Suburban Toyota of Troy

Very copoperative, friendly, welcoming people. Explained Very copoperative, friendly, welcoming people. Explained all the concerns with patience. Expected a little higher on Trade in car and finally Were Very copoperative, friendly, welcoming people. Explained all the concerns with patience. Expected a little higher on Trade in car and finally Were also good in price negotiation. More

I went to the dealership as it was near to my home. I am new to Michigan and chose them as they are very close to the place that I have chosen to stay. I was attended by Kurt who is very friendly and polit new to Michigan and chose them as they are very close to the place that I have chosen to stay. I was attended by Kurt who is very friendly and polite and attended to all my requirements. He took a great deal of time to show me the probable options to match my requirements. Infact I chose a car and then next day I changed my choice,obviously to a better one, and he helped me get that car. I was not very sure at first in making a decision considering my constraints but Kurt proposed multiple options to get the car that I wanted. Not only that, infact he suggested me to one of the insurance agents who got me the lowest rates but as I am new to US and this is my first car, due to those constraints I couldn't complete the deal and had to choose the next best alternative. But definitely like to thank him for that as well. I would definitely recommend him if you are visiting this dealership not only because he is very friendly but also he never rushes you to make a decision and helps you in the decision making process. Once the car was finalized, as I needed financing I was referred to Andy(Business Manager) and he is another endearing person. Not only he got me the best rates but he helped me get the possession much sooner than I had expected. He genuinely cares for the money, people put in their cars and proposed multiple options to safeguard the investment in terms of getting extended warranty. He infact offered me a customized package at lower rates. I have interacted with few other dealerships and all I can say is that I am more than satisfied with this one especially because my entire purchasing experience was made superior by Kurt and Andy. Thanks to both of them Cheers Paul More

My husband and I looked at various crossovers for days. We wanted a great vehicle for a decent price and Toyota had been one of our top choices. One thing my husband and I can't stand are pushy people. T We wanted a great vehicle for a decent price and Toyota had been one of our top choices. One thing my husband and I can't stand are pushy people. The folks at Toyota were friendly, energetic and laid back. They also maintained a professional attitude. Don Cherry was awesome. Right from the get go we appreciated his character, style of work and his "selling tactics" which were just being real and genuine...which is exactly what we wanted. Garret offered us two waters while we were waiting for Don. It's the little things that matter most to customers not to mention we were thirsty from car shopping all day :) We appreciate the realness and "non-pushy" attitude of your staff. We were overall very pleased. Thank you! More

From the start Mr. Sadler was open and honest about what he thought he could do for us. He was genuinely friendly and never tried to pressure us into anything, at anytime in the process. The pictures of t he thought he could do for us. He was genuinely friendly and never tried to pressure us into anything, at anytime in the process. The pictures of the CRV was even nicer looking in person than the pictures that were posted online. Suburban also got us a great interest rate which made our payment cheaper than we originally thought. More

It is great experience taking a car in US. Since I was new, but ray on the behalf of Suburban Toyota of troy had provided the relevant info about the car , price etc. which meets my range and also feel t new, but ray on the behalf of Suburban Toyota of troy had provided the relevant info about the car , price etc. which meets my range and also feel the worth of taking it. After driving the car after 2 day , i feel it was a good deal as per my experience with suburaban Toyota. More

I bought a 2013 Toyota Sienna, and the associates that worked with me were all very helpful and accommodating. Thank you very much. Sincerely, jasonrada worked with me were all very helpful and accommodating. Thank you very much. Sincerely, jasonrada More

This is so unusual for me because I have very high expectations and never feel any desire to write a review, much less feel like taking the time to set up an account to write one. That being said, th expectations and never feel any desire to write a review, much less feel like taking the time to set up an account to write one. That being said, the reason why I have given all "5's", is in my opinion, they have earned it. I visited 4 dealers and test drove 10 cars in just a few days, and was frankly tired of the stereotypical games that various sales people were playing with varying degrees of obviousness (all obvious BTW). I didn't get that with Suburban or my salesperson Garrett. We talked cars, I felt like we were both on the same page of mutual respect. I felt he knew what he was talking about, and I felt he understood what I was talking about. I overestimated my time to get to the dealer and was 10 minutes early. He was ready for me with the car sparkling out front. I had to make another appt with another dealer (against my better judgement); I ran late (and communicated it), they still weren't ready when I showed and said the car was getting washed for the test drive as an excuse. The car came around and was filthy with brake dust all over the wheels. This was my third Toyota purchase. I've purchased them all at different dealers locally, out-of-town, and out-of-state. Based on this experience, I will be checking out Suburban Toyota first before anyone else, even though I live 80 miles away. Thank you Suburban More

I had a very nice experience at Suburban Toyota. I initially came in to test drive a car and two days later I have it sitting in my garage right now! The quality of the service that we received was to initially came in to test drive a car and two days later I have it sitting in my garage right now! The quality of the service that we received was top notch. Ray addressed every concern we had and then some. If I'm ever in the market to buy a car again this dealership will be near the top of my list. More

My wife and I arrived on a wet and chilly evening walking around the pre-owned lot. Guy Mulder came out to meet us and asked a few questions, including a price range, to see if he could help us. I was consi around the pre-owned lot. Guy Mulder came out to meet us and asked a few questions, including a price range, to see if he could help us. I was considering replacing a mid-size Saturn station wagon and was not quite sure what I wanted to look at since I didn't want a SUV but a sedan didn't accommodate the occasional need to carry cargo. Guy asked what we thought of the Toyota RAV-4; I said that it might be OK. We then saw a Toyota Venza that had recently come off a lease, a model with which we were not at all familiar with. Guy said that would be a little above the price range, and I replied that I could possibly be somewhat flexible on that. The exterior was somewhat appealing but when Guy showed us the interior we were impressed with the spaciousness and attention to detail and functionality. We asked to take a test drive and again were favorably impressed. So we went inside to talk more seriously. Guy answered a few questions we had and we put down a deposit. The next evening we returned to take delivery. Our only negative commment is that it was not until the signing of the final paperwork were we given information with prices on post-warranty extended service agreements - it was too much to sort through in a short time. More

I recently purchased a new Toyota Prius at Suburban Toyota in Troy. Sue Haji was my salesperson and Andy Shayota was the finance person. Both of them ere extremely professional, helpful, friendly and m Toyota in Troy. Sue Haji was my salesperson and Andy Shayota was the finance person. Both of them ere extremely professional, helpful, friendly and made the experience very easy and pleasant from getting the appraisal on the Prius I was trading in to selling me the new Prius. I would highly recommend both of the to anyone looking or a car. I would return to this dealership and ask for them to be my team again the next time I'm looking for a car. More