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Suburban Toyota of Troy
Troy, MI
1,191 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,191 reviews
November 05, 2015
complete rip off Today I was on Suburban toyota of troy. I went there for oil change and fire rotation. They said my car not due for oil change but I need to do fire r Today I was on Suburban toyota of troy. I went there for oil change and fire rotation. They said my car not due for oil change but I need to do fire rotation. After few moment service rep came to me and said my car rear brakes are not good need to change and gave an estimate for over $350. I said not rite now. Than, after another 10min later, service rap boss came to me and ask me to do it. I said no I can not afford at this point. They tried to scare me and said it could make problem on your car. After I get out from dealer I went to bell tire. Bell tire inspect my car and said my car brakes are very good. I don't need to change. I have no idea about other dealer or other people experience but I am never going to trust suburban Toyota of Troy anymore. I was lucky today that I did not step on their trap. Now think about how many people they are doing the same thing and making people pay for nothing and while they are taking the car to fix the problem who knows they are not making another problem for your car. If they make another problem then you you will go there again and they will rip you off again. Friends do not go there anymore for any issue on your car. More
by Suburban toyota of troy complete rip off
Employees Worked With
kevin
November 05, 2015
Great Service The sales staff were very professional and accommodating. I have worked with Connor Jeney and he is very knowledgeable. I recommend him to anyone look The sales staff were very professional and accommodating. I have worked with Connor Jeney and he is very knowledgeable. I recommend him to anyone looking to buy an used car. More
by customer
Employees Worked With
Connor Jeney
November 05, 2015
Great experience The sales staff was excellent, the service personnel has been great and the vehicle has been flawless. The entire Toyota experience has been better t The sales staff was excellent, the service personnel has been great and the vehicle has been flawless. The entire Toyota experience has been better than I ever expected. I have owned countless "Premium" domestic and imported vehicles and have never experienced the quality and customer care I have received at Suburban Toyota More
by Happy Customer
Employees Worked With
October 24, 2015
Knowledgeable staff, very accommodating. Connor Jeney is a great salesman. He is friendly, knowledgeable and approachable, without being pushy. I would definitely work with him again and st Connor Jeney is a great salesman. He is friendly, knowledgeable and approachable, without being pushy. I would definitely work with him again and strongly recommend him. More
by Hannah15
Employees Worked With
Connor Jeney
October 21, 2015
Review of service Connor was courteous and helpful! Overall experience was good! If I could change anything or had any complaints it would be, the fact that the 2nd key Connor was courteous and helpful! Overall experience was good! If I could change anything or had any complaints it would be, the fact that the 2nd key to the car was missing and the time spent on trying to program the fob of the key that we had, other than that everything went smoothly. More
by Aura2
Employees Worked With
Connor Jeney
October 21, 2015
Excellent service Connor Jeney And everyone at the dealership was awesome I had a great experience buying my used car from them they were extremely helpful and patient Connor Jeney And everyone at the dealership was awesome I had a great experience buying my used car from them they were extremely helpful and patient when my insurance company was being dumb and had to be called multiple times to get all the paperwork done. I got a great deal and would totally recommend to friends and family More
by Katie09corolla
Employees Worked With
Connor Jeney, Scott Tekely, Mike Talampas
October 15, 2015
Wonderful ! Impressive dealership. This was my seventh time buying a new car and everything was perfect. Eugene made the whole experience from beginning to end wo Impressive dealership. This was my seventh time buying a new car and everything was perfect. Eugene made the whole experience from beginning to end wonderful. He is knowledgeable, professional and incredibly patient regarding questions, concerns and gives honest, reliable and helpful information at all times. Stuart was actually fun to go over finances with and Rob was very nice to stop and thank us. Recommend Suburban Toyota and Eugene to the max! More
by MaryAnn/Mike
Employees Worked With
Stuart Smith, Rob Lyons, Eugene Ilin
September 30, 2015
ratings Mr Lazer, was very professional and patient he was very knowledgeable about the vehicle we purchase his hospitality was superb there was no pressure Mr Lazer, was very professional and patient he was very knowledgeable about the vehicle we purchase his hospitality was superb there was no pressure We walked out the dealership knowing that we made a great decision with a great saleman,, and staff. Thank you Toyota More
by satisfy customer
Employees Worked With
Lazer Volaj
September 21, 2015
Car Shopping made easy again Buying a car can be a stressful event. But this was not so for me after I met Kamil at Suburban Toyota who made my experience memorable he was able to Buying a car can be a stressful event. But this was not so for me after I met Kamil at Suburban Toyota who made my experience memorable he was able to answer all my questions,attentive to the end of the process. I will refer family and friends to Suburban because of my experience. More
by Professionalism returns to car buying
Employees Worked With
Kamil Abdullah, Stuart Smith
September 15, 2015
HEART-FELT APPRECIATION! ASHLEY WRIGHT, I CAN'T EXPRESS ENOUGH HOW MUCH I APPRECIATED YOU TAKING THE TIME TO SHOW YOUR CONCERN FOR THE CUSTOMERS. YOU DISPLAYED PATIENCE PROFES ASHLEY WRIGHT, I CAN'T EXPRESS ENOUGH HOW MUCH I APPRECIATED YOU TAKING THE TIME TO SHOW YOUR CONCERN FOR THE CUSTOMERS. YOU DISPLAYED PATIENCE PROFESSIONALISM DEDICATION WHICH IS CERTAINLY AN ASSET TO TOYOTA. I WISH THERE WERE MORE ASHLEY'S WHEN IT COMES TO CUSTOMER SERVICE AT THE DEALERSHIP. IT WOULD MAKE OUR EXPERIENCE MORE ENJOYABLE AND KNOWING THAT WE ARE GOING TO RECEIVE THE BEST SERVICE, HONEST SERVICE AND TRUSTWORTHY SERVICE POSSIBLE! THANK YOU, THANK YOU THANK YOU, ASHLEY! DEBORAH HOLSTON. More
by Deborah7
Employees Worked With
Ashley Wright
