Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Toyota of Troy
Troy, MI
1,191 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,191 reviews
August 29, 2013
I have been going to this dealership since 2002 with my 1995 Camry. When this car had a problem that didn't seem best to service due to its age, my wife and I decided to look for a used car. Being on a fix 1995 Camry. When this car had a problem that didn't seem best to service due to its age, my wife and I decided to look for a used car. Being on a fixed income and needing a comfortable riding car we chose to try an Avalon. Guy Mulder was extremely helpful and knew where to focus on the right car for our needs and the right price range. We are very happy with Guy's patients, friendliness and effort. I have and will recommend this dealership to my friends. More
by Don23
Employees Worked With
Guy Mulder
August 29, 2013
This sales person sold me second car, and every time he carefully listen and delivers exactly what I need. he always takes extra step to satisfy costumer needs carefully listen and delivers exactly what I need. he always takes extra step to satisfy costumer needs More
by vshub
Employees Worked With
August 28, 2013
These guys were just awesome. Kurt stuck with me through a very picky trial and error, helping me find the right car at the right price. Thanks! a very picky trial and error, helping me find the right car at the right price. Thanks! More
by srlkrasner
Employees Worked With
Andy, Kurt Pierce
August 16, 2013
I was new to the Hybrid market and Ray Sadler explained thoroughly the benefits Hybrid ownership. He answered all my questions sufficiently. Andy Shayota in finance gave me a complete overview of finan thoroughly the benefits Hybrid ownership. He answered all my questions sufficiently. Andy Shayota in finance gave me a complete overview of financing options and warranty information from which I was able to make a sound decision on my purchase. Guy Mulder greeted me while I was waiting for delivery and congratulated me on my purchase of my Prius. He said I was going to love it as everyone else I encountered. It was a great purchase experience on an item I deal with every 3-4 years and the Suburban Team made my experience enjoyable with their efficiency and no hassle treatment. I'll gladly deal with these folks on my next auto purchase. Thank you. Mike Malley More
by mikemalley
Employees Worked With
Guy Mulder
August 13, 2013
We found a Toyota Rav4 at this dealership through autotrader. Not only was it practically the lowest priced car of it's kind in several hundred miles, but it was a certified Toyota pre-owned vehicle autotrader. Not only was it practically the lowest priced car of it's kind in several hundred miles, but it was a certified Toyota pre-owned vehicle as well! We were very, very happy with the value of the purchase. We also had a great experience with the sales team. Ray handled our case which was probably the most difficult, complicated case they've had in a long time since we both had out-of-state driver's licenses and we're moving from Michigan in a couple weeks. He spent days answering our questions promptly and doing a bunch of research on how to make things smooth for our purchase/registration/insurance. We had a great overall experience there and are thrilled with our car. More
by akaplan21
August 07, 2013
Ray and Andy did a great job!!! Andy did real good getting me financed with my situation!! I would recommend them to friends and family.. I can not say enough good things about this dealership!!! Exce getting me financed with my situation!! I would recommend them to friends and family.. I can not say enough good things about this dealership!!! Excellent Customer Service... More
by jaypoole1
August 06, 2013
She was pleasant, personable, answered questions but did not push or try hard to upscale me, let me try on car, and did not laugh when I came back in with a winter coat to try on again. not push or try hard to upscale me, let me try on car, and did not laugh when I came back in with a winter coat to try on again. More
by ursa
August 01, 2013
I went to the Suburban Toyota in Troy to buy a used Toyota. This was for my sister, but instead we bought it for my mom. The experience was great. We were approached by Ray Sadler, and He showed us dif Toyota. This was for my sister, but instead we bought it for my mom. The experience was great. We were approached by Ray Sadler, and He showed us different type of Toyotas. Being Albanians, we were very picky on our choices but also undecided. Ray took his time and was patient with us. Since my family and I weren't making any progress on the choice of the car, we went to different dealerships to see other cars. In the end, we decided to go to Suburban Toyota not only because of the car but Ray called us many times, and we were able to purchase the Toyota Camry. The price of the car was right, and we enjoyed the time that we spent at Suburban Toyota. Ray Sadler made it easy for us to get everything done. I suggest for Albanians to actually go to Suburban Toyota in Troy, not only because of car choices and quality, but also because of Ray Sadler. He will take care of you like he did with my family. He will make you feel comfortable. My family and I are very happy with the purchase and I would consider going to Suburban Toyota for future business. More
by dqerama
July 30, 2013
Kamil listened to what I needed and wanted and provided just that. It was a good experience and I look forward to bringing my car in for service because I feel that a great new relationship has begun betwe just that. It was a good experience and I look forward to bringing my car in for service because I feel that a great new relationship has begun between myself and Suburban Toyota. More
by naw13
Employees Worked With
Mike Talampas, Kamil Abdullah
