sadler from Sales and Andy Shayota from Finance. Together these two are an exceptional team. Given the fact that I have absolutely no credit (new in the country) I was rejected by all banks and car dealers to finance a car even with 50% down. Sadler and Shayota would not take no for an answer kind of guys. They worked all day to help me finance my Toyota Camry SE V6 and get me the best possible rate, which when I shared with some of the people I know was told it’s a very competitive rate even if I have an established credit history which I have none. I also didn’t have to put anything close to 50% down. The finance Manager, Andy Shayota, was in office at a Friday night until 8 PM to make this deal happen calling people on their cell phone in the after business hours. Ray Sadler on the other hand not only stayed with me to see this deal come to fruition but also gave me a lift to Alamo car rental in Detroit airport and back to the dealer premises (hour and a half round trip). He was probably back at home by 10pm that night. I did extensive research and I know they hardly made any money on this deal but despite of that they were more than willing to give their all to help me. Now I have a cool Toyota Camry SE V6 and a credit line that would act as the means to establish my credit score in this country, something that was causing me a lot of distress given that no one wanted to deal with me in the first place due to the lack of a credit history. Thank you Suburban Toyota in Troy. Thank you Ray Sadler and Andy Shayota. You made it happen. More