Suburban Toyota of Troy

Fantastick Working with Michael Demas has been such a joy. I never knew shopping for a car could be so fun. I've been to other dealerships and have been so bogge Working with Michael Demas has been such a joy. I never knew shopping for a car could be so fun. I've been to other dealerships and have been so bogged down with stress and indecisiveness. Michael understood my wants and needs and didn't beat around the bush, narrowing down my choices. I recommend shopping here and working with Michael. He's very friendly, personable and understanding. More

Great Experience!! I recently purchased a used Prius from Suburban Toyota-Scion and am thrilled with the car, but even more so with the level of customer service I recei I recently purchased a used Prius from Suburban Toyota-Scion and am thrilled with the car, but even more so with the level of customer service I received. From the moment I began speaking with my salesperson (Nathan), and throughout the entire process, I knew that the staff had my best interest in mind. I went to a few different dealerships (most in the Troy Suburban Collection) and when it came down to it, I would have chosen a Toyota or Scion based on customer service alone, and particularly Nathan's. I never felt pressured by him (or anyone else) during my multiple visits to the dealership, and instead, was greeted each time with patience and a desire to help me find the perfect car for my needs. Everyone clearly wanted my experience to be the best, and bent over backward to make sure that I got the best deal possible. Thank you!! More

Great experience working with Guy Mulder to buy my Prius! In August 2014 I was in the middle of a busy time at work and totaled my car. I needed a new car quickly, and my mom recommended Guy Mulder at Suburba In August 2014 I was in the middle of a busy time at work and totaled my car. I needed a new car quickly, and my mom recommended Guy Mulder at Suburban Toyota in Troy. Mom knows best--Guy was great to work with, and accommodated my schedule and needs. Most importantly for me, I got exactly the car I wanted for the best price I could find. I also shopped for financing but Suburban was still able to get me a better deal than I got on my own. Our multi-generation Prius family recommends Guy as the person to go to for a Prius--or any other car in the dealership! More

okay at buying, bad financial service on refund On 6/30/2014, I purchased a Corolla from this dealership, together with two services: Dent Repair(provided by Dent Zone, TX) and Wheel/Tire(provided b On 6/30/2014, I purchased a Corolla from this dealership, together with two services: Dent Repair(provided by Dent Zone, TX) and Wheel/Tire(provided by Suburban Toyota) ($1298 package in total). The financial person (MT) told me I could cancel these services anytime. On Tuesday, 7/29/2014, I went to this Dealership and asked to cancel the two services. MT had I signed a form (I asked if I need date it, MT told me 'no need to'), telling me that I was all set and the the amount would be deducted from my loan. On 10/17/2014, I wanted to pay off my loan and checked with my lein holder, finding out that the above mentioned services were still not cancelled. The next Monday (10/20/14) I went to the dealership to have my 5000 mile maintenance, and brought this up to my salesman. He appeared to be surprised and raised my question to M T. They then stepped out of the office, saying that it usually took 45 days or more to cancel. MT also told me not to pay off till the services got cancelled. Couples of days later I got a letter from the Dent Zone, saying that my cancellation requested on 10/21/2014 (not July 2014!!!) has been processed, and the refund check was sent to suburban Toyota. I called Dent Zone and was told that they received a cancellation form on 10/22/2014, with the date 10/21/2014 next to my signature. Apparently it's MT or somebody in suburban dated the form. I went to Suburban Toyota again on a Saturday (11/1/2104), but both my salesman and the financial person were off that day. A man (the manager, I guess) received my complaints. This 'gentleman' insisted that it took 4-8 weeks to cancel the services, and kept saying "what job do you do? Don't you know that the documents could sit on the manager's desk for 2-3 days before get signed?" He also said they process this kind of issues (such as my cancellation request) when a month nears end and said it's just a coincidence that my 2nd request to cancel my services on 10/20/2014, and my Dent repair service got cancelled on 10/21/2014 by the service provider. Before I left, he promised to look into it and would give me a call the next Monday, which I never received. On 10/29/2014, I paid off my loan. I went to suburban again on 11/15/2014, and was told the refund from Dent Zone was sent to my previous lien holder (Huntington). The manager told me to go to Huntington for it. MT was 'surprised' that my service was not cancelled in July and said he would contact Dent Zone, and would call me the next Monday--he did not call. He also said I did not need to go to Huntington for the refund. So who's right? the manager? MT? BTW, I did stop by a Huntington branch on the way home, and was told to go to the dealer. What a manager! The Tire/Wheel service was provided by suburban itself. Even so, they have not refunded me. And now it's almost December, after 3 visits to suburban, I still have not received my refund for the two services I cancelled in July 2014. I guess this dealer will never admit that I went to cancel the two services in late July 2014. This is a big lesson for me -- DATE the forms you sign!! Because of this dealership's misconduct, I lost money (paid more interest) and lost the chance to get free repair of a dent on my car-should I know that my service was not cancelled until almost 3 months after my cancellation request. I also paid more for the cancelled services (4 months service instead of less than 1 month) They never apologized, not a single word. Cancellation takes 4-8 weeks!!?? 1: Please do not fool your customers!!! 2: it's 4 months from the day I went to suburban to cancel. And every time you have to physically go to the dealership, my phone calls to MT was never picked up, nor did he call back, and my emails to them get no replies. Although they said "I'll call you on such a day" before I left the dealership, I never got the call. I would never recommend this dealership to my friends. Once you paid them, you are nothing anymore. I just have the thought that they might intentionally do not let me date my form. It's really evil, should it be true. I like the car I bought. But you can buy a car from any dealer, it's the service that is much more important. More

Many thanks to Guy Mulder I have a happy experience in Suburban Toyota troy. the staff was very professional . i have been treated with extremely high level of customer care. I have a happy experience in Suburban Toyota troy. the staff was very professional . i have been treated with extremely high level of customer care. especially Especially my consultant Guy Mulder is professional and warmhearted to help me to try cars and get me the best deal and very reasonable price. I bought a used certified Toyota car and feel very happy. great dealer More

Great Experience Cheryl Noda was wonderful to work with. No pressure at al. She found out what I wanted and was able to provide it for me. The rest of the staff was ea Cheryl Noda was wonderful to work with. No pressure at al. She found out what I wanted and was able to provide it for me. The rest of the staff was easy to work with. This was my best car-buying experience ever. More

suburban Scion - always a happy returning customer this is my third lease from suburban and I love their new facility. The purchase process was very quick and I was out the door with my new car within this is my third lease from suburban and I love their new facility. The purchase process was very quick and I was out the door with my new car within hours. I came down to get service from my previous car and as always the Service Department is very friendly and efficient. My over all experience with Cheryl was very pleasant. Love my car! Thank you so much. RJ Kolonich More

Thank you Ivan G for the best car buying experience this was my first time buying a car and I was very nervous. My family and friends constantly warned me about shady car salesmen. Fortunately l, I met this was my first time buying a car and I was very nervous. My family and friends constantly warned me about shady car salesmen. Fortunately l, I met Ivan G and he worked with honesty and integrity from the very beginning. He was very clear and explained the entire process step by step. No surprises what so ever even tho the price he got me was unbelievable. I ended up telling my family and friends buying a new car was a peice of cake and I want to thank Ivan G and the team very much for such a good experience More

Competive pricing All staff were very professional and didn't try the "hard sell" at any point. The dealership negotiated with us via email and phone after our initial All staff were very professional and didn't try the "hard sell" at any point. The dealership negotiated with us via email and phone after our initial visit which was key. Best prices out there, family friendly, and very professional! More