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Suburban Toyota of Troy
Troy, MI
1,191 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,191 reviews
September 29, 2013
Friendly service with all my questions answered quickly. Entire staff I worked with were very helpful. I would recommend Guy Mulder to others interested in a good car buying experience. Entire staff I worked with were very helpful. I would recommend Guy Mulder to others interested in a good car buying experience. More
by Opazone1
Employees Worked With
Guy Mulder
September 29, 2013
Wonderful experience - with Sue, Dennis & Andy. They were very helpful, informative & accommodating to our needs. We will share our positive experience with family & friends, refer them to Suburban Toy were very helpful, informative & accommodating to our needs. We will share our positive experience with family & friends, refer them to Suburban Toyota, Troy. More
by Cbouras
Employees Worked With
September 28, 2013
The service received from the men above was excellent! Garrett, Guy and Andy were wonderful to work with. I would recommend anyone to go see the gentlemen above for a seamless sale. Garrett, Guy and Andy were wonderful to work with. I would recommend anyone to go see the gentlemen above for a seamless sale. More
by Samara714
Employees Worked With
Guy Mulder
September 24, 2013
Jay was extremely helpful when I was looking for a used vehicle. He made sure all the paperwork was finished before I arrived and was even speaking with my credit union to make this a timely and smooth ex vehicle. He made sure all the paperwork was finished before I arrived and was even speaking with my credit union to make this a timely and smooth experience. I would definitely recommend him to anyone who is looking for a car. More
by JayJay422
Employees Worked With
Jay Edwards
September 21, 2013
All of the sales reps and managers at Suburban Toyota of Troy were really helpful and nice and made my buying experience that much better. They made the process real smooth, and answered any question proper Troy were really helpful and nice and made my buying experience that much better. They made the process real smooth, and answered any question properly. I would definitely recommend this dealership to any friends or family. Thanks Toyota of Troy! More
by gmoola1988
September 19, 2013
Never would I have thought that I would give a dealership top ratings, ever. I expected the usual hassle with price of the car I was getting and how much I was going to get on trade-in. Neither of those happ top ratings, ever. I expected the usual hassle with price of the car I was getting and how much I was going to get on trade-in. Neither of those happened. Everyone was fantastic, from the time I called in until the time I left. I've bought a ton of cars over the years and will hopefully buy tons more in the coming years. This is the place I am going. Sue, thank you for making everything easy and being awesome! Andy, thank you for taking the time and explaining everything to me on the numbers side and for the great conversation. It was definitely a pleasure dealing with both of you and I hope to again in the future. Jay S. More
by pncshn
September 17, 2013
I went to about 10 different dealerships. This place had BY FAR the best customer service. The salesman Guy was great. I HIGHLY recommend checking this place out. BY FAR the best customer service. The salesman Guy was great. I HIGHLY recommend checking this place out. More
by dmadurski
Employees Worked With
Guy Mulder
September 14, 2013
Its Great experience.... Other than Finance Interest 9%, Its Great experience.... Other than Finance Interest 9%, am happy in overall. I would expect similar and lower interest rates as credit societie Its Great experience.... Other than Finance Interest 9%, am happy in overall. I would expect similar and lower interest rates as credit societies who gives 3-4% only. Any how----as I like the product, that interest deal is not much concern to me, as I can close at any point of time. Am happy at least I have this option.... But.... I really like the customer sensitivity of Mr.Ray Sadler, who gave me options to look in to different models. and he is more oriented to provide satisfaction for customer......Its great. That is what it is required for any Dealer. I hope, Mr Ray Sadler is good Asset to this Suburbon Toyota !!!!!! More
by chandramouli
