Suburban Toyota of Troy

This is not a dealership you want to buy a car from Like others on this site, I do not typically write reviews, but my experience was so pitifully BAD that I feel like I need to share it: I Like others on this site, I do not typically write reviews, but my experience was so pitifully BAD that I feel like I need to share it: I went in to "test drive" and potentially BUY a car. I did drive the car, but I had hardly turned the car off when my salesman, Chris started to tell me about the aggressive pricing they have at Suburban and how they only make around $200 per car. Huh???? So........what he is telling me is they will not sell a car for less than the asking price.....NO MATTER WHAT!!! Well, I did make an offer but it did not work out to THEIR benefit, so I walked away. I did purchase a similar vehicle at ANOTHER DEALERSHIP with minimal issues. Chris NEVER followed up with me regarding any other cars that might be a fit for me.......it was more like a "don't let the door hit you in the xxx on your way out". Want a bad experience.......this is the place you want to go. They will not sell you a car since they don't care about YOU the customer........they are driven by their "profit margins" ONLY. Save yourself some time and go someplace else. More

Fantastic Sales rep Eugene was a big factor in our decision to buy from Suburban. Was very knowledgeable and answered all our questions and concerns. Would hig Sales rep Eugene was a big factor in our decision to buy from Suburban. Was very knowledgeable and answered all our questions and concerns. Would highly recommend Suburban Toyota to all my friends. More

Purchase of 2016 Prius Touring 3 Sales person and management were very professional and made the purchasing process very pleasant . Would recommend Suburban Toyota and sales staff to Sales person and management were very professional and made the purchasing process very pleasant . Would recommend Suburban Toyota and sales staff to any of my acquaintances. More

Alignment turned into Horror! Do not go here for maintenance My scion has 50k miles, no alignment problems, drives straight, even drove it to florida and back no issues. Last month I got new tires so I decided t My scion has 50k miles, no alignment problems, drives straight, even drove it to florida and back no issues. Last month I got new tires so I decided to get an alignment (its recomended to get alignment everytime you get new sets of tires). I decided to pay extra by going to the dealership because I thought I would get the best service. I was wrong?! After driving off the dealership, I notice the car started Pulling to the Right! I waited another day to see if it change but no, My car is now pulling to the right! So I called the dealership and told me to take it back to the dealeship and said they would "take care of it". I went to the dealership the next day and the service rep who I spoke with on the phone and said shell be there to " take care of it " was not there. So i said thats fine, instead, a service rep name Andy took my car to get checked. After 1 hour waiting, he came back and said they could not do a full alignment because the "rear adjust arms are locked and rusted". I asked him why? He said "because your car is old". First of all my car is only 50k miles. Garage kept. No visible rust. Second, I was thinking why did the dealership let me drove off knowing that they only did half of the alignment? Were they thinking I wasnt going to notice? Im not a mechanic my self but I can tell if a car is pulling/driving to the right. So I spoke with the service manager cause all the response from this andy the service rep is "I Dont Know" . Dean the service manager spoke to me and said the same thing and added that I need to pay $400 for that adjust arms that are not even broken to begin with for them to be able to do a full alignment. I told him its not broken and my car was driving straight before half xxx alignment. He told me theres nothing he could do. I spoke with their boss Jeff K and said the same thing they couldnt do anything. I went to better business bureau and also said they could not resolve it. My car is still pulling to the right. This experience made it clear to me not to ever go to this dealership anymore. I have a lot of family and friends that buys toyota and go here, I will start telling them to go to a different toyota dealership. If you want good service Do not Go to suburban toyota More

It was great experience I went to buy Corolla from used cars. Chris showed cars and I picked one. And the futher transactions went smoothly with Chris's help. Price of the ca I went to buy Corolla from used cars. Chris showed cars and I picked one. And the futher transactions went smoothly with Chris's help. Price of the car is reasonable. Thank you so much Chris you are a good dealer. More

Very Positive Experience My wife and I went to Suburban Toyota to look at a new RAV4 hybrid. We were so favorably impressed by the service from Lazer, the sales associate, and My wife and I went to Suburban Toyota to look at a new RAV4 hybrid. We were so favorably impressed by the service from Lazer, the sales associate, and the product that we left as owners of a new car. More

Professional service and considerate dealer I made a final decision buying a new Corolla from Eric on my first visit to this dealership. I have been to other dealerships time before. I got the I made a final decision buying a new Corolla from Eric on my first visit to this dealership. I have been to other dealerships time before. I got the best deal and considerate service from Eric which other dealers failed. Besides the service facilities impressed me. I am glad that I made a right decision. Thanks Eric for your service. More

Excellent Sale Experience Chris Yarbrough is the best used car salesman at Suburban Toyota. Made my Toyota certified used car buying transaction go smoothly. See Chris, great g Chris Yarbrough is the best used car salesman at Suburban Toyota. Made my Toyota certified used car buying transaction go smoothly. See Chris, great guy. More

No respect for a customer. Well, I never wrote a review in my life. This is my first and probably last. I understand that I need to submit some documents to get a lease. But, th Well, I never wrote a review in my life. This is my first and probably last. I understand that I need to submit some documents to get a lease. But, the way I was asked for the documents was really bad. The words like "If I don't get this document, I lose my job" isn't the way you ask for a document ! One should let the customer know that it is a mandatory document. Yes, selling the car fast is your job. But, there is no need to RUSH the customer for documents. Well for Toyota, I believe a "customer" is more important than your "job" - PERIOD. More

Good dealer I buy a user-car from Leng Huang. She is so enthusiasm and give me more help. When I had troubles in buying a car- insurance, she gave me more suggest I buy a user-car from Leng Huang. She is so enthusiasm and give me more help. When I had troubles in buying a car- insurance, she gave me more suggestions. Thanks for Leng. More