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Suburban Toyota of Troy
Troy, MI
1,191 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,191 reviews
October 21, 2021
I am BEYOND GRATEFUL that I went with Suburban Toyota of Troy. I was treated with the utmost respect, and every single question I had (and don't worry - I had TONS) were answered. I definitely felt very c Troy. I was treated with the utmost respect, and every single question I had (and don't worry - I had TONS) were answered. I definitely felt very confident in how to use every feature before I drove off the lot with my new vehicle. Monica was easey to work with, informative, and kind. She sent me several helpful tips and videos for my new car and the dash camera it came with. She also explained how the Infotainment worked and the various options it had. Working with Monica was a complete joy, and she made my experience seamless and amazing! If she didn't have an answer to a question of mine, she made sure I received one ASAP. I was so gratedful for the opportunity to speak with specialists at the Suburban Toyota of Troy Dealership for the specific questions I had. Rob Stunda helped me understood how to get to the spare tire and how to use the remote start that was installed. Thank you! I thought I was going to have to crawl under the car to access it - but now I'm knowledgable so if and when I need the spare tire, I will be able to use it. Alex DeDeyne went above and beyond answering all my questions in minute detail. This is my first 4WD car, so I wanted to make sure I knew how to use all the drive modes my TRD Off Road featured. Never having even used 4WD before, I had no idea you could switch it from 2WD to 4WD while the car was in motion! I feel so much more confident in being able to handle all road situations that might come my way. Alex also took the time to demonstrate and answer all questions on other features included on the steering wheel and within the instrument panel. My main feature questions for Alex involved the rear electrical outlets. I have a Dometic CFX (which can be plugged into a regular plug or a 12V - both included in the trunk area of my 4Runner) so some of the important answers I needed were in reference to turning the outlets on, and if they are active when the car is off. I'm confident I will not ruin any of my perishables on road trips since I now know the car has to be on or in accessories mode to have power to all electrical outlets. I really appreciate the time and effort that was made by everyone involved. My experience with Suburban Toyota of Troy was more than I ever expected. Thank you again to Monica, Alex, and Rob! You guys are the best!!! More
by mebclowd09
October 07, 2021
Great customer care, professional, fast, and straight to the point. The process of getting my new 2021 Highlander was very easy and straightforward. Thank you, Steven, and all other folks who helped us in g the point. The process of getting my new 2021 Highlander was very easy and straightforward. Thank you, Steven, and all other folks who helped us in getting our second Toyota. More
by Saad Jasim
October 02, 2021
Employees were knowledgeable and helpful with my concerns. Steve really did a great job tracking down all the people we needed to make the purchase. concerns. Steve really did a great job tracking down all the people we needed to make the purchase. More
by STOKESJANICE
Employees Worked With
Ashley Elsalman , Steven Salman, Derrick Walker
September 29, 2021
Excellent customer service! Steven kept me informed during the entire process and it was great experience! Thank you so much!!! during the entire process and it was great experience! Thank you so much!!! More
by JPICKARD1
Employees Worked With
Matt Stone, Steven Salman, Derrick Walker
September 24, 2021
Monica was very helpful in helping in chosing our next vehicle. The dealership took care of my requirements very promptly. This is my second vehicle from this dealership and I had a very pleasant buying e vehicle. The dealership took care of my requirements very promptly. This is my second vehicle from this dealership and I had a very pleasant buying experience. More
by Mpprabhu
Employees Worked With
Monica Neville
September 24, 2021
Very friendly sales people to work with and convenient location and the service department is very easily to schedule my vehicles for service. location and the service department is very easily to schedule my vehicles for service. More
by Bassamyouhana35
Employees Worked With
Steven Salman
